Reviewed on: April 10,2026
Inmate Phone Calls

How Can a UK Friend Receive Calls From a US Prison on PrePay

Hi I live in the UK and my friend wants to call me. I have asked global tel link via email and phone and keep getting different answers. My mobile is pay as you go not on contract. Have you any idea how to sort it out for him. Thanks

International calls from US correctional facilities are handled at the carrier level and GTL in particular can be inconsistent in how they explain the options
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer September 02,2014 · Inmate Phone Calls
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International calls from US correctional facilities are handled at the carrier level and GTL in particular can be inconsistent in how they explain the options to international callers. Getting different answers from the same company is frustratingly common.

Here is the most reliable solution for your situation.

The US Number Solution

The cleanest way to receive calls from a US federal or state facility to a UK number is to obtain a US phone number and have it forwarded to your mobile. Here is why this works.

Prison phone carriers including GTL treat international numbers differently from domestic US numbers. The rates for calling an international number directly are significantly higher and the technical routing can create additional complications. A US local number eliminates both problems. Your friend calls a US number at the domestic rate. That call forwards to your UK mobile. You receive the call in the UK at a fraction of the international rate.

InmateAid's discount phone service was built specifically around this solution. We provide a local US number tied to your friend's facility, your friend adds it to their approved call list, and calls forward directly to you in the UK. The per minute rate can be as low as $0.06 compared to $1.00 or more for direct international calling.

Pay As You Go Compatibility

A forwarded call arriving on your UK mobile works the same way as any incoming call regardless of whether your plan is pay as you go or contract. The forwarding happens before the call reaches your phone. Your UK carrier simply receives an incoming call.

Sending Letters From the UK

International postage from the UK to a US correctional facility is expensive and slow. InmateAid's letter service handles the entire process from our US address. You compose your letter online, we print and mail it domestically within the US, and it arrives at the facility without any international postage costs. For the price of one international letter you can send multiple letters through InmateAid.

Visit inmateaid.com to set up the discount phone number and letter service. Both can be arranged from the UK entirely online.

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Accepted Answer Date Created: September 02,2014
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.