If someone you love is locked up in New Hampshire, getting money into their account covers commissary - food, hygiene, phone time, writing supplies - and keeps the connection alive. New Hampshire's state prison system uses ConnectNetwork by GTL (now ViaPath) for all inmate communication and financial services. The deposit platform, phone accounts, messaging, and tablets all run through the same ConnectNetwork system - which simplifies things, but also means you need to know which account type to fund.
New Hampshire splits adult custody into two systems: the New Hampshire Department of Corrections (NHDOC) for state sentences, and county jails operated by county sheriffs or county departments of corrections. NHDOC does not operate county jails or federal prisons. New Hampshire has 10 counties, each with its own jail.
State prisons: NHDOC and ConnectNetwork by GTL/ViaPath
If your person is in an NHDOC state facility, all deposits and communication services go through ConnectNetwork, operated by GTL (now operating as ViaPath Technologies). The official NHDOC inmate communications page identifies ConnectNetwork by GTL/ViaPath as the contracted provider for most forms of inmate communication.
The NHDOC Site ID is 222. When making a Trust Fund or PIN Debit deposit through the ConnectNetwork automated phone system, you must reference Site ID 222 to ensure your deposit reaches the correct account.
Four account types
ConnectNetwork supports four types of accounts for NHDOC. Knowing which one you need prevents money from being posted to the wrong account.
Trust Fund - the commissary account. Money deposited here is available for the incarcerated person to spend at the facility canteen on food, hygiene items, clothing, writing supplies, and other approved purchases. This is the standard account most families fund.
AdvancePay Phone - a prepaid calling account linked to your phone number. You add funds to your own AdvancePay account, and when the incarcerated person calls you, the cost is deducted from your balance. This is the most common way to pay for incoming calls.
PIN Debit - phone time funded from the incarcerated person's own account. When the person calls, the cost is deducted from their PIN Debit balance rather than the caller's phone.
Community Corrections - for payments related to supervised release or community corrections programs.
How to deposit
Online - go to web.connectnetwork.com, create or log in to your account, select New Hampshire DOC, find your person, choose the account type, and deposit by credit or debit card. Available 24 hours a day, seven days a week. Fees apply.
By mobile app - the ConnectNetwork app is available on Android and iOS with the same deposit functionality.
By automated phone - call GTL/ViaPath customer service at 877-650-4249. Reference Site ID 222 for Trust Fund or PIN Debit deposits through the automated system. The AdvancePay IVR line is 800-483-8314.
By kiosk - GTL/ViaPath kiosks are available at select locations. Check connectnetwork.com for locations.
By mail - mailed deposits are processed the next business day after GTL/ViaPath receives them. Availability of funds is subject to NHDOC facility policies after receipt.
Restitution, fines, and fees
Restitution payments and other court-ordered collections are also handled through ConnectNetwork or by check or money order. When paying by check or money order, include the name and ID number of the offender and mail to:
NHDOC, C/O Collections Unit
PO Box 3356
Concord, NH 03302
For electronic collections payments, use ConnectNetwork at web.connectnetwork.com. GTL customer service for collections questions: 877-650-4249.
The inmate number is required
The NHDOC inmate identification number is required for all deposit methods. Find it using the NHDOC Resident Locator at business.nh.gov/inmate_locator. Note that the locator only covers NHDOC state custody - people incarcerated at county jails will not appear in the NHDOC locator.
NHDOC state facilities
NHDOC operates the following adult facilities:
New Hampshire State Prison for Men (NHSP-M) - Concord
New Hampshire Correctional Facility for Women (NHCFW) - Concord
Northern NH Correctional Facility (NNHCF) - Berlin
Transitional Work Center (TWC) - Concord
Plus transitional housing units
NHDOC Headquarters: 64 South Street, Concord NH 03301; (603) 271-5600; PO Box 1806, Concord NH 03302.
County jails: vendor varies by county
New Hampshire has 10 counties, each with its own jail or house of corrections operated independently of NHDOC. NHDOC does not have jurisdiction over county jails - confirmed from the official NHDOC FAQ.
Hillsborough County Department of Corrections (Manchester), at 445 Willow Street, uses ICSolutions for phone services. For deposit questions call 603-627-5620 or ICSolutions at 888-506-8407.
Strafford County Department of Corrections (Dover), at 266 County Farm Road, uses ConnectNetwork/ViaPath for Trust Fund deposits. For deposit questions call the jail at 603-742-3310 or use web.connectnetwork.com.
Cheshire County Department of Corrections (Keene), at 825 Marlboro Road, has its own deposit process. Call 603-903-1600 for current instructions.
Access Securepak handles commissary packages at Hillsborough, Rockingham, and Strafford county jails. Contact Access Securepak at 1-800-546-6283 for package orders.
The vendor is county-specific - the only reliable way to find the current deposit vendor for a specific New Hampshire county jail is to check that county's website or call the facility directly.
Accounts do not transfer between vendors. When your person moves from a county jail to an NHDOC state prison, the county account stays with the county vendor. You set up new deposits through ConnectNetwork using the NHDOC inmate number and Site ID 222.
Federal custody in New Hampshire
New Hampshire has no federal Bureau of Prisons facilities within the state. Federal defendants from New Hampshire are typically housed at BOP facilities in other New England states, most commonly FMC Devens in Massachusetts or MDC Brooklyn. Deposits go through the BOP Trust Fund via Western Union, MoneyGram at retail, or online at bop.gov. You need the eight-digit BOP register number. Do not use NHDOC ConnectNetwork for federal inmates.
NHDOC contact
64 South Street
Concord, NH 03301
(603) 271-5600
PO Box 1806, Concord NH 03302
corrections.nh.gov
What to know before you send anything
Know the Site ID: 222. Required when depositing via the ConnectNetwork automated phone system. Without it your deposit may not reach the right account.
Know which account type you need. Trust Fund for commissary; AdvancePay for prepaid calling from your phone; PIN Debit for calling funded from the inmate's account. Funding the wrong type means the money is not available where the person needs it.
County jails are independent from NHDOC. The inmate locator at business.nh.gov/inmate_locator only shows NHDOC state custody. People in county jails will not appear there.
Related pages:
/prisons/new-hampshire
How to write a letter to someone in a New Hampshire facility
Send mail and photos through InmateAid
Arrest Record Search (affiliate)
Frequently asked questions
What vendor does New Hampshire DOC use for inmate deposits?
ConnectNetwork by GTL (now ViaPath Technologies). Online at web.connectnetwork.com, by mobile app, or by phone at 877-650-4249. Reference Site ID 222 for automated phone deposits.
What is the NHDOC Site ID?
222. Required when making Trust Fund or PIN Debit deposits through the ConnectNetwork automated phone system.
What are the four ConnectNetwork account types for NHDOC?
Trust Fund (commissary spending), AdvancePay Phone (prepaid calling from your phone number), PIN Debit (phone time from inmate's account), and Community Corrections.
What is the difference between Trust Fund and AdvancePay?
Trust Fund funds the inmate's commissary account for canteen purchases. AdvancePay funds a prepaid account linked to your phone number so you can receive calls from the inmate at your expense. They are separate accounts.
What is the NHDOC inmate number and where do I find it?
The NHDOC resident identification number. Required for all deposits. Find it via the NHDOC Resident Locator at business.nh.gov/inmate_locator. Note this locator only covers NHDOC state custody, not county jails.
How do I pay restitution or court-ordered fines to NHDOC?
Through ConnectNetwork electronically, or by check/money order mailed to NHDOC C/O Collections Unit, PO Box 3356, Concord NH 03302. Include the offender's name and ID number.
What vendor does Hillsborough County DOC use?
ICSolutions. Phone: 888-506-8407. Jail main: 603-627-5620.
What vendor does Strafford County DOC use?
ConnectNetwork/ViaPath for Trust Fund deposits. Jail main: 603-742-3310.
Does NHDOC operate county jails?
No. NHDOC has jurisdiction over its four state prison facilities and transitional housing only. County jails are operated independently by county government. People in county jails will not appear on the NHDOC resident locator.
Are there federal prisons in New Hampshire?
No. Federal defendants from New Hampshire are typically held at BOP facilities in other New England states. Use the BOP Trust Fund via Western Union, MoneyGram, or bop.gov with the eight-digit BOP register number. ====================================================================
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