the number we issued in the email notification that comes to your email address about one hour after purchase. make sure that the forward-to number is the correct one.
https://www.inmateaid.com/ask-the-inmate/when-i-pay-inmateaid-for-phone-service-what-number-does-the-inmate-dial-to-use-this-account#answer
Accepted Answer Date Created: October 30,2016