Can I Update My Inmate New Facility Address on InmateAid?

Login to your InmateAid account and navigate to the inmate profile to update the facility address. If you have trouble locating the new address, the InmateAid support team can assist. Update the address before sending any new letters to ensure delivery to the correct facility.

If you run into any difficulty updating the address in your account or locating the correct new facility information, InmateAid customer support is available to help. The team can look up the inmate in the system and ensure the address is updated correctly before your next letter goes out. If any letters were already sent to the old address before the transfer was confirmed, let support know, and they can arrange a resend to the new location at no charge.