InmateAid Website questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
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Read moreyes, it works for every jail and prison in the US
Read moreYes, and we have a great service called Letters from Inmates that allow the inmate to use the InmateAid address to receive your mail without giving out your physical address. There is a section located on your Account Dashboard where incoming inmate mail is placed for your review.
Read more"Ex-inmates" answer these questions - we are released and have a great job working for InmateAid. of course it is legitimate, there are over one million people on this site every month - saving money on inmate calls, and communicating in the only ways possible (postcards, letters, photos, greeting cards).
Read moreUsually within a few hours. You will receive an email and you can find the answers in your Account Dashboard as well
Read moreThe inmate can reply at no cost to them except for the cost of the stamp
Read moreNot unless they have an illegally hidden smartphone inside. The site is not in communication with the inmates.
Read moreClick on this link: https://www.inmateaid.com/members/inmates/new to create an InmateAid Inmate Profile
Read moreWe will resend it to the new location for you at no charge.
Read moreYes, and the process is built directly into your InmateAid account. When you send a letter through InmateAid, the return address on the envelope is InmateAid's Florida address. Your inmate writes their reply on paper, addresses it to that Florida address, and mails it out through the facility's regular outgoing mail with a postage stamp. InmateAid receives the letter, scans it, and places it in your account under a section called Inmate Response Letters in your Account Dashboard.
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