The member has the responsibility to get the new local number to the inmate. If you would like a coupon for the letter service, please let us know and we will pay for it so that you can notify your inmate of the change.
https://www.inmateaid.com/ask-the-inmate/ive-set-up-a-phone-account-it-asked-the-inmates-name-does-that-mean-he-will-be-notified#answer
Accepted Answer Date Created: May 02,2014