The InmateAID inmate profiles are set up by the member/users of the website. We do not monitor, verify or update the profiles unless requested by the member/user. There are various ways to search for your inmate to make certain that the profile you create is accurate so the services from this site will sync up properly. If you email us the name, DOB, and the state that your inmate is in - we will set it up for you.
https://www.inmateaid.com/ask-the-inmate/why-is-it-when-i-search-my-inmate-he-doesn-t-come-out#answer
Accepted Answer Date Created: January 11,2016