Maine has two separate phone systems. The Maine Department of Corrections (MDOC) operates state prisons under a statewide contract with ViaPath Technologies (GTL/ConnectNetwork). Maine's 16 counties each operate their own jails and contract phone services independently.
Two things stand out about Maine's state prison phone system:
First, Maine passed a law in 2022 tying prison phone rates to FCC caps, which currently means a ceiling of $0.12 per minute. Maine was already charging a low $0.09/min under its prior contract, and the state is committed to maintaining a low rate.
Second, Maine's 2022 law created a free call provision for state prison residents who have less than $10 in their facility account: 30 free minutes per week to reach family, plus 30 additional free minutes per week for attorney calls. The state pays for these calls.
Maine DOC uses "residents" throughout its official materials.
PART 1 - MAINE STATE PRISONS (MDOC)
Phone vendor: ViaPath Technologies (ConnectNetwork) - AdvancePay Phone
Maine's prior phone contract was with Legacy Inmate Communications (2017-2022). When that contract expired in June 2022, ViaPath/GTL (ConnectNetwork) took over as the phone vendor.
How MDOC phone calls work
Residents place outgoing calls only. Residents cannot receive calls. The resident calls from a facility phone to numbers on their approved calling list. All calls are monitored and recorded. Three-way calling, call forwarding, and VoIP workarounds are prohibited.
Setting up a ViaPath/ConnectNetwork AdvancePay account
Online: connectnetwork.com
Phone: 1-877-650-4249 (ViaPath customer service) or 1-800-483-8314 (AdvancePay)
App: ConnectNetwork app
AdvancePay: You fund an account tied to your specific phone number. When the resident calls, costs are deducted from your balance. Works for all phone types including cell phones.
Alternatively, you can deposit funds to the resident's phone account directly through Maine's state deposit service: maine.gov/online/correctionsdeposit/main.cgi (accepts credit cards; provided by Maine DOC in partnership with InforME). This service deposits to both trust/general accounts and phone accounts.
Rate
Maine state law (HP 853, effective October 1, 2022) caps prison call rates at the FCC interstate rate. The FCC 2025 IPCS Order (effective April 6, 2026) sets that ceiling at $0.12 per minute for large prisons.
Maine DOC previously charged $0.09/min under the Legacy contract and has committed to maintaining a low rate. Commissioner of Corrections Randall Liberty stated the department would stay at or below the legal ceiling. Verify the current ViaPath rate at connectnetwork.com or call 1-877-650-4249 before adding funds.
Free call provision (state law)
Maine state law provides that residents with less than $10 in their facility account receive:
- 30 free minutes per week to speak with family
- 30 additional free minutes per week to speak with an attorney
The Maine Department of Corrections pays for these calls from the state general fund. No account setup is required to benefit from this provision - it is administered through the facility.
No connection fees or early-termination fees
Maine state law also prohibits phone service providers from charging:
- Call connection fees (fees to connect a call)
- Early termination fees (fees when a call is terminated before connecting)
Money from calls
The phone contract includes a revenue-sharing arrangement. Under the prior Legacy contract, the department received $0.05 back for every $0.09-per-minute call. That money goes into an "Inmate Benefit Fund" - dedicated accounts at each facility used to fund programs like fitness equipment, sports leagues, music programs, and GED instruction. These funds cannot be used to operate the jail.
MDOC facilities
Maine State Prison - Warren, ME
Maine Correctional Center - Windham, ME
Bolduc Correctional Facility - Warren, ME
Downeast Correctional Facility - Machiasport, ME
Mountain View Correctional Facility - Charleston, ME
Long Creek Youth Development Center - South Portland, ME (juvenile facility)
Resident locator (search by name or MDOC number): apps1.web.maine.gov/cgi-bin/online/correctionssearch/search.pl
Money deposit service: maine.gov/online/correctionsdeposit/main.cgi
(Deposits to trust accounts and phone accounts via credit card; InforME service)
MDOC contact:
Maine Department of Corrections Central Office
25 Tyson Drive, 3rd Floor, Augusta, ME 04333
Mail: State House Station 111, Augusta, ME 04333-0111
Phone: 207-287-2711 | Fax: 207-287-4370 | TTY: Relay Service 711
PART 2 - MAINE COUNTY JAILS (16 counties)
Maine has 16 counties, each operating its own jail. County jails contract phone services independently from MDOC. The Maine 2022 law caps county jail rates at the FCC interstate rate, which for small jails (under 1,000 ADP - all Maine county jails fall below this threshold) is up to $0.21/min under the FCC 2025 IPCS Order.
County jails in Maine retain the ability to charge connection fees and early-termination fees and may block calls to numbers without prior billing relationships - provisions that were stripped from the county jail section of the 2022 law. Pretrial detainees at county jails do not receive free calls under the state law.
Phone vendors at Maine county jails
Securus Technologies: Used at the majority of Maine county jails (13 of 16 counties as of 2021 reporting). Setup at securustech.net; 1-800-844-6591.
ViaPath/ConnectNetwork (GTL): Used at Two Bridges Regional Jail (Lincoln and Sagadahoc counties) and Somerset County. Setup at connectnetwork.com; 1-877-650-4249.
Notable examples (verify before relying on this information)
Kennebec County Correctional Facility (Augusta):
115 State St., Augusta, ME 04330 | 207-623-2270
Vendor: Securus; account setup at securustech.net or 1-800-844-6591
Penobscot County Jail (Bangor):
85 Hammond St., Bangor, ME 04401 | 207-947-4585
Vendor: Securus
Two Bridges Regional Jail (Wiscasset - serves Lincoln and Sagadahoc counties):
Vendor: ViaPath/ConnectNetwork; connectnetwork.com or 1-877-650-4249
Somerset County Jail:
Vendor: ViaPath/ConnectNetwork; connectnetwork.com or 1-877-650-4249
For all other counties: Contact the county jail directly or check its official website.
What to do before the first call
For an MDOC state prison:
1. Find the resident's MDOC number and current facility at apps1.web.maine.gov/cgi-bin/online/correctionssearch/search.pl
2. Ask the resident to add your phone number to their approved calling list
3. Set up a ViaPath AdvancePay account at connectnetwork.com or call 1-800-483-8314
OR deposit funds through the Maine state deposit service at maine.gov/online/correctionsdeposit/main.cgi
4. Fund the account
5. Wait for the resident to initiate the call
For a Maine county jail:
1. Find the inmate through the county jail's inmate search or the county's official website
2. Identify the current phone vendor from the jail's website
3. Create an account with that vendor
4. Add funds
5. Wait for the inmate to call
Frequently asked questions
Who provides phone calls at Maine state prisons?
ViaPath Technologies (ConnectNetwork). Setup at connectnetwork.com or call 1-877-650-4249.
What is the rate at Maine state prisons?
Maine law caps rates at the FCC interstate ceiling ($0.12/min under the FCC 2025 IPCS Order). Maine DOC previously charged $0.09/min and has committed to a low rate. Verify current rate at connectnetwork.com or call 1-877-650-4249.
Do any Maine state prison residents get free calls?
Yes. Residents with less than $10 in their facility account receive 30 free minutes per week for family calls plus 30 additional free minutes per week for attorney calls. The department pays for these from the general fund.
Are there fees to connect calls at state prisons?
No. Maine law prohibits call connection fees and early-termination fees at state prisons. County jails may still charge these fees.
Do county jails have the same free call provision?
No. The free call provision in Maine law applies only to state prisons, not county jails. Pretrial detainees and people serving short county sentences do not receive free calls.
Can I deposit to a state prison phone account online?
Yes. The Maine state deposit service at maine.gov/online/correctionsdeposit/main.cgi accepts credit cards for deposits to both trust accounts and phone accounts.
Which companies serve Maine county jails?
Most use Securus (13 of 16 counties as of 2021). Two Bridges Regional Jail and Somerset County use ViaPath. Always verify current vendor before setting up an account. ====================================================================
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