When letters or photos show a pending status for longer than usual, it is understandably concerning, particularly when you are relying on that communication to reach someone who is counting on hearing from you. In most cases, however, a prolonged pending status is a display issue on the account side rather than an indication that the letters have not been sent. InmateAid processes letters and photos through an automated API connection with its fulfillment partner. Once an order is submitted and...

Yes, InmateAid works at FCI Florence and at federal facilities across the country. The service was actually created with federal inmates in mind, which is where it started before expanding to cover state and county facilities as well. For federal inmates specifically, the savings tend to be meaningful. The Bureau of Prisons phone system charges rates that add up quickly over the course of a month, particularly for families who talk regularly. InmateAid's discount phone service typically saves families about $45...

The most likely issue is that your husband is dialing your original number instead of the new InmateAid number. That is the most common reason the service appears not to work after setup. InmateAid does not replace Securus, which is the carrier Starr County Jail uses. What InmateAid does is provide a different number for your husband to dial, one that routes calls through Securus at a lower rate than your regular in-state number generates. The call still goes through Securus...

Nevada Southern Detention Center is a CCA facility which means it is privately run. I've been in a CCA prison in Tennessee which could not have been more strict. The CCA staff follows the rules to the letter. In my opinion, when the guards stick to the rules (on the strict side) there are a lot less problems. The inmates take the position that it's not worth going to the SHU because there are no second chances to avoid punishment....