Montana's grievance system has five distinct types of grievances, and which type you file determines who handles each level of review. A standard grievance goes to the Grievance Coordinator, then the Warden, then the DOC Director. A health services grievance goes to the Facility Health Administrator, then the DOC Medical Director or Dental Director, then the DOC Director. Staff conduct and policy grievances go directly to the Warden at the formal level. Emergency grievances trigger a 48-hour response window with a separate appeal timeline.
Knowing which type of grievance you are filing before you write the form is the first practical decision in Montana's process.
The governing policy is DOC 3.3.3, Inmate Grievance Program, last revised November 15, 2024, implemented at the facility level by the Montana State Prison Operational Procedure MSP 3.3.3 (Inmate Grievance Program, revised February 27, 2013). All deadlines in this procedure are in working days unless otherwise specified.
Why the Process Matters: The PLRA
The Prison Litigation Reform Act of 1995, 42 U.S.C. section 1997e(a), requires you to exhaust all available administrative remedies before a federal court will hear a lawsuit about prison conditions. In Montana, exhaustion means completing the full grievance process through the DOC Director's final response. Stopping at the Warden or Medical Director level does not exhaust your remedies.
The Supreme Court in Woodford v. Ngo (2006) held that proper exhaustion requires following all procedural rules. The Montana procedure is explicit: if an inmate fails to advance to the next level within the stated time limit, they will be considered to have forfeited the opportunity to exhaust administrative remedies. Forfeiture is the equivalent of abandonment -- the complaint ends, and the failure cannot be cured.
The total grievance process may not exceed **180 calendar days** from initiation to final disposition.
Five Types of Grievances
Before you file anything, identify which category your complaint falls under:
Standard Grievance: All matters not specifically categorized. Examples: property, mail, food service, conditions of confinement, program access, religious issues.
Health Services Grievance: Matters of health services care and judgment, including medical, vision, dental, and mental health care.
Staff Conduct Grievance: Prohibited conduct as defined in DOC 1.3.12, Staff Association and Conduct with Offenders.
Policy/Operational Procedure Grievance: Challenges to DOC written policies or facility operational procedures. You must demonstrate with factual basis that you have been unfairly or personally adversely affected by the application or operation of the specific policy or procedure.
Emergency Grievance: A grievance concerning matters that subject you (or have subjected you) to a substantial risk of immediate personal injury or serious harm. This includes PREA-related matters.
What is Not Grievable
Actions by outside entities not under the DOC's jurisdiction are not grievable, including decisions of the Sentence Review Board and the Board of Pardons and Parole.
Classification and disciplinary decisions are subject to separate appeal procedures and are not grievable under the inmate grievance program.
Forfeiture Rule
If you fail to advance to the next level of the grievance program within the stated time limit, you will be considered to have forfeited the opportunity to exhaust your administrative remedies under the inmate grievance program. Once forfeiture occurs, the process is closed. There is no cure, no late appeal, and no extension unless granted in advance for good cause.
Step 1: Informal Resolution
Filing deadline: Within **5 working days** of the action or omission that caused the complaint.
How to file: Complete an Inmate/Offender Informal Resolution Form. Submit it to your assigned Unit Manager (UM) or designee. The form must describe a single issue or a reasonable number of closely related issues. If you include multiple unrelated issues on a single form, the UM will return it unprocessed -- use a separate form for each unrelated issue. Two or more inmates may not file on the same form.
What to describe: Include the date and time the incident occurred, names of staff involved, names of witnesses, description of any evidence. Name the person(s) you are grieving. State what they did, when, where, and what you have already tried to get the problem fixed.
Informal resolution is not required if you are submitting in compliance with a court order directing exhaustion before filing a lawsuit.
UM response deadline: **20 working days** from receipt of the form. The UM may refer the complaint to a more appropriate department; the referral and date must be documented. The receiving staff member will address the issue and notify you and the UM if an answer cannot be provided before the 20-day deadline.
If no response is received within **25 working days**: you may file a formal grievance without waiting for the informal response. You must file the formal grievance within the **next 5 working days**.
If you receive the informal response: you must file the formal grievance within **5 working days** of receiving the informal response.
Step 2: Formal Grievance
Filing: Use the Inmate/Offender Grievance Form (Attachment C). If more space is needed, you may use up to one Inmate/Offender Grievance Continuation Form (Attachment D). Only facility-provided forms are accepted; submitting on other paper = rejected.
What the grievance must include:
- All identifying information
- A clear, legible description of a single issue or closely related issues (multiple unrelated issues = rejected and returned)
- The name of every individual against whom you are making the claim
- The action you are requesting
- Copies of the informal resolution form with staff response attached
If two or more inmates file on the same form: returned unprocessed. You may get help from staff or other inmates to complete the form, but you may not file on behalf of another inmate.
Incomplete form: returned to you with written explanation. You must resubmit with corrections within **48 hours**. If the resubmitted form is late: rejected.
Cannot raise new issues that were not raised at the informal resolution level. Cannot change the action requested from what was stated at the informal level. Cannot combine grievances from separate informal resolutions into a single grievance.
Processing by Grievance Coordinator (GC): The GC determines the category, logs the grievance, and processes it. Standard grievances: GC responds within **20 working days** of receipt.
Emergency, staff conduct, and policy/procedure grievances are forwarded immediately by the GC to the Warden/Facility Administrator for processing at that level.
Health services grievances: the GC and Facility Health Administrator (FHA) confer to determine whether the grievance is standard or health services. If health services: the FHA processes it. If not involving health services judgment: processed as standard.
No response within the time limit: you may file the appropriate forms to advance to the next level.
Step 3: Appeal to Warden/Facility Administrator (or to FHA for Health Grievances)
Standard, Staff Conduct, Policy/Procedure grievances:
- Appeal deadline: **5 working days** of receiving the GC's response
- Form: Inmate/Offender Grievance Appeal to Warden/Administrator (Attachment E)
- Submit through GC; GC verifies proper filing and forwards to Warden
- Warden responds within **20 working days** of receipt
- Response includes instructions that you may appeal to the DOC Director
- You have **5 working days** from receipt to submit appeal to DOC Director through GC
Health Services grievances:
- FHA responds within **20 working days** of receipt
- If unsatisfied: appeal to DOC Medical Director (or DOC Dental Director for dental matters) within **5 working days** of receiving FHA response
- DOC Medical/Dental Director responds within **20 working days**
- If unsatisfied: appeal to DOC Director within **5 working days** of receiving Medical/Dental Director response
Step 4: Appeal to DOC Director -- Final
Standard, Staff Conduct, Policy/Procedure, and Health Services grievances:
- Appeal deadline: **5 working days** of receiving the Warden's response (or Medical/Dental Director response for health grievances)
- Form: Inmate/Offender Grievance Appeal to Corrections Director (Attachment F)
- File with GC; GC forwards to DOC Director with all documentation
- No new issues may be raised on appeal that were not raised in lower-level filings
- No combining of separate lower-level appeals into a single appeal
- DOC Director responds within **20 working days**
The DOC Director's response is **final**. It exhausts all administrative remedies available under the inmate grievance program. Once the Director responds, you may proceed in federal court.
Deadlines at a Glance
All deadlines are in working days unless noted. Maximum total process: 180 calendar days.
Informal resolution filing: within 5 working days of incident
UM response: within 20 working days
No UM response after 25 working days: file formal grievance within next 5 working days
Formal grievance filing: within 5 working days of receiving informal response
GC response (standard): within 20 working days
Warden/FHA appeal filing: within 5 working days of GC response
Warden/FHA response: within 20 working days
Medical/Dental Director appeal filing: within 5 working days of FHA response
Medical/Dental Director response: within 20 working days
DOC Director appeal filing: within 5 working days of Warden or Medical/Dental Director response
DOC Director response: within 20 working days (FINAL)
Emergency grievance filing: within 48 hours of incident
Emergency Warden response: within 48 hours (extendable once by 48 hours with written notice)
Emergency DOC Director appeal: within 3 working days of Warden response
Emergency DOC Director response: within 10 working days
What to Put in Your Grievance
At the informal stage: date, time, names, evidence, witnesses, what you tried, what you want done. One issue. Name the person(s) you are grieving.
At the formal grievance stage: attach the informal resolution form and response. Name every person you are grieving. State specifically what action you are requesting. Keep the action requested consistent at every level -- you cannot change it at a higher level.
At the appeal stages: state the reason you are appealing. Do not raise new issues that were not included in the formal grievance.
Keep copies of every form and every response. You will need them at each appeal level.
Families: Families cannot file a grievance on your behalf and cannot get information about grievance proceedings from the DOC. Your family can contact Disability Rights Montana for disability-related concerns or the ACLU of Montana after your administrative remedies are exhausted.
When the System Fails
No response within the time limit: you may advance to the next level without waiting. File the appropriate forms to advance and note in your filing that no timely response was received.
Forfeiture: If you miss an appeal deadline, the process is closed. There is no appeal of the forfeiture itself. Plan ahead and file before the window closes. If you need an extension, request it from the GC in advance for good cause such as physical incapacity or being in transit separated from relevant documents.
Reprisal protection: Staff will not harass, punish, or discipline any inmate for using the grievance process. Staff who violate this directive are subject to disciplinary action. All grievance documents are kept in the grievance files maintained by the GC and are not copied to other inmate files.
Emergency Grievances
If you believe you face a substantial risk of immediate personal injury or serious harm, you may file an emergency grievance. This includes PREA-related matters.
Filing deadline: Within **48 hours** of the incident.
How to file: Complete an Inmate/Offender Grievance Form, marking the emergency designation clearly. Submit to the GC or, if the GC is absent, to the Shift Commander. Any staff member may assist you to ensure the form reaches the GC or Shift Commander.
The GC or Shift Commander determines whether the issue is a legitimate emergency. If yes: forwarded to the Warden immediately. Warden responds within **48 hours** (extendable once for an additional 48 hours with written notice to you).
Appeal emergency Warden response: within **3 working days** (not 5) of receiving the response. DOC Director responds to emergency appeals within **10 working days**.
If determined not to be a legitimate emergency: returned to you within 48 hours with written explanation. You then have **5 working days** to pursue the issue as a standard grievance beginning with the informal resolution form. You may not appeal the decision to return an emergency grievance as non-emergency.
Federal Prisons in Montana
Montana has no active Bureau of Prisons federal prison facility. Montana state residents in federal custody are assigned to facilities elsewhere in the federal system. If you are at a BOP facility, the Montana DOC process does not apply to you. See the InmateAid federal grievance article for the BOP Administrative Remedy Program.
After Exhaustion: Where to Go Next
Once the DOC Director issues a final response (or the 20-working-day deadline passes without a response), your administrative remedies are exhausted and you may proceed to federal court for conditions of confinement claims.
Disability Rights Montana (DRM): disabilityrightsmt.org; (406) 449-2344; toll-free (800) 245-4743. Montana's federally mandated Protection and Advocacy organization for people with disabilities. Has federal authority to investigate abuse and neglect and to access DOC facilities. Relevant for disability-related grievances, ADA accommodation failures, and mental health care complaints. Active on disability policy issues in Montana as of 2025.
ACLU of Montana: aclumtaction.org. Works on civil rights and prisoners' rights in Montana.
County Jails in Montana
Montana county jails are operated by county sheriffs and are separate from the Montana DOC. DOC 3.3.3 applies to DOC-operated facilities and contract facilities under DOC jurisdiction. County jails maintain their own grievance processes. The PLRA requires you to exhaust whatever process exists at your county jail before filing in federal court.
Note on contract facilities: Montana houses some inmates at contract facilities including private operators. Inmates at contract facilities should confirm whether DOC 3.3.3 or the facility's own grievance procedure applies, and use the facility-appropriate forms.
Special Circumstances
Abuse of the grievance process: Abuse may include use of profanity, threats, abusive or demeaning language; submitting an excessive number of forms; or submitting multiple grievances on the same issue. If the Warden/Facility Administrator finds a pattern of abuse, you will be notified in writing specifying the reasons. Future grievances demonstrating continued abuse will be returned unprocessed by the GC. Abuse notices are not subject to appeal. If you are transferred to a contract facility, that facility's Warden/Administrator decides whether to continue or discontinue the abuse notice.
Property remedies: Available through the grievance process. Property that was lost or damaged by staff may be reimbursed. Monetary remedies must not be punitive and cannot exceed actual financial damages. Investigation is the required action on all staff conduct grievances -- requests for termination, reprimand, or apology letters will not be accepted.
ADA and disability accommodations: Disability rights and ADA accommodation requests may be grievable under the general procedure or through the ADA accommodation request process under DOC 3.3.15, Americans with Disabilities Act (ADA) Offender Accommodations (last revised August 29, 2024). Inmates with disabilities may obtain assistance from their Unit Manager or designee to complete grievance forms.
Frequently asked questions
What is the difference between a standard grievance and a health services grievance?
A standard grievance covers general conditions, property, mail, food, programs, and other institutional matters not categorized as health services, staff conduct, policy, or emergency. A health services grievance specifically concerns the quality of or access to medical, vision, dental, or mental health care and judgment. The routing differs: health grievances go to the Facility Health Administrator at the formal level and to the DOC Medical Director or Dental Director on appeal, before reaching the DOC Director. Filing a health complaint as a standard grievance, or vice versa, will result in it being rerouted -- but it may be quicker to file it correctly from the start.
What does "forfeiture" mean?
If you fail to advance to the next level of the grievance program within the stated time limit, you will be considered to have forfeited the opportunity to exhaust your administrative remedies. This is permanent -- there is no appeal of a forfeiture. It is the Montana equivalent of abandonment. The 5-working-day windows between appeal levels are the most commonly missed deadlines. If you need more time, request an extension from the GC before the window closes.
What happens if I file an incomplete grievance form?
The GC returns it to you with a written explanation of the deficiency. You have **48 hours** to resubmit the corrected form. If the resubmission is late, the GC will reject it. This 48-hour window is the tightest deadline in the Montana system and the most easily missed.
Can I add new issues or change what I am asking for on appeal?
No. You cannot raise any issue on appeal that was not raised in the lower-level filings. You cannot combine separate lower-level responses into a single appeal. You also cannot change the action requested from what you stated in the original grievance or informal resolution. Montana's grievance procedure requires complete, specific, consistent claims from the beginning.
How long does the whole process take?
The maximum length of time from initiation to final disposition is 180 calendar days. Most responses at each level are due within 20 working days. With four levels for a standard grievance (informal, formal, Warden, Director), the timeline runs approximately 80+ working days if all responses are timely. Extensions for good cause are permitted with written notice. --- INTERNAL LINKS TO PLACE: 1. Montana inmate search (InmateAid Montana page) 2. Family rights and advocacy in Montana (FRA series Montana article) 3. How the Montana prison disciplinary process works (if spoke exists) 4. How Prison Works hub 5. Staying Connected hub --- SPEC NOTE / SOURCING (strip before publish): - Voice: formerly incarcerated narrator written TO the incarcerated person; family guidance woven in. No em dashes. No smart quotes. No double hyphens. Plain text. - Meta title char count: 53 (under 60). Meta description char count: 156 (in 150-160 range). All 7 FAQ headings under 60 chars, verified. - Defining hooks for Montana: (1) FIVE GRIEVANCE TYPES with different routing: Standard (GC), Health Services (FHA then Medical/Dental Director), Staff Conduct (Warden), Policy/Procedure (Warden), Emergency (Warden within 48 hours); (2) FORFEITURE RULE: fail to advance = forfeited right to exhaust; permanent; no cure; most severe forfeit rule in series; (3) 180-CALENDAR-DAY maximum from initiation to final disposition; (4) 48-HOUR emergency filing window (tightest incident window in series); (5) EMERGENCY APPEAL: only 3 working days (not 5); DOC Director responds in 10 working days; (6) 48-HOUR resubmission window for incomplete formal grievance; (7) CANNOT RAISE NEW ISSUES at any higher level; cannot change action requested; cannot combine separate appeals; (8) HEALTH SERVICES TRACK: four levels (FHA -- Medical/Dental Director -- DOC Director) before final -- more levels than standard; (9) PROPERTY REMEDIES expressly available; investigation is required action on staff conduct; no termination/reprimand/apology requests; (10) ABUSE NOTICES: not subject to appeal; can be continued or discontinued by contract facility Warden; (11) NO BOP IN MONTANA -- no federal prison facility; (12) DOC 3.3.3 last revised November 15, 2024 -- current; (13) Extension available for good cause (physical incapacity, transit) but must be requested in advance from GC. - SOURCES: DOC 3.3.3 Inmate Grievance Program (last revised 11/15/2024; confirmed in DOC Policies Manual revised 08/05/2025 from cor.mt.gov); MSP 3.3.3 Inmate Grievance Program Operational Procedure (effective April 1, 1997; revised February 27, 2013; confirmed as implementing facility procedure for DOC 3.3.3; Michigan Law Policy Clearinghouse; full text fetched): Purpose (internal grievance mechanism; reduce litigation; staff improvement); Definitions (emergency grievance = substantial risk immediate personal injury or serious harm including PREA; FHA; GC; health services grievance = medical/vision/dental/mental health care and judgment; informal resolution; policy/operational procedure grievance; staff conduct grievance per DOC 1.3.12; standard grievance); Non-Grievable (A.1: outside entities including Sentence Review Board and Board of Pardons; A.2: classification/disciplinary/decisions with separate appeal); Grievable Issues (B.1: all other including health care/staff conduct/written policy/property/mail/food/conditions/program/religious; B.2: policy/procedure grievances must show factual personal adverse effect); Distribution (C: GC distributes forms to housing units; locked collection boxes in housing lobby; GC collects weekly from locked boxes and from locked housing inmates no less than twice per 40-hour week); Time Limits (D.1: 180 calendar days max; D.2: extensions for good cause in exceptional circumstances physical incapacity or transit; D.3: staff may only exceed limits for good cause with written notice on Extension Form; D.4: if no timely response = may advance to next level; D.5: if fails to advance within stated time = forfeited exhaustion; D.6: if action requested is granted = cannot appeal, exhausted); Informal Resolution (E.1: within 5 working days of action or omission; Unit Manager or designee; single issue or closely related issues; unrelated = returned; two or more inmates = returned; E.1.c court order exception; E.2: UM responds within 20 working days; referral must be documented; E.3: referral procedures; E.4: must file formal within 5 working days of receiving informal response; if no response within 25 working days = may proceed by filing formal within next 5 working days); Formal Grievance Filing (F.1: only facility forms; F.2: Grievance Form with identifying info and clear issue; continuation form available; F.3: name every individual being grieved; F.4: single issue or closely related issues; multiple unrelated = rejected and returned; F.5: must attach informal resolution form with staff response; F.6: two or more inmates = returned; F.7: may get assistance; cannot submit on behalf of another; F.8: incomplete = returned with written statement; must resubmit with corrections within 48 hours; late resubmission = rejected; F.9: cannot raise new issues not raised in previous level; cannot change action requested; F.10: cannot combine grievances of separate previous level responses into single grievance); Responding to Formal Grievance (G.1: GC responds within 20 working days; written response with reasons; G.2: legibly signed and dated; G.3: except DOC Director, any implicated person not in decision-making; G.4: staff include instructions on how to advance); GC Processing (H.1: categorize/log; emergency/policy/staff conduct forwarded immediately to Warden; GC/FHA confer on health services; H.2: return incomplete; H.3: standard grievance = respond within 20 working days; H.4: document basis; H.5: retain all documentation; H.6: record all steps/appeals in log; H.7: deliver responses; H.8: forward appeals); Warden Processing: Appeals (I.1: appeal form within 5 working days of GC response; GC ensures proper filing and forwards; Warden responds within 20 working days; includes instructions for Director appeal; response returned through GC; 5 working days to submit to Director); Emergency Grievances at Warden level (I.2: Warden responds within 48 hours; extendable once 48 hours with written notice; 3 working days to appeal to Director); Staff Conduct (I.3: GC forwards immediately to Warden; Warden responds within 20 working days; 5 working days to appeal to Director); Policy/OP (I.4: GC forwards to Warden; Warden convenes committee if needed; 20 working days; 5 working days to appeal to Director); Health Services (J: GC/FHA determine category; FHA confers with health provider/Medical Director or Dental Director; FHA responds within 20 working days; 5 working days to appeal to Medical/Dental Director; Medical/Dental Director responds within 20 working days; 5 working days to appeal to DOC Director); Director Processing (K.1: appeal within 5 working days of Warden or Medical/Dental Director response; GC forwards all documentation; K.2: no new issues; no combined appeals; K.3: standard/health/conduct/policy = 20 working days; emergency = 10 working days; K.4: Director response is final and exhausts all administrative remedies); Emergency Grievances (L.1: actual or risk of immediate physical harm may file; L.2: 48 hours from incident; specify exact nature and why emergency; L.3: submit to GC or Shift Commander; GC/SC determine legitimacy; legitimate = forwarded to Warden; L.4: Warden responds within 48 hours; extendable once additional 48 hours with written notice; L.5: appeal within 5 working days; Director responds within 10 working days; L.6: if not emergency = returned within 48 hours with written explanation; 5 working days to pursue as standard; L.7: cannot appeal decision to return as non-emergency); Reprisal (M: staff not harass/punish/discipline for using grievance; employees disciplined if violate; grievance documents in grievance files only not copied to other files); Abuse (N: abuse = profanity/threats/abusive language/excessive forms/multiple same issue; pattern of abuse = Warden notifies in writing; GC returns future grievances demonstrating continued pattern; abuse notices not subject to appeal; transferred to contract facility = that Warden decides to continue or discontinue); Access (O: all inmates access regardless of classification/disciplinary status; copies in inmate libraries; GC or designee ensures newly received inmates and newly hired staff review procedure; GC has access to essential records as needed for resolution; available in English and any language spoken by 10% of inmate population); Remedies (P.1: broad scope applied case-by-case; includes modification of OP/practice, replacement/restoration/restitution for property, assurance of non-recurrence, other meaningful remedies; P.2: monies not punitive, cannot exceed actual damages; investigation is required action on staff conduct; termination/reprimand/apology not accepted; P.3: if action requested not same as previously filed = returned); DOC Policies Manual (cor.mt.gov; revised 08/05/2025; confirms DOC 3.3.3 Inmate Grievance Program last revised 11/15/2024; also confirms DOC 3.3.15 ADA Offender Accommodations 08/29/2024; DOC 3.4.1 Offender Disciplinary System 09/09/2016 = separate); BOP locations list (confirmed no Montana BOP facility); disabilityrightsmt.org (Disability Rights Montana = MT P&A; (406) 449-2344; toll-free (800) 245-4743; Helena MT; active June 2025 press release and board meeting April 2025); aclumtaction.org (ACLU of Montana); Woodford v. Ngo 548 U.S. 81 (2006). - VERIFY FLAGS for Poorwa: (1) DOC 3.3.3 last revised 11/15/2024 -- confirmed from cor.mt.gov DOC Policies Manual revised 08/05/2025. Verify that the substantive process described in MSP 3.3.3 (February 2013) is still consistent with the November 2024 revision of DOC 3.3.3. The facility-level SOP (MSP 3.3.3) implements the department policy; if DOC 3.3.3 was revised in November 2024, check whether any deadlines or procedures changed. The Inmate Grievance Program Manual at cor.mt.gov (referenced as effective 03/20/2025 in the prior session transcript) should be reviewed. (2) Confirm the Inmate Grievance Program Manual (cor.mt.gov/DataStatsContractsPoliciesProcedures/DataDocumentsandLinks/DOCPolicies/Chapter3/Inmate-Grievance-Program-Manual.pdf) -- whether this is the current implementing procedure and whether its deadlines match MSP 3.3.3. (3) Confirm all key deadlines from the current policy: informal resolution 5 working days to file; UM responds 20 working days; no response at 25 working days = proceed in next 5 working days; formal grievance 5 working days from receiving informal response; GC standard response 20 working days; Warden appeal 5 working days; Warden response 20 working days; DOC Director appeal 5 working days; Director response 20 working days (FINAL); emergency filing 48 hours; emergency Warden response 48 hours; emergency appeal 3 working days; emergency Director response 10 working days. (4) Confirm 180-calendar-day maximum total -- confirmed in D.1. (5) Confirm forfeiture rule -- confirmed in D.5. (6) Confirm 48-hour resubmission window for incomplete grievance -- confirmed in F.8. (7) Confirm no BOP in Montana -- confirmed from BOP locations list. (8) Confirm Disability Rights Montana: disabilityrightsmt.org; (406) 449-2344; toll-free (800) 245-4743 -- confirmed. (9) Confirm ACLU of Montana: aclumtaction.org. (10) Confirm health services track: FHA (20 WD) -- Medical/Dental Director (20 WD) -- DOC Director (20 WD) -- confirmed from J and K sections. (11) Confirm staff conduct and policy/procedure grievances go directly to Warden at formal level -- confirmed from H.1 and I.3/I.4. (12) Five grievance category types confirmed throughout policy. No volatile phone rates. No crisis-line specifics. VOLATILE NOTE: In a prior series (Books/Magazines), Montana was flagged VOLATILE/RECHECK. That flag was for the Books and Magazines series policy regarding HRDC/ACLU litigation, NOT for the grievance procedure. DOC 3.3.3 is separate and unaffected by that litigation flag.
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