InmateAid Website questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.
Read moreThe letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.
Read moreWe sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as well
Read moreFirst, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.
Read moreInmate profiles on InmateAid come from two sources working together. The first is users themselves. When someone signs up to send letters, photos, or use any of InmateAid's services, they create a profile for their inmate as part of the setup process. That user-generated information is the foundation of many profiles in the system. The second is a data service that InmateAid uses to pull daily updates on inmate designations from correctional systems across the country. That data
Read moreThe new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.
Read moreInmateAid is for all 50 states, federal, state, county and ICE
Read moreSome of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..
Read moreFor frequent members of the site, the wallet provides insider deals for all of the products and services on the site. Using wallet funds allows you to get more for your money - power phone callers, daily or weekly writers and much more.
Read moreIn most cases the letter will find its way to your friend regardless of whether it went to the main site or the annex. Correctional facilities that operate multiple sites on the same campus or within the same system typically have mail forwarding procedures in place for exactly this situation. Staff at the receiving mailroom generally know where to redirect mail when an inmate is housed at an adjacent or connected site. TCIX, the Turney Center Industrial Complex in
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