Do I still pay the prison phone company too?

Yes, you will still need to pay the prison’s phone provider in addition to the InmateAid service. These are two separate parts of the same call.

The facility’s phone company controls all outgoing calls, so your husband must have funds on his account, or you must fund the account on your side depending on how that facility handles calls. That payment covers the connection from the prison phone system.

What InmateAid provides is a local number that reduces the cost of those calls. Instead of your husband dialing a long distance number, he dials a local number we assign that is matched to the facility’s rate center. That lowers the per minute cost significantly.

So in practical terms:

• You pay the prison phone provider for the actual call time
• You pay InmateAid for the setup that makes those calls cheaper

Without the InmateAid number, the calls would be billed at higher long distance rates. With it, the same calls are charged at a lower local rate, which is where the savings come in.

If you are unsure whether it will save money in your specific situation, you can always reach out with your phone number and the facility name. Not every setup results in savings, and it is better to confirm before committing.