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Subject: Website function questions

Answers are sometimes redundant or duplicates of what we have previously answered. All of your questions have been answered - and there are several similar answers posted on the site from months and years past.

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Subject: Website function questions

Go you your Account Dashboard >> Resources >> Questions and Answers

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Subject: Website function questions

We do not notify the followers of an inmate's release or any sentencing information. You can go to the countyoffices.com and find the clerk of the court for that information.

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Subject: Website function questions

You can get a new number at no charge, you don't even need a good reason. Mistakes are often made, we have no problem replacing numbers for you. Email your request to aid@inmateaid.com and let customer service know what you need.

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Subject: Website function questions

There is a cancel button on your Account Dashboard. Click the link and the cancellation is immediate and automatic. 

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Subject: Website function questions

Yes, InmateAid has all of the county jails in the United States separated by state. Once you find the county jail where your loved one is being held, follow the links for the phone service, the letter service, the magazine service, and others. If there is something you are looking for and don't see it, email us at aid@inmateaid.com for more help.

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Subject: Website function questions

It is sent immediately after your order. It normally takes 1-3 days to reach the facility mail room. It is sorted and examined for contraband. Once they've approved it, it is handed out at mail call. This is standard at every facility across the US.

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Subject: Website function questions

there is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.

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Subject: Website function questions

Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.

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Subject: Website function questions

The letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.

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