Every offender is sent a copy of his or her Master Prison Record document reflecting the calculation of their sentence when the calculation is complete.  If there are questions about time computation, offenders housed in state facilities should write the Records Office at his/her assigned facility.  For offenders housed in local facilities, he/she is advised they may submit his/her questions in writing following the Administrative Remedy Process.  While offenders often ask family members or friends to contact the Office of Adult Services on their behalf about time computation questions, the offender should be encouraged to follow appropriate procedures to ensure that staff has the information and time needed to respond to his or her concerns.