You can get a new number at no charge, you don't even need a good reason. Mistakes are often made, we have no problem replacing numbers for you. Email your request to aid@inmateaid.com and let customer service know what you need.

There is a cancel button on your Account Dashboard. Click the link and the cancellation is immediate and automatic. 

Yes, InmateAid has all of the county jails in the United States separated by state. Once you find the county jail where your loved one is being held, follow the links for the phone service, the letter service, the magazine service, and others. If there is something you are looking for and don't see it, email us at aid@inmateaid.com for more help.

It is sent immediately after your order. It normally takes 1-3 days to reach the facility mail room. It is sorted and examined for contraband. Once they've approved it, it is handed out at mail call. This is standard at every facility across the US.

there is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.

Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.

The letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.

We sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as well

First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.

We have Users create profiles. We have a service that provides updates for daily inmate designations - and all of the data is co-mingled. For instance, I was booked into a county jail for 8 days (profile showed me at Pulaski Co), then I was transferred to a CoreCivic facility for 89 days (second profile showed me at West Tennessee Detention Facility), then I was transferred to FTC-Oklahoma City and finally to FCI-Miami. So, essentially I had four profiles with