Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.
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You can send a letter or a postcard to give them the information.
Read moreYes, absolutely!
Read moreusually about a week. there is an orientation that they must complete before the phones are open to them
Read moreNot really, the phones are open from 6:30 am to 9:30 pm with a couple of hours blocked off in the middle of the day when the inmates are supposed to be at their work assignment
Read more...figure about a week
Read moreCall the halfway house and ask to speak with a counselor. They can best advise you on the ways that communication with your inmate is permissible
Read morethe only way is to write them a letter... tell them how you feel, remind them of your telephone number and see "if you can help by paying for the phone time".
Read moreYes, absolutely! Simply email us at aid@inmateaid.com to request a "change of inmate facility" and provide us with the details and we are happy to transfer the minutes
Read moreYou might have pushed a number on the keypad that causes the line to be blocked from the inmate. Try calling the counselor on duty and request your line be unblocked, it's a manual override a the prison
Read moreIt works the same way for both. The phone carrier at the prison charges different rates for different phone numbers. We have an algorithm that takes into consideration the rates from the carrier's rate calculator against the phone number of the user to determine if we can save you money with a different phone number (which conveniently forwards to any cell phone) connecting you to your inmate at the lowest published rate.
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