Does My InmateAid Number Work After a Facility Transfer?

Not always automatically, and here is why. Different facilities use different phone carriers, and the rate structure that made your current InmateAid number the cheapest option at one facility may not apply the same way at the new location. A number that saves you money at one county jail might not be the optimal number for a different county's carrier.

The good news is that this is completely handled for you at no additional charge. If your inmate gets transferred to a new facility and the current number no longer works or no longer delivers the best savings, InmateAid will issue a new number for free. No additional purchase, no new subscription, no explanation required. The same applies if the number gets blocked for any reason or if you simply want a different number.

The process is straightforward. Contact InmateAid at aid@inmateaid.com, let them know your inmate has been transferred and provide the new facility information. InmateAid will evaluate the carrier and rate structure at the new location and issue the best available number for that facility. Your subscription continues on the same billing cycle and the new number gets to your inmate the same way the original one did, through a letter or postcard.

This is one of the more useful aspects of the service for families dealing with the kind of multi-facility movement that happens during court proceedings. You are not starting over every time your inmate moves. The coverage follows them.