Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Offender phone calls

You can send a letter or a postcard to give them the information.

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Subject: Offender phone calls

Yes, absolutely!

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Subject: Offender phone calls

usually about a week. there is an orientation that they must complete before the phones are open to them

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Subject: Offender phone calls

Not really, the phones are open from 6:30 am to 9:30 pm with a couple of hours blocked off in the middle of the day when the inmates are supposed to be at their work assignment

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Subject: Offender phone calls

...figure about a week

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Subject: Offender phone calls

Call the halfway house and ask to speak with a counselor. They can best advise you on the ways that communication with your inmate is permissible

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Subject: Offender phone calls

the only way is to write them a letter... tell them how you feel, remind them of your telephone number and see "if you can help by paying for the phone time".

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Subject: Offender phone calls

Yes, absolutely! Simply email us at aid@inmateaid.com to request a "change of inmate facility" and provide us with the details and we are happy to transfer the minutes

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Subject: Offender phone calls

You might have pushed a number on the keypad that causes the line to be blocked from the inmate. Try calling the counselor on duty and request your line be unblocked, it's a manual override a the prison

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Subject: Offender phone calls

It works the same way for both. The phone carrier at the prison charges different rates for different phone numbers. We have an algorithm that takes into consideration the rates from the carrier's rate calculator against the phone number of the user to determine if we can save you money with a different phone number (which conveniently forwards to any cell phone) connecting you to your inmate at the lowest published rate.

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