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Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA.

Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Subject: Relationship issues

This is not going to be easy on either of you. He is thinking you are seeing other people because he can't see what you are doing. The mind plays tricks and you feel desperate. Connecting, communicating, visiting, talking on the phone, writing... it's all you can do. Do as much as you can and hope for the best. You might do everything right, never run around and he still might not come around. Good luck!

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Subject: Visitation

The holidays inside a correctional facility are not what most families picture, but they are handled with more consideration than people often expect, and visitation rules typically expand rather than tighten during that period. On gifts, the direct answer is no. You cannot bring wrapped presents, packages, or items intended for your son into the visiting room. That policy applies year-round and the holidays do not create an exception. Anything coming in as a gift has to go through

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Subject: Visitation

The following items are not be allowed in visitation:             A. Halter or midriff tops             B. Leggings, jeggings, or other thin spandex/tight or revealing clothing             C. Swim tops or swimsuits             D. See-through or revealing clothing such as low cut blouses             E. Spaghetti straps or thin straps/shirts that allow bra straps to show      

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Subject: Inmate phone calls

Depends on where your inmate is. Federal, the approval is instant. State prisons require a little more time. County there is no approval list, the inmate just dials out if they have money on their books.

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Subject: Relationship issues

Inmates in a halfway house are permitted to leave for work, treatment meetings, church and short trips to the store. Obviously, if they are out getting employment, they are going to run into people on the street, women, too.

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Subject: Family services

We have no control if the mail is slower than normal, that is clearly out of our control. What you are asking for is not within the abilities of the business. We mail thousands of letters and postcards per day. Sending someone to the post office to get tracking on your letters would require too much time - for what we'd have to charge, not sure it's going to be worth it.

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Subject: Inmate phone calls

Unfortunately no, the inmate must have money on their books for them to make an outbound call to you.

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Subject: Visitation

Picture tickets are bought through the commissary at $1.00 per picture. These are for visiting room photos of the inmate with their loved ones.

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Subject: Send inmate money

Try MoneyGram. They are the oldest and most trusted of all the money transfer companies. You'll have to go their site and scroll through the selections. If you run into any issues, email us and we'll help you with step-by-step instructional screenshots.

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Subject: Inmateaid website questions

Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.

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