Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

Testimonials

InmateAid receives letters and emails from members all the time. We post actual, unedited words from real people that have used InmateAid. We are sharing them on the site because we are proud of what people are saying. Share your thoughts, too.

  • No Question... Just another note to say that my fiance and I are grateful for your service! Blessings to you!

    Renee M.
  • i just got your email explaining everything to me, so i understand it now. Thanks I will definitely give a good word about you guys!!

    Charity S.
  • I hope you remember me and remember all of the problems my daughter, we were having with Securus Tech. I have been meaning to let you know the outcome. I was able to go to Tucson for a visit. While we were there, we talked to an inmate and his wife and they gave us advice on how they avoid issues. We now put money on his account to buy a prepaid phone card. He calls the local Tucson numbers we have through you. This way, we bypass Securus Tech and all of the problems and add-on fee for depositing money. The calls cost the same (only $1.84 per call). We have closed the accounts with Securus Tech and they did give us refunds. Since he has been using the prepaid phone cards, we have not had one problem. Thanks for all of your help. It is appreciated!

    Jan O.
  • Thank you very much for your help. He is in a State System. I am very happy that I found your site. Thank you for every thing that you do for our Inmates and our families.

    DJ S.
  • I got the discount # for my inmate to call. When I spoke to you guys I wasn't sure about the service. I cancelled the auto pay on the number. How do I reinstate this auto pay? The service is awesome. BIG money saver.

    Carrie Y.
  • Please discontinue my phone service on both the Mom and Steve lines, as my son is out of captivity. I have appreciated your help during the time my son was in jail, and your phone service did, indeed save our family money and enable us to talk much more frequently than we could have with GTL long distance. That led to our inmate being less stressed and more optimistic in a difficult situation. Thanks again. Sarah T

    Sarah T.
  • Hello. In need to cancel my Discount Telephone as my inmate is being released today! Please advise what I need to do in order to cancel. By the way, this service was WONDERFUL. Saved lots of $$. Thank you very much. You guys were awesome.

    Patricia G.
  • Two days ago I wrote a letter on this website to ask a question about the long distance discount telephone service. I would like to say that the response time was very quick, within minutes. It wasn't just an email either it was a phone call answering my question. Thank you very much. It is greatly appreciated. It isn't always easy for loved ones of an inmate to deal with the anxiety and difficulties of their loved ones being away. Also phone companies definitely capitalize on the situation. Even though the loved ones didn't commit a crime they are stuck paying all these high prices and having unanswered questions. Thank you Inmate Aid for helping to ease those anxieties and help the loved ones of inmates out!

    Anne K.
  • Your site is a godsend. It has so much information in one place. Thank you, thank you.

    Mary J.