I Received My InmateAid Discount Phone Number. Can My Inmate Call Me on It Now?

Receiving your new InmateAid discount phone number means your account is set up and ready. That is great news. However there is one more step before your inmate can actually call you on it.

Your inmate needs to add the new number to their approved call list at the facility before any calls can go through. Until that number is approved by the facility it will not connect even if your inmate tries to dial it.

Here is how to make that happen.

Let your inmate know the new number as soon as possible. You can do this during an existing call on their current number, through a letter, or during a visit. Give them the complete number including area code.

Once they have the number they need to submit it to their case manager or enter it through the facility's phone kiosk depending on how that facility handles approved call list requests. The approval process typically takes anywhere from 24 hours to two weeks depending on the facility.

Once the number is approved and active on their list your inmate can call it directly and you will receive the call at whatever phone you have associated with that number. From that point forward every call they make to your new number will be billed at the lower local rate rather than the standard long distance rate.

If you have any trouble getting set up or your inmate is having difficulty adding the number contact InmateAid at aid@inmateaid.com and we will help you work through it.