Reviewed on: April 28,2026
Send Inmate Mail

How Do I Send a Postcard and Set Up Calls With InmateAid?

I am new to InmateAid and want to surprise a friend in prison. How do I send a postcard or photo and how do I set up phone calls?

Sending a postcard or photo through InmateAid is straightforward.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer September 08,2018 · Send Inmate Mail
1

Sending a postcard or photo through InmateAid is straightforward. Create an account, add your friend as an inmate by entering their name, inmate ID, and facility, and then go to the Letters or Postcards section to upload a photo or write a message. InmateAid handles the printing and mailing from their office in South Florida. The postcard typically reaches the facility within a day or two through the US Postal Service. After that, it goes through the facility mailroom where staff open and inspect it before handing it out at mail call. That mailroom process varies from one facility to the next, so the total time from sending to him holding it in his hands is usually somewhere between 3 and 7 days.

On the phone calls, the setup depends on which phone carrier the facility uses. Every prison and jail has a contracted phone provider, and the cost and process for reducing call costs varies significantly based on that carrier. InmateAid can give you an honest estimate of whether they can save you money on calls and by how much, but they need to know the specific facility to do that. Let them know where your friend is incarcerated and they will look into the details for you.

Starting with a postcard is a great first step. It is a simple way to let someone know they are being thought of.

Accepted Answer Date Created: September 08,2018
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.