Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

  1. Home
  2. All Facilities
  3. Facility Visitation

Pender CI Visitation Center

State Prison

Last Updated: June 19,2022

Covid Visitation Information

LIMITED VISITATION RESUMES OCT. 1, 2020

The Division of Adult Correction and Juvenile Justice will resume limited visitation at all state prisons effective Oct. 1, 2020 with significant restrictions due to the pandemic. Visitation was suspended in all state prisons on March 16, 2020, with the exception of legal and pastoral visits, to help prevent the potential spread of coronavirus (COVID-19).

The health and safety of employees and offenders in our care are the top priorities of the Department of Public Safety. For information on coronavirus and how to protect yourself, please go the NC Department of Health and Human Services website.


General Visitation Information

NCDPS - Pender Correctional Institution - Visitation

A completed application must be approved by the facility staff before a visit can occur. The visiting sessions are conducted Sunday through Thursday by appointment only. Appointments may only be scheduled Monday through Thursday between 8 a.m. and 4 p.m. by calling (910) 259-8740. Calls for appointments must be made at least 24 hours in advance of the requested visitation session and can be made up to two weeks in advance of the requested visitation session.

The visiting sessions will be as follows:

Sundays (5 one-hour sessions)
8:30 to 9:30 a.m.
10 to 11 a.m.
12:30 to 1:30 p.m.
2 to 3 p.m.
3:15 to 4:15 p.m.

Monday through Thursdays (3 two-hour sessions)
8:30 to 10:30 a.m.
11:30 a.m. to 1:30 p.m.
2:15 to 4:15 p.m.

Visitors should arrive 15 minutes prior to their scheduled visitation time.

TO SCHEDULE AN APPOINTMENT TO VISIT, YOU MUST CALL: (910) 259-8740 (BETWEEN 8-4, MONDAY THRU THURSDAY), THE ONLY NUMBER BY WHICH APPOINTMENTS ARE TAKEN

Please remember that visiting is a privilege and not a right. As such, BOTH inmates and visitors are subject to restriction or termination of this privilege for abuse and violations of the rules and regulations. Also, inmates may have their visitation privileges suspended on the basis of their misconduct while incarcerated. We feel that visitation and personal contact between inmates and their relatives and friend is an important function in the correctional process. We want your visit to be as enjoyable as possible under sometimes less than ideal conditions and circumstances. Therefore, please cooperate with this process, obey all rules and regulations, and, when in doubt, bring your questions and concerns to the attention of the Officer-In-Charge or Institutional Management.

VISITOR APPLICATIONS -

A completed application must be approved by the facility staff before a visit can occur. Inmates must obtain blank application forms from the facility. A maximum of 18 applications will be allowed per inmate. Inmates must mail the blank applications to those persons from whom they wish to receive a visit while incarcerated. An application for each adult and minor must be complete. Completed applications must be returned to the facility where the inmate is currently housed. Applications will not be accepted from inmates. Incomplete applications will not be approved. Each applicant age 16 and older, must choose 1 of the approved picture ID’s and attach a copy to the application. Driver License ID and State issued ID’s must be issued by any State Division of Motor Vehicles. Minors under 16 must have a copy of their birth certificate attached to the application. It is the inmate’s responsibility to notify the visitor of their application status. It is the visitor’s responsibility to update their application information, (i.e. address, phone numbers, etc.). Incorrect application information could lead to an approved visitor becoming disapproved. A minor under age 16 must update their application upon reaching age 16 to include a copy of a phone ID. Clergy visitors must complete a DC-949P application and be approved prior to visiting with an inmate. They will not be counted as part of the 18. Any person not on the inmate’s approved visiting list will not be allowed to visit. Visitors may be disapproved on the following grounds: (a) visitor has been disruptive during previous visits; (b) visitor has attempted to visit while under the influence of alcohol or drugs or has attempted to bring alcohol, drugs, or other contraband into the facility; (c) visitor refused to submit to a routine search or to present positive identification; (d) visitor was a participant in the criminal activity for which the inmate is incarcerated; or, (e) visitor’s presence in the facility would undermine security considerations or corrective treatment. Also, visitors, other than immediate family members, may not be approved for visiting privileges with more than one inmate. All visitors must be identified and must present positive photo identification (i.e., driver’s license) to staff prior to admission to the facility. Visitors who refuse or fail to present identification will be denied access to the facility. Visitors must also show positive ID upon exit from the facility. Normally, inmates will be allowed only one (1) visiting session per week (Sunday through Thursday), with a maximum duration of two (2) hours. Visitors will be limited to a maximum of three (3) approved adult visitors per visiting session. Inmate’s children under the age of 16 years may be allowed to accompany the adults visiting, provided that they remain under the immediate supervision of the adults during visitation. All other children, who are not the inmate’s children, regardless of age, will be “counted” as an adult and must also be on the inmate’s approved visiting list. There will be no “split” visitation allowed and once an inmate or a visitor leaves the visitation area they will not be allowed to return. Any visitor with a qualifying disability may request an accommodation or assistance from the Officer-In-Charge.

VISITATION SCHEDULES

The visiting sessions for inmates housed at this facility will be conducted Sunday through Thursday each week by APPOINTMENT ONLY. Appointments may ONLY be scheduled Monday through Thursday between the hours of 8:00 am and 4:00 pm by calling 910-259-8740. Calls for appointments must be made at least 24 hours in advance of the requested visitation session and can be made up to 2 weeks in advance of the requested visitation session. There will be a maximum of ten (10) inmates allowed to visit during each visitation session. Once the ten slots for each visitation session are filled, no more inmates will be allowed to visit during that session and the visitor(s) must request an alternate session.

The visiting sessions will be as follows:

  • Sundays (5 one-hour sessions) - 8:30 to 9:30 am; 10:00 to 11:00 am; 12:30 to 1:30 pm; 2:00 to 3:00 pm; and 3:15 to 4:15 pm.
  • Monday through Thursdays (3 two-hour sessions) - 8:30 to 10:30 am; 11:30 am to 1:30 pm; and 2:15 to 4:15 pm.

Upon arrival, all visitors will park in the designated area of the parking lot. Visitors should arrive 15 minutes prior to their scheduled visitation time. Any visitors arriving after their designated visiting session may have their visit forfeited or delayed. Any requested “exceptions” to our schedule (i.e., out-of-state visitors who travel extremely long distances, etc.) must be approved in advance by the Superintendent, or designee, and will be granted only on the basis of unusual, extenuating, and overriding circumstances, as determined on a “case-by-case” basis. Exceptions for the simple convenience of the visitors (i.e., to accommodate work or church schedules) will not be sufficient. There will be no visitation on holidays. Inmates housed in the segregation unit are not allowed visits during normal visiting sessions. Their visits, “non-contact” visits with a maximum duration of one hour and with a maximum of only three visitors (adult or children), are conducted Monday through Friday during the period of 12 Noon to 1:00 p.m., also by appointment ONLY. Attorney and clergy visits are considered special visits and will be processed and handled according to the policy and procedures on attorney/clergy visitation.

RULES/REGULATIONS

All visitors will be subject to a “walk-through” metal detector and to a “routine” search of their person and possessions prior to the visit, during the visit, or at any time while in the confines of the facility. Visitors who appear to be under the influence of alcohol/ drugs will be denied entry into the institution. Visitors are prohibited from conversing with inmates through the perimeter fences while they are entering or exiting the institution. Visitors with babies will be permitted to bring a clear baby bottle and a loose diaper (not in a bag) into the visiting area. The visiting area has been designated as a NO SMOKING area. Prior to entering the visiting area, the inmate will be required to “declare” any personal items in his possession. Visitors are not allowed to give an inmate any items or money during visitation and are not allowed to leave any funds for deposit to the inmate’s trust fund. All funds must be sent to the institution in the form of a money order or certified bank cashier’s check via U.S. Mail. Any visitor observed giving or attempting to give any inmate an item determined to be contraband (controlled substances, unauthorized items, money, etc.) will be subject to having their visitation privileges terminated for an indefinite period of time and/or will be subject to arrest for a criminal violation of the law. For example, giving or attempting to give an inmate controlled substances (drugs), no matter how small an amount, is a FELONY under NC law and will result in the violator being arrested and prosecuted to the fullest extent the law will allow! Unauthorized funds found in the possession of inmates will be seized and forfeited. Inmates detected to have unauthorized funds or items in their possession will have the money and items confiscated and will face disciplinary action, just as they would possessing any contraband. Also, inmates are not allowed to give items, including money or letters, to visitors directly during visitation. No food, beverages, pocketbooks, change purses, baby carriers, strollers, cameras, pagers, cellular phones, aerosol defense sprays (mace), weapons, including pocket knives, tobacco products, or toys are allowed to enter the facility during visitation. Inmates are not allowed to go to or use the vending machines and must remain seated in their designated seat at the table at all times. For the convenience and use by visitors, vending machines are provided in the visiting area. However, Pender Correctional Institution is not responsible for the operation of these vending machines; thus, visitors may use these machines at their own risk. Drink cans will not be allowed to leave the visiting area and must be deposited in the proper recycling receptacle.

Visiting periods will be conducted in a quiet and orderly manner. In the event any inmate or visitor becomes unduly emotional or creates a disturbance, the visit may be terminated and the participants removed from the visiting area. Excessive displays of emotion or “petting” will not be allowed. Generally, the inmate and his visitors may embrace (kiss and hug) only upon arrival and departure from the visiting area. Inmates and visitors may be allowed to “hold hands”; however, they must do so with the hands clearly visible at all times. Any inmate or visitor who fails to follow this regulation and/or who becomes too “aggressive” in their physical contact will be warned and, upon a repeat occurrence, the visit may be immediately terminated, with the inmate facing possible disciplinary action for disobeying a lawful order to which subject. All visitors will be expected to be dressed appropriately. “Skin-tight” clothing, extremely short dresses and shorts above mid-thigh), halter tops (unless covered by a blouse), exposed midriffs, bathing suits, low-cut tops and dresses, “see-through” shirts without an undershirt, etc. are not acceptable and will result in the visitors being denied admission into the facility and visiting area. All visitors will be required to wear shoes and male visitors must be wearing a shirt (buttoned). Any item of clothing displaying insignia or remarks generally considered to be offensive or objectionable to any race, sex, religion, or creed will not be allowed. In addition, inmates must also be properly dressed before entering the visiting area. Inmates and visitors will not be allowed to “wander” while in the visiting area. “Horseplay”, .profanity, and inappropriate gestures will not be tolerated. Visitors may use the designated restrooms in the visiting area, which will remain locked when not in use. Inmates are required to use separate restrooms in the “shake-down” area adjacent to the visiting room. After visitation, all inmates will be strip searched prior to return to the dormitories. Normally, once the inmate or his visitors leave the visiting area, the visit is considered terminated and normally, once the inmate or his visitors leave the visiting area, the visit is considered terminated and they will not be allowed to return. Persons who choose to remain in the facility parking lot are to remain in their vehicles and should not be “wandering” around the parking lot. At no time are children to be left unattended in the parking lot, an act which could be a violation of the law. Visitors’ vehicles may be subject to search and drug canine interdiction while on the grounds of this facility.

Directions - Pender Correctional Institution is a medium custody adult facility, with armed perimeter patrol, located in Burgaw, in Pender County, at the corner of Wallace Street and Penderlea Highway. Visitors traveling Interstate 40 should exit at the #398 Exit ramp and proceed toward Burgaw on Highway 53. At the intersection of Highway 117, proceed through the stoplight to the stop sign. Turn left on Bridger’s Street to Penderlea Highway. After approximately one mile, the facility will be on the right at the intersection of Wallace Street and Penderlea Highway. Turn right into the parking lot. Our “street” address is 906 Penderlea Highway.

Under normal circumstances, inmates will be allowed no more than one visiting session per week not to exceed two hours. This does not include legal, law enforcement, or clergy visits.

The normal maximum number of visitors per visiting session will not exceed three approved visitors.

Facility superintendents have the discretion to modify the number of approved visitors during the visitation session based on operational and space considerations.

Violations of visiting privileges may result in disciplinary action against the inmate and appropriate administrative or legal actions against the visitor.

Inmates with serious or critical medical conditions will be allowed visits by their immediate family members as specified by the facility superintendent.

Inmates on administrative or disciplinary segregation or inmates in control status, except for protective control, will be restricted to non-contact visits by appointment. A facility superintendent has the discretion to alter the visiting times, frequency of visits, duration and number of visits based on security and/or operational considerations.

Inmates on administrative segregation may be allowed visiting privileges.

Inmates in disciplinary segregation will be allowed visits from attorneys, legal assistants, and clergy. Personal visitation privileges may be limited consistent with security requirements.

Inmates validated as Security Threat Group level 2 will be allowed contact visits with approved immediate family members. Inmates validated as level 3 will be allowed non-contact visits with approved immediate family members. Inmates validated as security threat level 2 or 3 will not be allowed visits with individuals who are not immediate family members.

Regular population inmates may be restricted to non-contact visits based on behavior detrimental to the security of the institution. (i.e. drug/alcohol disciplinary convictions, refusal to submit drug/alcohol test, disciplinary convictions or misconduct during visitation).

Appropriate Dress for Visitors

The following requirements are for visitors and apply at all facilities. The dress code will be strictly enforced. It will be the inmates responsibility to communicate these standards to his/her visitors.

  • Shirts and shoes are mandatory.
  • Halter tops, bare midriffs, strapless tops, tube tops, body suits, underwear-type tee-shirts, tank tops, sleeveless shirts or dresses that are inappropriately revealing (a sleeveless shirt or dress is considered inappropriately revealing when the female breast or lingerie can be seen), fish net shirts, or any type of shirt or pants made with see-though fabric are NOT allowed to be worn by any visitor (male or female).
  • Visitors may wear Bermuda-length shorts provided they are not more than three (3) inches above the kneecap.
  • Females may wear dresses or skirts. Dresses or skirts may not be more than three (3) inches above the kneecap. Slits in skirts and dresses may not be more than three (3) inches above the kneecap. Dresses and skirts for pre-teens may be shorter than three (3) inches above the kneecap.
  • Any shirt or other articles of clothing with a picture or language that may be considered profane or offensive by current public standards or Adult Correction standards, or considered STG (gang) related will not be allowed.
  • Wave caps, doo rags, bandanas are not allowed.
  • Slacks and pants are to be worn at or above the waist.
  • Spandex clothing is prohibited.

Visitation Rules

NCDPS - Rules by Type

Prison Visitation Rules - Visitor Applications

A COMPLETED APPLICATION MUST BE APPROVED BY THE FACILITY STAFF BEFORE A VISIT CAN OCCUR.
Inmates must obtain blank application forms from the facility. A maximum of 18 applications will be allowed per inmate.
Inmates must mail the blank applications to those persons from whom they wish to receive a visit while incarcerated.

An application for each adult and minor must be complete. Completed applications must be returned to the prison facility where the inmate is currently housed. Prison mailing addresses can be found on the prison facility webpages.

Applications will not be accepted from inmates. Incomplete applications will not be approved.
Each applicant age 16 and older, must choose one of the approved picture IDs and attach a copy to the application. Driver License ID and State issued ID's must be issued by any state Division of Motor Vehicles. Minors under 16 must have a copy of their birth certificate attached to the application.

It is the inmate's responsibility to notify the visitor of their application status.
It is the visitor's responsibility to update their application information. (i.e. address, phone numbers, etc.) Incorrect application information could lead to an approved visitor becoming disapproved.

A minor under the age of 16 must update their application upon reaching age 16 to include a copy of a photo ID.

Disapproving Applications
The following reasons MAY be grounds for disapproving a visitor application:
• Application form was copied and not an original.
• Application was not complete or did not include proper attachments.
• Application contained false information.
• The visitor has a prior criminal record. *
• The visitor was a participant in the criminal activity which the inmate is incarcerated*
• The visitor is an ex-offender that has not been release for a minimum of 12 months. *
• The visitor is on probation/parole or supervised release or has not been off probation or supervised release for a minimum of 6 months. *
* There may be exceptions for these rules for immediate family members.

Visitation Rules(Security)

NCDPS - Rules by Security

Inmate Visitation List

Each inmate is allowed 18 approved visitors (adults and minors).

Legal, law enforcement, consular officials, local and state Family Services and Juvenile Court officials must register with the facility prior to visiting with the inmate. They will not be counted in the maximum 18 approved visitors.

Only immediate family members or those who have acted as immediate family, clergy, legal, law enforcement, family/juvenile services, or consular officials will be approved for visitation with more than one inmate.

An inmate's visitation list remains active when transferring to a new facility.

When an inmate is released or paroled, the visitation list becomes inactive. If the inmate is re-admitted, the visitation process must start over.

When an inmate reaches the maximum number of approved visitors (18), he/she will not be able to adjust their visitation list until their open enrollment period.

An inmate's open enrollment period will be every six months based on the date of admission to prison. (i.e. inmate's admission date is January; open enrollment is July and January) If an inmate has 18 approved visitors and they want to add a new visitor during open enrollment they must first remove one of the current approved visitors from the list.

An inmate may request that an approved visitor be removed at anytime. They may not add a replacement until his/her open enrollment.

If a facility suspends an approved visitor, the inmate may not add a replacement until his/her open enrollment period.

An application for a new visitor must be submitted, completed, returned, and approved BEFORE the new visitor can visit. It will be up to the inmate to inform the new visitor of their visitation status.