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Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA.

Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Subject: Sex offenders

The parole board for the state where your person is incarcerated is the authoritative source for this, and many state parole boards now publish their guidelines online in downloadable form. Start by searching the state's parole board website directly. Look for sections labeled something like conditions of supervision, sex offender supervision guidelines, or special conditions of parole. What you will find there outlines the standard conditions that apply to sex offenders on supervised release, which typically go well beyond

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Subject: Send inmate mail

It depends on the facility and who is processing the mail that day, which is not the most satisfying answer but it is the honest one. Most facilities use the inmate ID number to match incoming mail to the correct person, particularly at larger institutions where multiple inmates may share similar names. Without that number, the mailroom has to rely solely on the full legal name to make the match. At smaller facilities with manageable populations, that works fine.

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Subject: Inmate phone calls

When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no

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Subject: Arrest record search

It's not the institution being civil, it's the population make-up. Neither have reports of unrest or violence that would give them a bad grade. The idea of being incarcerated for anyone that hasn't is frightening. The shows on TV edit their programs to show the worst and most shocking. Don't let your imagination get the best of you. Once they get settled and into a routine, get a feel for the other inmates, they tend to fit right into the

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Subject: Inmate phone calls

The fix depends on how the calls got blocked in the first place, and there are two separate places the block could be sitting. If you blocked the calls on your personal phone, through your carrier's call blocking feature, a third party app, or your phone's built-in blocking settings, you can unblock them directly on your end without involving the facility at all. Go into your phone settings or call blocking app, find the number associated with the facility's

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Subject: Inmate phone calls

No, inmates cannot receive incoming calls. You can only receive calls from the inmate. Depending on your telephone number, InmateAid might be able to substantially reduce that incoming call. Email us for an honest estimate.

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Subject: Inmateaid website questions

First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.

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Subject: Inmateaid website questions

Inmate profiles on InmateAid come from two sources working together. The first is users themselves. When someone signs up to send letters, photos, or use any of InmateAid's services, they create a profile for their inmate as part of the setup process. That user-generated information is the foundation of many profiles in the system. The second is a data service that InmateAid uses to pull daily updates on inmate designations from correctional systems across the country. That data

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Subject: Pending criminal charges

You have to call the Clerk of the Court where the charges were filed. This is public information, this is where attorneys go to get the facts of the indictment, nature of the charges, etc.

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Subject: Commissary

Inmates can buy longjohns-type shirts or sweatshirts at the commissary.

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