MA DOC - North Central Correctional Institution (NCCI)

State Prison

Last Updated: October 16, 2019
500 Colony Rd, Gardner, MA 01440
Security Level
State - medium
Mailing Address
PO Box 466, Gardner, MA 01440
Facility Type
Satellite View of MA DOC - North Central Correctional Institution (NCCI)

MA DOC - North Central Correctional Institution (NCCI) basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 978-630-6000

This facility is for adult inmates.

The inmates housed at North Central Correctional located at 500 Colony Rd in Gardner, MA are placed according to their custody level (determined by a number of factors including the past criminal history and the length of their sentence). There are ample educational and vocational training programs for all inmates, especially ones that show a willingness to learn new things that will prepare them for a better life when they are released. The mission is to promote and prepare the offender to leave in better shape than when they arrived, giving them the best chance to never come back and thus lower the state's recidivism rate.

The NCCI is a medium/minimum security state prison for adult male inmates located on twenty acres of hillside near the Gardner/Westminster town line. The facility has eighteen buildings, with a perimeter consisting of two chain-linked fences topped with razor wire. The perimeter is manned by three towers and foot patrols of K9 teams.

Reconstruction and renovation of the facility has continued for more than a decade, with many of the projects enabling the prison to increase the inmate population. In 1982, the school building and Thompson Hall East Wing were renovated. A year later, the perimeter was expanded and additional buildings were converted into inmate housing. In 1985, completion of the modular unit and subsequent expansion of the unit a year later also increased inmate capacity. Most recently, a new kitchen and gymnasium were built, with two other buildings renovated in order to accommodate inmate housing. As a result of these projects and renovations, over 1,000 inmates are now housed at NCCI-Gardner.

NCCI was the first Massachusetts Department of Correction facility to incorporate this program. It has since expanded to the minimum security facilities at MCI-Framingham on September 28, 1999, and was at MCI-Shirley Minimum on February 4, 2000 until their closing on June 30, 2002. The Northeastern Correctional Center took over for MCI-Shirley. MCI Plymouth has also joined into this program. The program is very much in line with the Department's Vision Statement to offer the inmates opportunities for positive behavioral change and optimize community reparation efforts while working collaboratively with the community and other agencies. Under the direction of both Department of Correction staff and the NEADS trainers, the inmates raise the pups teaching them basic obedience and other skills (such as retrieving dropped articles, turning lights on and off, and opening doors) that are needed to prepare them for their future career as service dogs. According to the NEADS staff, the Prison Pup program has expedited the training process and has resulted in a reduction of the waiting list for service dogs.

The Locust Building Minimum Unit

Locust Building was originally used to house staff members of the Gardner State Hospital which closed on July 1, 1976.

The North Central Correctional Institution opened on June 18, 1981. Locust building was not utilized until 1983 when the Stewards Office moved in downstairs and the Identification/K-9 Office was upstairs. In 1986 the building was turned over to Food and Farm Services.

Food and Farm Services utilized Locust Building from August 1986 to July 1989. The building then remained vacant.

Renovation on the Locust Building commenced in 1990. Initial funding provided in 1991 was $100,000.00, however, the project stopped due to the discovery of lead. In 1993, the project again ceased as modular housing from Deer Island House of Correction was being considered as alternative housing. In 1994, the project resumed when the building was de-leaded by an MCI Shirley work crew.

Renovations continued off and on until the Minimum Unit opened on May 18, 1998. On June 10, 1998, Locust Building was dedicated to the lasting memory of Timothy T. Beauregard, Correction Maintenance Worker II for his loyal service to the Commonwealth of Massachusetts, NCCI, and its staff. Tim was a member of NCCI's staff from February of 1986 until his untimely death in November of 1992. During this time Tim was held in high regard by both his peers and supervisors.

Locust is a thirty (30) bed minimum unit. The inmates are placed into crews to perform maintenance within the grounds of the facility and outside the facility for the local communities. The outside crew, known as the OUS crew, is derived from an approved list of inmates housed at the minimum. These inmates, supervised by an Officer, go out to the local communities to perform various jobs. Their service has saved and continues to save these communities thousands of dollars each year.

The minimum unit entered into a partnership with the National Education for Assistance Dog Services (NEADS) back on December 23, 1998. The program is a result of corroboration with Sister Pauline Quinn of Casco, Maine, who has aided numerous correctional facilities across the country implement similar programs.

NEADS is a non-profit organization established to provide Hearing and Service Dogs for people who are deaf or who use wheelchairs. These Assistance Dogs become extensions of their owners and bring security, freedom, independence and relief from social isolation to their partners.

NEADS is one of the oldest and largest programs of its kind. Since 1976, NEADS has trained over 500 working dogs for service across the United States.

The Minimum Unit at NCCI was the first Massachusetts Department of Correction facility to incorporate this program. Has since expanded to the medium-security portion of the facility and to other sites within the department. The program is very much in line with the Department's Vision Statement to offer the inmates opportunities for positive behavioral change and optimize community reparation efforts while working collaboratively with the community and other agencies. Under the direction of both Department of Correction staff and the NEADS trainers, the inmates raise the pups teaching them basic obedience and other skills (such as retrieving dropped articles, turning lights on and off, and opening doors) that are needed to prepare them for their future career as service dogs. According to the NEADS staff, the Prison Pup program has expedited the training process and has resulted in a reduction of the waiting list for service dogs.

Inmate Locator

MA DOC - North Central Correctional Institution (NCCI) is a facility in the Massachusetts Department of Corrections. The DOC publishes the names of their current inmates and identifies which of their locations the inmate is being held. Your search should start with the first DOC locator to see if your loved one is there. Begin with the first three letters of the offender's first and last name, it does not have to be spelled exactly.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason, they charge to access it.

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Visitation Information

MA DOC - North Central Correctional Institution (NCCI) - Visitation


  • Inmates at NCCI, shall normally be allowed five (4) visiting periods each week during the eight (6) available visiting periods. Holiday visits shall be in addition to the normal schedule of visits during the course of the week and shall not be counted as a regular visit. If a holiday falls on a Tuesday or Wednesday, normal visiting hours will be observed, unless specific times are established. Weekend visits are divided by the alphabet according to the inmate's last name. Inmates may receive visits during the following periods:
Friday 1:00 - 8:30 pm (open 2 periods) Saturday 9:00am - 12:00pm A-L 12:00-3:30 pm M-Z Sunday 9:00am - 12:00pm M-Z 12:00-3:30 pm A-L Monday - Thursday No Visits for General Population

Visiting days and times may be subject to change. Please call the facility to verify visiting schedules.

  • Visits shall normally be allowed, at a maximum, the entire length of a visiting period. Visits may be terminated sooner if conditions, such as inappropriate behavior, etc. or overcrowding exist. If a visit needs to be terminated early, due to overcrowding, the order of terminations shall be the order in which the visitors arrived. (i.e. the first visitors in shall be the first asked to leave.) Visitors shall be allowed a one- (1) hour visit before their visit is terminated due to overcrowding. Any exceptions to this shall be under the approval of the Superintendent or his/her designee.
  • A maximum of two (2) adults shall be permitted to visit an inmate at the same time during any visiting period. No limitations on the number of children shall exist; however, the quantity of children any parent/guardian is bringing into the institution must be of an amount that can be adequately supervised by this individual.
  • Visitors are only authorized to visit one (1) inmate housed at this institution. Should the visitor desire to visit a different inmate they must be removed from the visiting card of the original inmate and shall then be restricted to this inmate only. Permission to be removed from one inmate's visiting card to another must be approved in advance by the Superintendent. Visitors shall not attempt to visit any inmate other than the one listed on their visiting slip.
  • Visitors may only visit one (1) inmate at a time. The only exception to this is if the relationship between the visitor and the inmate(s) is by blood. (i.e., immediate family, parents-children, siblings, etc. and must be verified). This special visit must be pre-approved by the Superintendent or his/her designee.
  • Visitors will not be permitted on institution grounds prior to 12:15 p.m. Visitors will sign in and be issued a numbered visiting slip. Visiting slips will be accepted and processed sequentially by the visitor processing officer starting at 12:15 p.m. Visitors cannot enter pedestrian trap between 2:30 p.m. and 3:15 p.m. due to the shift, however, visiting slips will continue to be processed until 2:40 p.m. Those visitors whose papers have been filled out and processed will be able to enter the institution at the end of shift change which is approximately 3:15 p.m. until 3:45 p.m. at which time moving through the pedestrian trap will cease in preparation for the 4:00 p.m. count. The processing of paperwork will commence again at 5:00 p.m. and continue until 8:00 p.m. Visitors will not be permitted to enter the institution after 8:00 p.m.
  • Visitors who wish to leave the visiting room must do so by 3:15 p.m. prior to Official 4:00 p.m. Count. Once the count has begun, visitors may not leave the visiting room until the count's completion.
  • Visitors must park their vehicles in the designated visitors' parking lot, adjacent to Assembly building. All vehicles must be locked at all times. Visitors shall not be allowed to park anywhere else unless authorized by the Superintendent/his her designee. Violators will be towed at the owner's expense. Any visitor shall permit a search of his/her vehicle at any time upon request by correctional staff. NCCI cannot be held responsible for theft or damage incurred while on NCCI property. Loitering is not allowed in Visitors' Lobby, parking lots or on state property. Visitors shall be restricted to the seating area in the lobby only. Any visitor who is denied entrance must leave the property unless approved to stay by the Shift Commander, (i.e. waiting for ride, etc.).
  • Visitors to NCCI should bring only necessary items with them. Prior to entering the institution, visitors must secure all personal possessions. Coin-operated lockers are available in the Visitors' Lobby for this purpose. NCCI cannot be held responsible for lost or stolen articles. The only items authorized to enter the institution are any medic alert bracelets/necklaces, lifesaving medications, a wedding band and/or engagement ring, one clean handkerchief, Debitex card and locker key. All other items (weapons, firearms, controlled substances, alcohol, money, cigarettes, jewelry, watches, gum/candy, cell phones, pagers/beepers, etc.) are considered contraband. Any individual attempting to introduce any contraband item into the institution shall have their visiting privileges terminated or suspended, and may be subject to arrest and/or criminal prosecution. The Shift Commander must specifically authorize any special items brought into the institution by a visitor. Visitors must read all posted warnings and notices in the lobby area.
  • All visitors are expected to abide by institution rules and regulations and conduct themselves in a manner appropriate to a public place. Children must remain under the constant supervision of their parent(s) or guardian(s) at all times. Failure to monitor children or children exhibiting extreme behavioral problems may warrant denial of visiting privileges. Excessive profanity, familiarity, or serious deviations from appropriate standards of behavior will result in administrative action, such as warning, termination of visit, loss of visiting privileges, etc.
  • All visitors must pass the metal detector, in order to enter the facility. Any visitor that does not pass the metal detector shall be subject to further search, such as a hand-held scanner, pat (personal) search and/or strip search. In addition to the metal detector search all visitors will be subject to the random pat search of the day.
  • Once a visitor has failed to pass the metal detector, he or she shall be directed out of the visitor trap to the waiting area. The trap officer will complete the processing of the remaining visitors in the trap, prior to allowing the visitor who failed the detector to re-enter. The visitor will then be processed alone. The visitor shall sign the search log prior to being personal searched. If the visitor refuses a personal search, he/she will not be allowed into the institution


  • Children (under 18 years of age) may visit an inmate without prior permission when the child is accompanied by his/her parent or legal guardian. The child's birth certificate and legal documentation must be presented to the Visitor Processing Officer and must confirm the relationship to the parent(s) or legal guardian. The Birth Certificate must be an original with the parent(s) name and proper seal.
  • To gain permission for a minor child to visit with an adult other than the parent or legal guardian, the parent(s), or legal guardian must request and obtain written permission by submitting a Minor Consent Form to the Superintendent prior to the visit.
    • 1. Once written permission has been received, the parent(s), legal guardian, or authorized adult must bring the approved Visiting Minor Consent form, with the minor child each time the minor child visits.
    • 2. If the parent(s), legal guardian, or authorized adult has received written permission from another Department of Correction Institution/Facility, they will be allowed one (1) courtesy visit to NCCI, providing they are able to furnish the appropriate approved documentation. The parent(s) or legal guardian must re-apply for and receive written permission from the Superintendent of NCCI, prior to the next visit.
  • Children in the visiting area shall be the responsibility of the adult visitor and shall not be allowed by their parent(s) or legal guardian to engage in disruptive behavior or to roam the visiting room unattended, or the visit will be terminated. MINORS MAY NOT BE LEFT UNATTENDED IN ANY AREAS ON STATE PROPERTY, i.e., VEHICLES, LOBBY, ETC.


  • A. All former inmates of any correctional institution, persons having been convicted of a felony or are currently serving parole or probation are prohibited from visiting any inmate at NCCI, unless prior permission has been granted by the Superintendent.
  • B. To gain permission, a Felony Form must be completed and sent to the Superintendent for approval. Felony Forms are available through Visitor Processing Staff. The approved form must be presented at each visit to facilitate entry.


  • All approvals for special visits are at the discretion of the Superintendent, as follows.
  • Inmates may submit a request for a special visit to the Superintendent’s designee (Director of Security) once every 6 months. Requests will be considered in justified emergency situations and/or based on compelling need.
  • An extended visit (being able to visit on both visiting periods on a split day) may be requested for family traveling long distances or for additional visitor(s). An extended visit will only be approved for a single day. All other visits will be in accordance with the inmate’s established visiting schedule.
  • A maximum of three (3) adults shall be permitted to visit an inmate during a special visit. There shall be no limitation on the number of children allowed to visit, however all children must be adequately be able to be supervised by the visitors.
  • Inmates must submit their request in writing no later than 14 calendar days prior to the anticipated visit to allow time for evaluation and approval, unless the emergency/compelling situation dictates otherwise. Inmates must identify all individuals and their relationship in the request.
  • Inmates whose visitors who are in need of special accommodations due to physical limitations may apply to the Superintendent’s designee (Director ofSecurity) for a waiver on some aspects of the entrance procedures. Medical verification will be required in order to validate any special accommodations to be provided.
  • Special requests for photographs will no longer be approved, except during established photograph dates.



  • Inmates on non-contact status and or those housed in the Special Management Units are allowed two (2) visits per week and only one per day. Only one SMU inmate shall be allowed shall be allowed to visit at a time.
  • Non-contact visits shall be scheduled on Tuesdays and Wednesdays at the following times: 1:00 pm - 2:00 pm, 2:00 pm - 3:00 pm.; or 6:00 pm - 7:00 p.m. and on Sundays 6:00pm - 7:00 pm or as authorized by the Superintendent/designee. Visits scheduled on holidays shall count as one visiting period.
  • Intended visitors must schedule visits at least twenty-four (24) hours and no more than forty eight (48) hours in advance by contacting the Outer Control Sergeant/Officer in Charge, extension 125. Appointments are made on a first come, first served basis. We reserve the right not to schedule a visit on a particular day due to overcrowding or other security related reasons. Inmates shall not be allowed to schedule their own visits


  • Visits shall be a maximum of one hour in duration. It is the visitor's responsibility to arrive early enough to be processed so that the visit will start on time. Non-contact visitors will take priority and be processed before all other social visits.
  • If a visitor fails to arrive within twenty (20) minutes after the visiting period was to begin, the inmate's visiting period may be forfeited. If not forfeited the visit will end at the scheduled time.
  • Visitors are restricted to two adults and their children. The Shift Commander may make exception to this based upon staffing and the number of visits at that time or by special request, in advance.
  • Visitors are restricted to the area designated for visiting and are to remain seated throughout the visit.
  • Conclusion of Visit - The inmate shall remain in the non-contact visiting area until his visit has left the visiting room.


  • Property will not be allowed to enter the facility with a visit.
  • Money deposits by visitors must be placed in the designated collection box located in the Visitors' lobby. Only cashier’s check, money orders, and personal checks may be left for inmates. Personal checks require seven (7) days to clear. Cash is not allowed. Funds should be placed in a sealed envelope with the inmates' name and commitment number clearly written on the check and envelope.

This mailbox shall not be used for normal correspondence between visitors and inmates. Any such correspondence is unauthorized and will not be forwarded to the inmate and will be returned to the sender whenever possible.


  • Upon arrival, visitors shall register at the visitor processing window, located in the main lobby of the institution, by completing the provided "Request to Visit Inmate" form. A current, valid photographic I.D. card, (i.e.; driver's license, registry issued I.D., Department of Transitional Assistance [Welfare] I.D., passport, military I.D. or alien immigration card) and vehicle registration (if vehicle is parked on property) must be presented. NOTE: Failure to produce a valid photo I.D. may result in denial of visit.
  • Upon being processed and approved to visit, all visitors shall lock up all their personal belongings and/or items not authorized for entry into the institution, and remain in the seating area until called by correctional staff for their visit.
  • All visitors are subject to search prior to entering the institution. Visitors that fail to remove contraband items from their person may be denied entrance into the facility. Parents/legal guardians are responsible to make certain any minors they have brought with them are also free of contraband.
  • Visitors that are required to maintain life-saving medication on their person (inhalers, (heart medication, etc.) shall present this medication to the visitor processing officer prior to entering the Pedestrian Trap. The medication must be approved by correctional staff before it will be allowed into the institution. Upon entering the Visiting Room the visitor shall give this medication to the officer in charge who will return it to the visitor upon their departure.
  • Upon entering the Pedestrian Trap, visitors shall be required to remove shoes, belts, jackets, any hair articles, eye glasses, dental items (false teeth, partial, etc.) or any other item deemed appropriate by correctional staff during the search process. Each item shall be inspected for contraband and returned to the visitor only after the visitor has been searched and passed a metal detector test.
  • When instructed by the correction officer, the visitor shall move through the metal detector with hands at their sides.
  • Any visitor that does not successfully pass through the metal detector may be subject to a hand-held scanner or pat search after approval from the Shift Commander. Once the visitor has failed to pass the metal detector, he or she shall be directed out of the visitor trap to the waiting area. The trap officer will complete the processing of the remaining visitors in the trap, prior to allowing the visitor who failed the detector to re-enter. The visitor will then be processed through alone. Anyone refusing a search will be denied entrance for that day. Strip searches shall only be conducted with the approval of the Superintendent or his/her designee and in compliance with 103 CMR 483.
  • Visitors that have artificial limbs or prosthetic devices shall remove those items for inspection by correctional staff. Such searches shall be done in an area out of view of other visitors, and by a correctional staff member of the same gender as the visitor.
  • Any further search of a child/minor shall be done only with the approval of the parent/legal guardian and in their presence. This search shall also be conducted out of view of other visitors and consent by the parent/legal guardian shall be recorded in the appropriate log.
  • Any visitor, who appears, in the opinion of correctional staff, to be under the influence of alcohol or other narcotic/controlled substance, shall be denied entrance into the institution. In addition, if staff detect the odor of drugs and/or alcohol, the visitor will be denied entrance to the institution.
  • Once visitors have been searched and authorized entrance into the facility, a correctional staff member shall direct them to the visiting room.


  • Upon entering the visiting room each visitor shall present the officer in charge with their visiting slip and any medications if applicable.
  • All Visitors and Inmates are expected to abide by Institutional rules and regulations and conduct themselves in a manner appropriate to a public place. Visitors and inmates shall not engage in excessive physical contact, (i.e.; petting, fondling, prolonged kissing, etc.). The only exception will be once at the beginning and once at the end of the visit during the exchange of a common display of affection (hug and or closed mouth kiss) Young children may sit on their parent's/legal guardian's lap. Excessive familiarity, profanity or serous deviations from appropriate standards of behavior may result in administrative action, such as a warning, termination of a visit or loss of visiting privileges.
  • Smoking will not be allowed in the Visiting Room or on the grounds of NCCI at any time.
  • Visiting parents or legal guardians shall control and be responsible for their children at all times and shall escort young children to the toilet facilities. Visitors using the toilet facilities are subject to search before returning to the visiting area.
  • Windows may only be opened with the permission of the Visiting Room Officer and objects may not be placed on the windowsills.
  • Coats, Jackets and Outerwear are to be hung on the back of the chair. Visitors will not be permitted at any time to wear outerwear during a visit.
  • There shall be no loitering in the Visiting Room hallway, near the officer's desk, or the visitors entrance area.

Vending Machines/Microwaves

  1. The machines and their contents are made available to the inmates and their visitors for their personal consumption. All food is to be consumed in the visiting room. No food purchased from these machines will be allowed to be taken out of the institution.
  2. Inmates are not permitted to escort their visitor(s) to the vending machine or microwave. Inmates must remain seated. The exchange of vending machine cards between visitor(s) and inmates is strictly prohibited.
  3. It is the responsibility of the inmates and visitors to ensure that all trash is deposited in the receptacles provided.
  4. Children must be accompanied by an adult in the vending area. No food is allowed in the rear visiting room.
  5. Abuse of the machines could result in the suspension of privileges to use the vending machines.
  • NCCI has a defined seating protocol where the visitor must sit across from the inmate, side-by-side seating is not permitted.
  • Inmates and visitors are not allowed to move chairs. Inmates and visitors cannot change their seats once the visit begins.
  • Straddling of chairs is not permitted. No sitting with legs crossed over one another. Feet will be on the floor at all times, not on chairs. Hands shall be in plain sight at ALL times.
  • Five (5) minutes prior to the end of the visiting period, notice shall be given that five minutes in the visiting period remains. Inmates shall be responsible to ensure the visitors leave the Visiting Room by the end of the visiting period.
  • At the end of visit, inmates shall remain in the Visiting Room and seated at their chairs until visitors leave the Visiting Room.


  • When count is announced, inmates shall be directed to line up in north visiting room. Inmates shall line up in single line formation to be counted. Inmates are required to remain quiet during the count.
  • Once the count has been verified inmates may be seated to continue their visits.


  • Any visitor, even one who has obtained prior permission to visit, may be denied entrance to the facility or told to terminate a visit and leave the premises. M.G.L. c266, s123, makes it a criminal trespass to refuse to leave the institution after being ordered by an officer to do so.
  • A visitor, who is denied entrance or asked to leave, shall be told the reason for such action, except when it is deemed that to specify the reason might jeopardize security interests, or the safety of any person.
  • Where the problem is something that clearly can be remedied, the visitor may be told that he/she may return to the Institution at some specified time in the near future (such as the next day or the next visiting period or upon satisfaction of some stated condition, (such as having sufficient identification or being properly dressed.). In cases where this is not appropriate, the visitor shall be told to await notification from the Superintendent before returning to the institution.
  • Visitors barred or suspended from other correctional facilities in the Commonwealth may not visit at NCCI while the suspension is in force, unless approved in advance by the Superintendent.

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Facility Type

The Massachusetts Department of Corrections is responsible for the operation of MA DOC - North Central Correctional Institution (NCCI) where they supervise adults convicted of a state crime and then sentenced to a commitment period by the County or Circuit Judge. The penalty phase of the commitment is the length of the sentence imposed and what type of facility they will spend their time in. Once the inmate is taken into custody there is an orientation period where the offender is evaluated medically and psychologically. The results of their findings will have everything to do with the level of custody the prisoner will be incarcerated.

State prison is also referred to as a correctional facility, penitentiary or detention center and is a facility in which inmates are forcibly confined and denied a variety of freedoms under the authority of the state. Convicted criminals are sent to prison as punishment and must follow very strict rules of conduct and order or they are held to additional punishment like loss of privileges or isolation. The address is 500 Colony Rd, Gardner, MA located in Worcester County.

There is a fundamental difference between jail and prison. It has everything to do with the length of stay for inmates; jail is short-term and prison is long-term. Jail is most commonly used within a criminal justice system for people charged with crimes who must be imprisoned until their trial, or those pleading or being found guilty of crimes at trial may be sentenced to a specified short period of imprisonment. Jails are usually run by local law enforcement county sheriff and/or local government police agencies.

Because prisons are designed for long-term incarceration, they are better developed for the living needs of their populations. State prison offers the inmate a more regular, routine life, the wider range of programs, better facilities and generally better food. The DOC has a bevy of disciplines for which an offender may be classified, they are Reception Centers, High Security (Males), General Population (Males), and Female Offenders.

State prison is very much like a town inside a town. There is a mayor (the warden - call 978-630-6000 for information), a store (the commissary), housing (cells), medical care (infirmary), library (law, education and lending), civic organizations (clubs), worship (chapel), a park (the recreation yard), a cafeteria (chow hall), police (correctional staff), a jail (disciplinary segregation unit, the SHU, the hole), laws (administrative rules), judges (hearings officers), and the inmates all have a job that keeps the institution operational.

There is no privacy in prison - inmates dress, shower, and use the bathroom in the company of other inmates.  Inmates are required to make their bunks and keep their personal possessions neat; All inmates wear identical clothing and must carry their identification card with them at all times.; Most possessions allowed must be purchased from the canteen; Meal times are assigned and inmates have a short time to eat and depart the chow hall, there are no seconds; Inmates are subject to searches of their person and/or cell at any time; All movements of inmates from one area to another are tightly choreographed, monitored and supervised to avaid any incidents between location changes.

Custody/Security Level

North Central Correctional is a state medium facility that resembles a high-security institution in many ways. They are designed primarily to house violent offenders with longer sentences (usually in the 20 -year range), and inmates who have exhibited violent tendencies and require segregation from the general population. Inmates live in single and double cells with all movement restricted. The property's perimeter is double-fenced with triple-razor wire fenced perimeters, perimeter patrol and electronic surveillance, medium institutions provide a higher level of security than low facilities but there are some similarities to the controlled movement system.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a State - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about MA DOC - North Central Correctional Institution (NCCI) that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at

How To Send Money:

How to Send an Inmate Money in Massachusetts

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPad (no internet access), songs and educational programming.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, JPay, OffenderConnect, Access Corrections, JailATM, CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at MA DOC - North Central Correctional Institution (NCCI) letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to MA DOC - North Central Correctional Institution (NCCI) at 500 Colony Rd, Gardner, MA

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Great Deals For You and Your Inmate