If they write you through our mailing address, we accept the letter on your behalf. We scan it into your account and email you to let you knowthat you have a "Letter from Inmate". There is a small fee ($1.49) for the retrieval of the letter.

Some do, like federal has a system called CorrLinks which is a closed system which allows you to email an inmate on a two-hour delay. More and more state prison systems are getting similar services.

All correspondence sent to the inmates has the InmateAid corporate address on it. We do not share your information whatsoever. Inmates do write back to our members via the Letters from Inmates service. The letters are received here and we scan them into your My Account area and then notify you by email that you have inmate mail. The cost to retrieve the letter is $1.49. If you include your address in the letter then the inmate would probably correspond

It is our experience that they read the entire letter. That is what the mail room staff is expected to do. We know that there are a percentage that don't fully follow protocol and scan the letters. But, we advise folks that when they communicate with their inmate, do so mindful that every word you say could come back - so be careful. 

They go out the same day, unless purchased after 5pm EST. 

Your inmate can write you anytime they want. Even if they do not have any money to buy stamps, there is a program for inmates that have no money on their book, they can ask their counselor and the stamps and writing materials will be provided.

The letters are sent via US Mail. The staff that receives and hands out the mail does not offer a verification. You will know they received it because they will tell you - if gets sent back we will investigate and let you know why it didn't. In those cases, we fix the problem and resend it for you at no charge. The service is very reliable, we've been successfully doing this for many years

There are precious few things a loved one can actually do for an inmate to make their stay more bearable. Keeping in contact with them, sharing holiday photos and sending things that help them pass the time like magazines and books are a hugely beneficial - especially during the holidays. InmateAid has all the services that you'd need to keep organized and connected until they come home. We applaud your efforts! 

Yes, the inmates may write you through our Letters from Inmates service. We are essentially being your postal address, the inmates writes back to you with our address, we scan it into your account and you can access it through your My Account portal. Inmates have no Internet access. People like the privacy this affords, some do not want their own address used. We estimate it takes 2-3 business days for the mail to reach the facility. Once there, the staff

They can reply to you through us. Our return address is on the postcard. If they do, we will let you know there is a letter from your inmate in your account.