How long letters take and inmate call limits

Letter delivery time:
When you send a letter through InmateAid, it is typically printed and mailed quickly. Most letters arrive at the facility within 1 to 3 business days.

After that, the timeline depends on the facility:

• Mail is opened and inspected for contraband
• It is then delivered at mail call
• This can add a few extra days depending on staff workload and procedures

So overall, most inmates receive letters within a few days to about a week.

Phone call limits:
There is no single rule for all facilities. Call time depends on where your inmate is housed:

• Some facilities limit inmates to a set number of minutes per month (for example, around 300 minutes)
• Others may allow more access if phones are available and the inmate has funds
• Calls are usually limited in length per call (often 15 to 30 minutes)

The exact policy varies by jail or prison, so if you share the facility name, we can give you the specific rules for that location.

In general, as long as your inmate has money on their phone account and access to a phone, they can call within the limits set by that facility.