You have to notify the inmate of the new numbe to use. Email us a request for a coupon code, you can use our Postcard or Letter Service to send the number to them.
https://www.inmateaid.com/ask-the-inmate/how-will-an-inmate-know-when-a-discount-phone-plan-is-added-for-them-to-use#answer
Accepted Answer Date Created: July 15,2018