What Does Pending Mean for a Discount Phone Number?

Pending means your phone line has been ordered and is in the queue waiting to be assigned. It is not active yet, but it is being processed.

Under normal circumstances, you can expect to receive an email confirmation with your new number within one to two hours of placing your order. If there was a holiday the day before, processing may run a bit longer than usual due to backlogged orders. It will clear, just not on the standard timeline.

You do not need to place a new order or contact anyone unless the delay stretches well beyond a few hours with no update. If that happens, reach out to InmateAid directly and we will check the status and get it resolved for you.