Website function questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
email us the change at aid@inmateaid.com and we will update it for you
Read moreYes, absolutely.
Read moreYou may add just about any picture you have on your smartphone or computer. The upload function is simple and easy to use as any uploading feature you've used anywhere else. There are a maximum amount of four you can add per postcard. Or, you may select from hundreds of greeting cards and feel-good cards that provide an uplifting message, too.
Read moreLog onto your Account Dashboard. Under services, there are several selections. Click on Letters to Inmates. To access letters you have written and sent and kept in draft are available there for your review. You may download them into a pdf file with a click, too.
Read moreof course. why would you think the services offered wouldn't be helpful. most people dont know how to navigate through the various ways around the prison/jail "thing". most would have to seek out how to help an inmate in need. we can't make it better, just easier and super-convenient. you can get a coupon for almost anything on here to try if for free or a deep discount in some cases. if you have smomething specific you are concerned about,
Read moreThey do have to come up with the stamp for the letter to be mailed. Once it arrives here, we scan it and place it in your account under Letters from Inmates. There is no cost to the inmate through InmateAid whatsoever.
Read moreThe InmateAid Wallet allows members to participate in special offers where the Wallet balance will have more purchasing power than if you didnt have the Wallet. Look for valuable details coming soon in your email or text message.
Read more"Letters from Inmates"... if you have mail from an inmate, we scan it and send you an email with a link to the letter. If you cannot find the email , log on to oyur account and go the the My Account dashboard and the link Letters from Inmates is where you will find them.
Read moreFor most facilities, as many as you can stuff in there. There are some facilities with a 10 photo limit, but it is rare. Check with the facility page on InmateAid, if there are restrictions, we post them in "extra information"
Read moreYes. Letters from Inmates is a service that our members enjoy becasue there is an ability to keep your own address private. We charge $1.49 for the service and is used by thousands everyday.
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