InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Subject: Website function questions
Yes, InmateAid's services work with every facility in the US. The savings and viability are different at every level, you can email us your information if you would like a more detailed explanation as it pertains to your situation.
Subject: Website function questions
They are addressed with the Sender's name and InmateAid's address in Florida.
Subject: Website function questions
No, inmates do not have access to the Internet. On the website, no one is able to see who is following whom - only the information is your own My Account area.
Subject: Website function questions
InmateAid was created for the online user, NOT the inmates as they are not supposed to have access to the Internet. We know that smartphone use is rampant in the prison systems so we say "not supposed to". All of the ways that a loved one on the outside can make an inmate's sentence easier to ride out is on InmateAid. You can send money, write your inmate a real letter, add some photos (these are printed out on high gloss 4...
Read moreSubject: Website function questions
InmateAid profiles are created by the members of the site. We do not monitor, verify or update the profiles unless requested to do so... In this case, maybe the release date was entered incorrectly if you think he is still inside. If you need assistance, pleas edo not hesitate to ask.
Subject: Website function questions
Yes, InmateAid works with every county jail, state and federal prison
Subject: Website function questions
Inmates do not have access to the internet, InmateAid is for the folks on the outside who want to correspond or otherwise support someone that is locked up. InmateAid has been around for many years, the inmates already know about the services and are thrilled to get things with the "InmateAid" logo on them. Please email us your request for a discount coupon to try ANY of the services we offer.
Subject: Website function questions
The inmate profiles are created by our members. We do not monitor, update or verify the information unless requested to do so. We have made the requested changes to your inmate's location reflected in the screenshot below.
To communicate, you can write letters or send photos - you will have to go to your My Account area and click on the Inmate Page and then click "Letters". You will be able to communicate to them through there. InmateAid syncs up the information on...
Read moreSubject: Website function questions
yes, of course you can send a single postcard. there are no required purchases on InmateAid... just what you need
Subject: Website function questions
InmateAid has been around helping folks for many years. We would NEVER charge your card for anything without your permission. In fact, your credit card information only goes to the bank processing company - NO FINANCIAL RECORDS are stored on InmateAid servers.
