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Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA.

Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Subject: Send inmate mail

The pictures are 4"x 6" which is a standard size that is allowed in all the prisons and jails. 

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Subject: Sentence reduction

Signing for your time does not mean the number is locked in forever. There are legitimate paths to reduction even after a plea has been entered and a sentence imposed, though the options vary depending on whether your loved one is in the federal or state system. In the federal system, the most accessible program is RDAP, the Residential Drug Abuse Program. If an inmate has a documented history of substance abuse and qualifies for the program, successful completion

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Subject: Inmate search

This is a common and frustrating experience that has several straightforward explanations worth working through before assuming something is wrong. The most frequent reason a search comes up empty despite knowing someone is incarcerated is a timing issue. When an inmate is newly arrived at a facility their information has not yet been entered or updated in the public facing database. Depending on the system and how current the database is, there can be a lag of several days

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Subject: Family services

yes. if you need help, send us the inmate's name and DOB and we will get the number for you

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Subject: Prison food

Yes, inmates are legally entitled to three meals a day and every facility operating within the law is required to provide them. That is the standard across federal prisons, state facilities, and county jails. It is not a privilege, it is a constitutional baseline rooted in the Eighth Amendment's prohibition against cruel and unusual punishment. What those three meals actually look like is a different conversation entirely. Prison food is functional, not enjoyable. Meals are designed to meet

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Subject: Visitation

There is a resident or visiting chaplain at every detention facility. You may call the main number and request to speak to the chaplain. They are usually very good at giving time to concerned family and friends. Normal visitation will usually cover a pastor's visit. The only time it is considered a "special visit" is if there was some sort of family emergency and the pastor would need to deliver news to the inmate in person. That may be arranged

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Subject: Prison food

Usually the meal times are 6am-7:30am for breakfast; 11:00am-12:30 for lunch and 4:30 - 6:00 for dinner

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Subject: General prison questions-terminology

You may do so with InmateAid. All of the correspondence coming from you through us has the InmateAid return address and not the sender's. If the inmate wants to write you back, they may do so through us as well. We receive and post their letter to your account and notify you via email of it's arrival.

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Subject: Sentencing questions

If it is not posted online, the best way to get the exact release date is to call the inmate's counselor, case manager or unit team secretary

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Subject: Inmate phone calls

The inmate has to either use a phone card purchased through the commissary, or you will have to set up a pre-paid account with IC Solutions. The cost of a local call is less expensive than the cost of a long distance call. The price difference is why people use InmateAid. 

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