How Do I Know if an Unexpected Letter Was Received?

There is no return receipt or delivery confirmation for mail sent through InmateAid. Once a letter clears the facility's mail room and reaches the inmate, the only way you will know it arrived is if they reach out to you directly.

This is true of all prison mail, not just letters sent through our platform. Facilities do not notify senders when mail is delivered, and there is no tracking system that follows a letter past the point of mailing.

What InmateAid does offer is a backstop if something goes wrong. If a letter comes back undeliverable, we investigate the reason, let you know what we found, and give you the option to resend with corrected information or receive a refund. Our delivery success rate is high, and most letters reach their destination without any issue.

If you are sending mail to someone who is not expecting it and you want to confirm they received it, the most reliable path is simply to include your contact information in the letter itself so they have a way to respond.