Due to the Coronavirus, our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Website function questions

Only the price of a stamp.

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Subject: Website function questions

former inmate, hired by InmateAid to answer these questions

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Subject: Website function questions

The questions are answered normally within a few hours - you are notified via email, the response is also in your Account Dashboard. When a question is not answered immediately, it means that there are several similar questions already answered. If it is a question about a specific inmate we do not answer those. We are answering the ones that we haven't answered before and that will help other people who might be running into the same issue. There are over 5,000

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Subject: Website function questions

InmateAid works with EVERY penal facility in the United States. The mail is printed and sent via US Mail and is handed to the inmate at "mail call". We have been successfully serving over one million people a month now, and in business since 2012. 

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Subject: Website function questions

an ex-inmate is answering these questions. this is not a direct line to any current inmate.

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Subject: Website function questions

Yes, absolutely 

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Subject: Website function questions

The inmate uses the InmateAid postal address to send their correspondence. We scan their letters to you into your Account Dashboard. You are sent an email notification with a link to retrieve the letter. There is a charge of $1.59 to the recipient to unlock the letter.

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Subject: Website function questions

every day various elements are updated.

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Subject: Website function questions

It is free for the inmates, but there is a nominal fee to retrieve their correspondence on your end

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Subject: Website function questions

we answer the questions every day. sometimes the question is redundant to others that have been already answered in this forum. use the search feature to see if that is the case for a question you might have asked.

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