How to Set Up Video Visits With an Inmate

Video visitation works differently depending on the facility. Not all prisons and jails offer it and those that do typically use a contracted service provider such as Securus, GTL, or JPay.

Here is how to get started.

First confirm whether your loved one's facility offers video visits at all. Check the facility's official website or call them directly. InmateAid's facility directory has contact information for over 2,500 facilities nationwide if you need help finding the right number.

If video visits are available, you will need to create an account with whatever service provider the facility uses. Think of it as setting up a video call platform similar to Zoom but designed specifically for correctional facilities. The process typically involves creating an account, verifying your identity, and scheduling a visit in advance through the platform.

There is usually a cost per session which varies by facility and provider. Sessions are time limited and monitored.

Once your account is approved and a visit is scheduled, your inmate will be notified by the facility and brought to a designated video terminal at the scheduled time.

If you are unsure which provider your facility uses, calling the facility directly and asking for the visitation department is the fastest way to get started.