InmateAid Website questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
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Only the price of a stamp.
Read moreformer inmate, hired by InmateAid to answer these questions
Read moreThe questions are answered normally within a few hours - you are notified via email, the response is also in your Account Dashboard. When a question is not answered immediately, it means that there are several similar questions already answered. If it is a question about a specific inmate we do not answer those. We are answering the ones that we haven't answered before and that will help other people who might be running into the same issue. There are over 5,000
Read moreInmateAid works with every correctional facility in the United States including Tallahassee CRC, and your boyfriend does not need to do anything in advance to receive what you send. Here is exactly how it works. When you write a letter through InmateAid, it is not delivered as an email to your boyfriend. The letter gets printed on paper by InmateAid's processing facility and mailed through the US Postal Service to the prison just like any other piece of physical
Read morean ex-inmate is answering these questions. this is not a direct line to any current inmate.
Read moreYes, as do all of the federal facilities. For instance, if you are not a local call from Edgefield, we can get you a local phone line that will forward to your current number and drop the 15-minute call to only $0.90.
Read moreThe inmate uses the InmateAid postal address to send their correspondence. We scan their letters to you into your Account Dashboard. You are sent an email notification with a link to retrieve the letter. There is a charge of $1.59 to the recipient to unlock the letter.
Read moreevery day various elements are updated.
Read moreThe process is simple and costs your inmate nothing on their end. Every letter and postcard sent through InmateAid includes InmateAid's Florida address as the return address on the envelope. When your inmate wants to write back, they simply address their reply to that Florida address and mail it out through the facility's regular outgoing mail using a postage stamp. That stamp is the only thing it costs them, and indigent inmates who have no money on their books
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