Reviewed on: April 07,2026
General Prison Questions-Terminology

How long before inmates can call after arrival

My fiance has been in lino lakes for 2 1/2 days and I haven't heard from him! How long does it take to get settled in? Will he receive a free phone call?

Offenders/residents must participate in an orientation upon admission to any department facility.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer November 17,2014 · General Prison Questions-Terminology
1

Offenders/residents must participate in an orientation upon admission to any department facility. The department holds offenders/residents accountable for the information presented in orientation. The department must provide orientation to newly-committed offenders/residents within the first 28 days of admission. The department provides a supplemental orientation within the first 28 days of admission to adult offenders transferred from another department facility and adult offenders readmitted to a facility as a release violator without a new felony conviction. Adult offenders readmitted to a facility within a one-year period are not required to receive orientation. Orientation activities must be conducted with all resident admissions regardless of admission type or length of time since last placement in a correctional facility. Within 24 hours of arrival at the facility, offenders/residents must receive written information regarding visiting, including at a minimum: 1. Facility address/phone number, directions to the facility and information about local transportation; 2. Days and hours of visitation; 3. Approved dress code and identification requirements for visitors; 4. Items authorized in visitation room; 5. Special rules for children; 6. Authorized items that visitors may bring to give to the offender/resident; and 7. Special visits.There are NO free phone calls. You will have to set up  a pre-paid account with the carrier at the prison. If you are long distance from the facility, the calls are $5-15 each. InmateAid has a Discount Service that will get you a local telephone number marked to the rate center of the prison. The cost of the calls will drop to about $1.65 each. You may contact us at Aid@inmateAID.com for further details.

Accepted Answer Date Created: November 17,2014
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.