Due to the Coronavirus, our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Website function questions

Did you set up the profile or just found it on the site? The members create the profiles to keep connected. If the information is incorrect, let us know and we will fix it immediately.

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Subject: Website function questions

depends on the volume of questions. there are hundreds of the same question asked again and again. we usually do not get to them immediately. try and ask a question that is specific so that it gets answered quickly

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Subject: Website function questions

Our members create their own inmate profile and use whichever service meets their needs. We do not monitor, verify or update the profiles unless requested to do so. We are always happy to help when asked. The inmate profiles may be removed by the member that created them. If your inmate gets released and their profile is affecting them we will remove it upon a verified request to do so by that person. Please let us know if you need

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Subject: Website function questions

You can always find your Discount Telephone number in your My Account area. This is where all your dealings with the website are conducted and saved

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Subject: Website function questions

The inmate profiles are created by the members of the site. We do not monitor, verify or update the profiles unless requested by the member.

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Subject: Website function questions

Inmates are not allowed access to the internet, this chat idea sounds good but it's not available anywhere.

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Subject: Website function questions

too legit to quit... over one million visitors a month sending hundreds of thousands of letters over the years - email us at aid@inmateaid.com and request a free coupon for ANY of the services, happy to prove we are worth your trust

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Subject: Website function questions

If you cannot find your inmate in our database, you can create one yourself. If you are having issues finding where they are or what their inmate ID number is, email us at aid@inmateaid.com. We will try and find them for you - but your message has to be specific for us to help.

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Subject: Website function questions

You will be notified by email that your inmate has sent a letter

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Subject: Website function questions

Yes absolutely!

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