Does My Discount Phone Number Expire If Not Used Right Away?

Your number does not expire just because it took a while to get approved at the facility. Once your account is active and in good standing, the number stays live on a monthly billing cycle regardless of whether your inmate has started using it yet.

Facility approval can take time. Some jails and prisons process new numbers quickly, others take weeks, and in some cases the inmate has to submit the number through the proper channels and wait for it to clear. That delay is on the facility's end and has no effect on your account status with InmateAid.

Once the number is approved and your brother is ready to start calling, he simply dials it the same way he would any other approved number on his list. The monthly charge covers the line itself, so there is nothing additional you need to do to reactivate or reinstate it.

If you are ever unsure about your account status, billing cycle, or whether a number is still active, reach out to InmateAid directly. Account questions get resolved quickly and we can confirm everything is in order before your inmate attempts a call.