Gwinnett County Comprehensive Correctional Complex

Frequently Asked Questions

Gwinnett County Comprehensive Correctional Complex – FAQs

1. What is a state prison?
     A state prison is a correctional facility operated by the Georgia Department of Corrections, housing individuals convicted of state crimes. Inmates typically serve sentences longer than one year. State prisons have different security levels and provide rehabilitation, education, and work programs.

2. How do state prisons differ from federal prisons?
     State prisons hold offenders convicted of crimes under state laws, while federal prisons house those convicted of federal offenses. State prisons are managed by state DOCs and vary in policies, security levels, and resources. Federal prisons, run by the Bureau of Prisons (BOP), often have more structured programs and uniform policies nationwide.

3. What are the different security levels in state prisons?
     State prisons are classified as minimum, medium, or maximum security, based on inmate risk assessments. Minimum-security facilities house non-violent offenders with lower risks. Medium-security prisons have higher security protocols and structured daily routines. Maximum-security prisons, or supermax facilities, house the most dangerous offenders with strict confinement measures.

4. How are inmates classified in state prisons?
     Classification is based on criminal history, sentence length, behavior, and medical or mental health needs. The DOC assesses inmates upon intake to determine their housing assignment, work eligibility, and rehabilitative program access. Inmates may be reclassified based on behavior or security concerns.

5. What types of programs are offered in state prisons?
     State prisons offer GED courses, vocational training, substance abuse counseling, mental health treatment, religious programs, and work release opportunities. Many prisons collaborate with colleges and trade schools to provide certificates in fields such as welding, plumbing, and computer technology.

6. Can inmates earn early release from state prisons?
     Some inmates qualify for parole, good behavior credits, or sentence reduction programs. State laws determine eligibility based on offense type, institutional behavior, and participation in rehabilitation programs. Some states offer compassionate release for elderly or terminally ill inmates.

7. How do state prisons handle medical care for inmates?
     Inmates receive basic medical, dental, and mental health care inside the facility. For specialized care, they may be transported to hospitals under security escort. State DOCs often contract with private healthcare providers such as Corizon Health, Wellpath, and Centurion Health.

8. Are state prison inmates allowed to work?
     Yes, inmates can work within the prison (kitchen, janitorial, maintenance) or in prison industries (manufacturing, farming, sewing, furniture-making). Some states allow inmates to participate in work-release programs, where they work outside the prison and return at night. Inmate workers may earn small wages (often $0.10 to $2.00 per hour) depending on the job.

9. What are the visitation rules for state prisons?
     Visitation varies by facility but generally requires pre-approval of visitors, background checks, dress codes, and scheduled visiting hours. Some prisons allow contact visits (where inmates and visitors can hug or hold hands), while others allow only non-contact visits (separated by glass). Video visitation services are provided by companies like GTL (ViaPath), Securus, and IC Solutions.

10. Can inmates receive mail and packages?
      Yes, inmates can receive letters, photos, and books, but all mail is screened for contraband. Some state prisons require mail to be sent through third-party processors, which convert letters into digital copies. Packages with clothing or hygiene items must often be ordered through approved vendors like Access Securepak, InmateCanteen, JailCanteen, iCareGifts, MyCarePack or Union Supply Group.

11. How do phone calls work in state prisons?
      Inmates can make outgoing calls to approved numbers through prison phone services, but cannot receive calls. Calls are typically monitored and recorded. Services like GTL (ViaPath), Securus, and IC Solutions provide prepaid accounts for families to deposit funds for calls. Some states offer tablet-based calls with limited messaging services.

12. What are the disciplinary rules in state prisons?
      Inmates must follow prison regulations regarding behavior, movement, and interactions with staff and other inmates. Infractions like fighting, possession of contraband, or rule violations can result in loss of privileges, solitary confinement, or additional time added to their sentence.

13. Do state prisons offer religious services?
      Yes, state prisons have chaplains and religious volunteers who provide services for various faiths. Many facilities offer Bible study groups, prayer meetings, and religious dietary accommodations for inmates who follow specific religious beliefs.

14. How does parole work in state prisons?
      Inmates eligible for parole must appear before a parole board, which reviews their behavior, program participation, and risk to society. If granted parole, inmates serve the remainder of their sentence under supervision in the community, following specific rules such as curfews and employment requirements.

15. Can inmates transfer between state prisons?
      Yes, inmates may be transferred for medical needs, security risks, disciplinary actions, or administrative reasons. Some may request transfers to be closer to family, but approvals depend on facility capacity and eligibility requirements.

16. What happens when an inmate finishes their sentence?
      Inmates released from state prison may receive reentry services, such as job training, housing assistance, and substance abuse counseling. Some states require certain inmates to remain under supervision (such as parole or probation) after release.

17. Are state prisons overcrowded?
      Many states struggle with overcrowding due to high incarceration rates. Solutions include alternative sentencing programs, early release initiatives, and building new facilities to accommodate growing populations.

18. How can family members send money to an inmate?
      Families can deposit funds into an inmate’s commissary account through services like JPay, ConnectNetwork, or  Access Corrections. Money is used for purchasing snacks, hygiene items, and phone calls. Some states have limits on how much an inmate can receive per month.

19. Do state prisons offer educational opportunities?
      Yes, many prisons provide GED classes, college courses, and vocational training programs. Some offer Pell Grants for inmates to take college-level courses. Popular vocational programs include auto repair, HVAC, and culinary arts.

20. Can inmates be placed in protective custody?
      Yes, inmates who are at risk of harm due to gang conflicts, former law enforcement ties, or other safety concerns can be placed in protective custody (PC). These inmates are housed separately from the general population, often with limited movement and privileges for their safety.