MA DOC - Massachusetts Correctional Institution (MCI) - Concord

State Prison

Last Updated: October 16, 2019
965 Elm St, Concord, MA 01742
Security Level
State - medium
Mailing Address
PO Box 9106, Concord, MA 01742
Facility Type
Satellite View of MA DOC - Massachusetts Correctional Institution (MCI) - Concord

MA DOC - Massachusetts Correctional Institution (MCI) - Concord basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 978-405-6100

This facility is for adult inmates.

The inmates housed at MCI-Concord located at 965 Elm St in Concord, MA are placed according to their custody level (determined by a number of factors including the past criminal history and the length of their sentence). There are ample educational and vocational training programs for all inmates, especially ones that show a willingness to learn new things that will prepare them for a better life when they are released. The mission is to promote and prepare the offender to leave in better shape than when they arrived, giving them the best chance to never come back and thus lower the state's recidivism rate.

As the result of a Legislative initiative and the need to replace aging prison facilities, a new correctional institution was opened in May of 1878 in Concord, with General Chamberlain, a Mexican War Veteran as Warden. Facing criticism that the institution was not producing adequate revenue through its vocational shops, Governor George Robinson signed a bill in 1884 that ordered the return of prisoners to Charlestown State Prison, and established the Massachusetts Reformatory at Concord. This institution became a place where those under the age of thirty could learn a trade to be used upon their return to the community.

In 1893, additional construction added 230 cells to the existing facility, and in 1935, the Farm Dormitory, now known as Northeastern Correctional Center, was officially opened across the street. Twenty years later, the Concord reformatory was eliminated, and the facility was renamed the Massachusetts Correctional Institute at Concord. Since 1980, MCI-Concord has been designated as a medium-security facility. It served as the Massachusetts Department of Correction's Reception and Diagnostic Center for all new court commitments of the male offender until June 2009.

Programs Available at This Facility

Alternatives to Violence (AVP): A volunteer facilitated program that teaches inmates how to reduce violence by introducing alternative ways of resolving conflict resulting in a diminished need to resort to violence. Workshops focus on conflict resolution. This program is facilitated at MCI Concord, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center, Old Colony Correctional Center and Souza Baranowski Correctional Center.

Calligraphy: Volunteers teach inmates this very disciplined graphic technique that demands concentration and commitment, using a quick, simple and practical method. This program is facilitated at MCI Concord and MCI Shirley

Emotional Awareness and Healing: Volunteer coordinated program designed to foster emotional and spiritual growth and promote responsibility and accountability toward ones self and others. Inmates are also taught skills to reduce disruptive behavior. This program is facilitated at Bay State Correctional Center, MCI Cedar Junction, MCI Concord, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center and Souza Baranowski Correctional Center.

Father's Parenting Program: Volunteer facilitated 12-week course consisting of classes in moral and legal responsibilities of fatherhood. This program is facilitated at MCI Concord, MCI Shirley, Northeastern Correctional Center and Souza Baranowski Correctional Center.

Healthy Survival Skills: Short-term program that teaches skills to reduce stress and assist inmates in eliminating negative thoughts and behavior. A smoking cessation component is also included. This program is facilitated at MCI Concord and Northeastern Correctional Center.

Introduction to Twelve Step Programming: Vendor facilitated four week, twelve session program designed to teach inmates how to access and utilize twelve step programming to enhance their recovery. This program is facilitated at MCI Concord, MCI Shirley - Minimum Unit, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit and Souza Baranowski Correctional Center.

Jehovah's Witness Bible Study Program: Staff supervised, volunteer facilitated program during which Jehovah Witness volunteers meet with inmates to conduct a Bible Study session for the purpose of providing further opportunities for spiritual growth and health. This program is facilitated at Bay State Correctional Center, MCI Concord and Northeastern Correctional Center.

Rational Recovery Program: Volunteer facilitated substance abuse program, based on the premise that 12 Step programming fosters dependency. This program is facilitated at MCI Concord and Old Colony Correctional Center.

Self Help/Twelve Step Programs: Volunteer facilitated substance abuse support groups based on abstinence. Self Help/Twelve-step programming includes Alcoholics Anonymous, Narcotics Anonymous and Al Anon. Programming is available in both Spanish and English. This program is facilitated at Bay State Correctional Center, Boston Pre-release Center, Bridgewater State Hospital, Massachusetts Treatment Center, MCI Concord, MCI Framingham, MCI Norfolk, MCI Plymouth, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center, Old Colony Correctional Center, Old Colony Correctional Center - Minimum Unit, Pondville Correctional Center, South Middlesex Correctional Center and Souza Baranowski Correctional Center.

Inmate Locator

MA DOC - Massachusetts Correctional Institution (MCI) - Concord is a facility in the Massachusetts Department of Corrections. The DOC publishes the names of their current inmates and identifies which of their locations the inmate is being held. Your search should start with the first DOC locator to see if your loved one is there. Begin with the first three letters of the offender's first and last name, it does not have to be spelled exactly.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason, they charge to access it.

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Visitation Information

Massachusetts Correctional Institution (MCI) - Concord - Visitation

Visiting Hours

For holiday visiting schedules and to verify normal visiting schedules, which are subject to change, please call the facility to verify at the phone number at the top of the page.

Visiting Hours - Last name beginning with A-L

1:00 pm-3:45 pm

Wednesday - Friday:
1:00 pm-8:30 pm

6:30 pm-8:30 pm

Visiting Hours - Last name beginning with M-Z

6:30 pm-8:30 pm

Wednesday - Friday:
1:00 pm-8:30 pm

1:00 pm-3:45 pm

HOLIDAY VISITING SCHEDULE: A special visiting schedule shall be applicable during specific holidays. The following are the only holidays that this schedule shall apply to:

  • New Year's Day
  • Martin Luther King Jr.'s Birthday
  • Presidents' Day
  • Patriot's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving Day
  • Christmas Day

Visits will not be extended due to a late Count or the late arrival of a visitor. Visitors that arrive later than a half-hour (30 minutes) after the scheduled time of the visit will not be processed.
Las visitas no seran extendida por un conte tarde de la visitador. Visitadores que llegan mas tarde que 30 minutos despues del procesos de visitas no seran acceptadas.

To make an appointment you must contact the Special Management Unit Sergeant at 1-978-405-6100 extension 181, Sunday through Thursday, from 3:00 pm until 11:00 pm. No scheduling of appointments will be made on Fridays or Saturdays.


  • Visitors are not allowed on state property until one (1) hour before the visiting period begins. Visitors are to leave the institution at the end of their visiting period and are not to loiter on state property. There are no exceptions. Visitors who fail to comply with this directive may lose their visiting privileges.
    Visitantes solo están permitidos a entrar en propiedad estatal una hora antes del periodo de visitas. Visitantes deben de abandonar la propiedad estatal tan pronto el periodo de visita haya culminado sin merodear. No hay excepciones. Visitante que no obedezcan estas reglas estarán sujetos a perder el privilegio de visitas.
  • Each inmate may receive three (3) visits per week during the hours scheduled below.
    Cada preso tiene permitido recibir 3 visitas por semana durante el horario señalado debajo.
  • Two (2) adults are allowed per visit. Any subject fourteen (14) years of age or older is considered an adult visit for seating purposes only.
    Se permiten dos adultos por visita. Cualquier sujeto mayor de 14 anos esta considerado como un adulto, solo para propósito de asiento.
  • Visits are processed on a first-come, first-served basis.
    Las visitas son procesadas en forma cronológica. Quien llegue primero entrara primero.
  • The visitor processing window shall be open approximately thirty (30) minutes prior to the scheduled visiting times, and shall close approximately thirty (30) minutes prior to the scheduled end of the visiting period. Visitors shall be processed only during these times. Visitors that have not been processed through the Pedestrian Trap thirty (30) minutes prior to the scheduled end of the visiting period, shall not be allowed to enter the institution.
    La ventana del cuarto donde se procesan las visitas abrirán aproximadamente 30 minutos previos al horario de visitas y cerraran 30 minutos antes de que el periodo de visitas termine. Visitas solo serán procesadas durante el tiempo en que la ventana esta abierta.
  • No visitors will be allowed through the Pedestrian Trap area between the hours of 2:40 pm and 3:05 pm due to change of shift activity. Only those visitors that already had visiting slips submitted and processed at the time the Pedestrian Trap closed will be processed when the Pedestrian Trap reopens.
    No se permitirá a ningún visitante salir de la sala de visitas de 2:40 a 3:04 debido al cambio de turno. Solo aquellos visitante que ya tengas sus papeles de visitas procesados serán permitidos en la sala de visitas cuando esta reabra sus puertas luego del cambio de turno.
  • Smoking is prohibited on state property. This includes the parking lot area.
    El fumar cigarrillos es prohibido en propiedad estatal, incluyendo los estacionamientos.
  • Visitors wishing to provide an inmate with funds may do so by mailing in a money order through the U.S. Postal Service or using the mailbox in the lobby. The mailbox in the lobby is not to be used for inmate correspondence. Any letters found in the mailbox will be discarded.
    size="1" Aquellos visitantes que deseen proveer a los encarcelados con fondos monetarios pueden hacerlo por vía del correo o pueden usar la caja de correo localizada en el vestíbulo. Dinero en efectivo o cheques personales no deben ser mandados. La caja de correo en el vestíbulo es únicamente para fondos monetarios, cartas o notas serán descartadas.
  • Visitors with infants may only bring in one small receiving blanket, a pacifier and/or a clear plastic bottle filled with milk or water.
    Visitantes con infantes solo podrán entrar una sabana pequeña, un chupete y/o un biberón plástico con leche o agua.
  • Any visitor that leaves the visiting room for any reason, (ie; bathroom, etc.) shall not be allowed to return to the visiting room for that visiting period.
    Cualquier visitante que salga de la sala de visitas ya sea para ir al baño o cualquier otra cosa no podrá volver a entrar por el resto de ese periodo de visitas.
  • No property will be allowed to enter the facility with a visit. Inmates must purchase property items through the Canteen.
    No se le permitirá traer ningún tipo de propiedad a la sala de visitas. Los encarcelados deben comprar artículos de propiedad en la cantina.
  • Visitors that wish to pick up an inmate's property that has been designated as contraband, or that the inmate wants removed from the institution, shall be allowed to do so through the Property Sergeant during the following times only: Tuesday/Thursday 4:00 - 4:30 PM.
    Visitantes que quieran obtener propiedad de los encarcelados clasificada como contrabando, o propiedad que el encarcelado quiera fuera de la institución, pueden hacerlo vía el sargento de propiedad durante el siguiente horario solamente: Martes/Jueves 4:00 - 4:30 PM.

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Facility Type

The Massachusetts Department of Corrections is responsible for the operation of MA DOC - Massachusetts Correctional Institution (MCI) - Concord where they supervise adults convicted of a state crime and then sentenced to a commitment period by the County or Circuit Judge. The penalty phase of the commitment is the length of the sentence imposed and what type of facility they will spend their time in. Once the inmate is taken into custody there is an orientation period where the offender is evaluated medically and psychologically. The results of their findings will have everything to do with the level of custody the prisoner will be incarcerated.

State prison is also referred to as a correctional facility, penitentiary or detention center and is a facility in which inmates are forcibly confined and denied a variety of freedoms under the authority of the state. Convicted criminals are sent to prison as punishment and must follow very strict rules of conduct and order or they are held to additional punishment like loss of privileges or isolation. The address is 965 Elm St, Concord, MA located in Middlesex County.

There is a fundamental difference between jail and prison. It has everything to do with the length of stay for inmates; jail is short-term and prison is long-term. Jail is most commonly used within a criminal justice system for people charged with crimes who must be imprisoned until their trial, or those pleading or being found guilty of crimes at trial may be sentenced to a specified short period of imprisonment. Jails are usually run by local law enforcement county sheriff and/or local government police agencies.

Because prisons are designed for long-term incarceration, they are better developed for the living needs of their populations. State prison offers the inmate a more regular, routine life, the wider range of programs, better facilities and generally better food. The DOC has a bevy of disciplines for which an offender may be classified, they are Reception Centers, High Security (Males), General Population (Males), and Female Offenders.

State prison is very much like a town inside a town. There is a mayor (the warden - call 978-405-6100 for information), a store (the commissary), housing (cells), medical care (infirmary), library (law, education and lending), civic organizations (clubs), worship (chapel), a park (the recreation yard), a cafeteria (chow hall), police (correctional staff), a jail (disciplinary segregation unit, the SHU, the hole), laws (administrative rules), judges (hearings officers), and the inmates all have a job that keeps the institution operational.

There is no privacy in prison - inmates dress, shower, and use the bathroom in the company of other inmates.  Inmates are required to make their bunks and keep their personal possessions neat; All inmates wear identical clothing and must carry their identification card with them at all times.; Most possessions allowed must be purchased from the canteen; Meal times are assigned and inmates have a short time to eat and depart the chow hall, there are no seconds; Inmates are subject to searches of their person and/or cell at any time; All movements of inmates from one area to another are tightly choreographed, monitored and supervised to avaid any incidents between location changes.

Custody/Security Level

MCI-Concord is a state medium facility that resembles a high-security institution in many ways. They are designed primarily to house violent offenders with longer sentences (usually in the 20 -year range), and inmates who have exhibited violent tendencies and require segregation from the general population. Inmates live in single and double cells with all movement restricted. The property's perimeter is double-fenced with triple-razor wire fenced perimeters, perimeter patrol and electronic surveillance, medium institutions provide a higher level of security than low facilities but there are some similarities to the controlled movement system.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a State - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about MA DOC - Massachusetts Correctional Institution (MCI) - Concord that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at

How To Send Money:

How to Send an Inmate Money in Massachusetts

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPad (no internet access), songs and educational programming.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, JPay, OffenderConnect, Access Corrections, JailATM, CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at MA DOC - Massachusetts Correctional Institution (MCI) - Concord letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to MA DOC - Massachusetts Correctional Institution (MCI) - Concord at 965 Elm St, Concord, MA

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

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