What if my inmate transfers to another facility?

If your inmate is moved to a different prison, you do not lose the phone service you already paid for.

All you need to do is contact InmateAid with the new facility information. Once they have the updated location, they will assign you a new local number that matches the rate center for that facility. This is what keeps the calls at the lower local rate.

There is no additional charge to switch the number when your inmate transfers. The update is usually done quickly, often within a short time after you submit the request.

Keep in mind:

• Your inmate will need to add the new number to their approved call list
• You may need to register the new number with the prison phone provider if required
• Calls will not work correctly until the new number is active and approved

Transfers happen often, so the service is designed to adjust with them. Just make sure to update the facility as soon as you know where they are so there is no interruption in communication.