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there is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.Read more
Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.Read more
The letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.Read more
We sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as wellRead more
First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.Read more
We have Users create profiles. We have a service that provides updates for daily inmate designations - and all of the data is co-mingled. For instance, I was booked into a county jail for 8 days (profile showed me at Pulaski Co), then I was transferred to a CoreCivic facility for 89 days (second profile showed me at West Tennessee Detention Facility), then I was transferred to FTC-Oklahoma City and finally to FCI-Miami. So, essentially I had four profiles withRead more
The new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.Read more
InmateAid is for all 50 states, federal, state, county and ICERead more
Some of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..Read more
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