InmateAid Website questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
You can get a prepaid visa card at any drug store or target, walmart or grocery. Any of those cards will work with our services
Read moreInmateAid sends the letters to the inmate with our return address in Florida. The inmate does not see anything about you other than the name you register with. If you write other information in the letter you send, that is your business to share with whomever you choose. Once the inmate writes you back though our Letters from Inmates service, the letter is received here and scanned intop your account. You will receive an email that it is there for
Read moreThe people answering on here are not in prison now. We used to be incarcerated, we work for InmateAid who employs us to answer these questions the best way we know how, unedited, from our experiences and some from what you see others go through. We get thousands and thousands of requests... there are a great majority that are the same. We can't answer them all, so if yours is the same question that is already posted already on the site,
Read moreemail us the change at aid@inmateaid.com and we will update it for you
Read moreYes, absolutely.
Read moreYou may add just about any picture you have on your smartphone or computer. The upload function is simple and easy to use as any uploading feature you've used anywhere else. There are a maximum amount of four you can add per postcard. Or, you may select from hundreds of greeting cards and feel-good cards that provide an uplifting message, too.
Read moreLog onto your Account Dashboard. Under services, there are several selections. Click on Letters to Inmates. To access letters you have written and sent and kept in draft are available there for your review. You may download them into a pdf file with a click, too.
Read moreof course. why would you think the services offered wouldn't be helpful. most people dont know how to navigate through the various ways around the prison/jail "thing". most would have to seek out how to help an inmate in need. we can't make it better, just easier and super-convenient. you can get a coupon for almost anything on here to try if for free or a deep discount in some cases. if you have smomething specific you are concerned about,
Read moreInmateAid costs your inmate nothing. The service is entirely free on their end and always has been. The only thing your inmate needs to write back is a postage stamp and something to write on, both of which are available through the facility's commissary or provided to indigent inmates by the institution. They write their reply on paper, address it to InmateAid's Florida address printed on the envelope you sent them, and mail it out through the facility's regular
Read moreThe InmateAid Wallet allows members to participate in special offers where the Wallet balance will have more purchasing power than if you didnt have the Wallet. Look for valuable details coming soon in your email or text message.
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