Sheridan Correctional Center in Illinois is one of the most specialized facilities in the state system. It operates as an adult male medium security prison dedicated almost entirely to substance abuse treatment, and it runs one of the largest such programs in the country. If your person is being designated there, the placement is intentional and reflects what the system has determined he needs. The core programming at Sheridan is built around therapeutic community models, which means inmates live and work...

Letters purchased before 5pm Eastern time go out the same day. If your order came in after that cutoff, it processes and ships the following business day. If your letter is showing as pending and you are past that window, it is worth logging into your account to check the status or reaching out to InmateAid's support team directly. Pending status that lingers beyond the expected processing window is something they can look into and resolve quickly. Once the letter leaves InmateAid's...

Our phone service is perfect for folks in your situation. All inmate calls to Puerto Rico are about $1.00/minute or $15.00 per each 15-minute call. We would get you a local state-side phone number that when called would ring to your PR number but only charge the $1.65 local charge per each 15-minute call. You still use the service at the prison or jail, but use the number we give you to arrange the account. There is a $13.00+ savings per call...

Calls from Puerto Rico to mainland US numbers run approximately $1.00 per minute. At that rate, $4 covers about four minutes of talk time. That is a very short conversation, especially if there is anything meaningful to discuss. Put more on the account. If the call limit at that facility is 15 minutes, the full conversation would cost around $15. For regular communication you want to have enough on the account to cover several calls before it runs dry. Loading $25...

There is no automated delivery confirmation on individual letters, and that is true of the postal system generally rather than anything specific to InmateAid. Once a letter enters the facility's mailroom, the staff processing and distributing mail does not send delivery receipts back to senders. The most reliable signal that your letter arrived is hearing from your inmate directly. When they receive your letter they will typically mention it on the next call or write back. That response is your confirmation. On...

Absolutely, and you are doing exactly the right thing. There are very few things a person on the outside can do that make a direct and immediate difference in an inmate's daily life. Consistent mail is one of them. A letter or postcard arriving in the mailroom is something physical your inmate can hold, read more than once, and keep. In an environment where personal property is minimal and days blur together, that connection to the outside world carries real weight. Magazines...