Hawaii runs a unified corrections system under the Hawaii Department of Corrections and Rehabilitation (DCR). There are no separately operated county jails. Every person in state custody - whether pretrial or sentenced - is held in a DCR facility. One vendor, one account platform, one set of rules covers all of them.
That vendor is GTL, now operating as ViaPath Technologies through the ConnectNetwork platform.
One important exception: a significant portion of Hawaii's sentenced male population is housed at Saguaro Correctional Center in Eloy, Arizona - a private prison operated by CoreCivic under contract with Hawaii DCR. GTL/ViaPath is also the phone vendor at Saguaro for Hawaii inmates.
Note on agency name: Prior to January 1, 2024, Hawaii corrections was managed by the Department of Public Safety (DPS). The agency was renamed the Department of Corrections and Rehabilitation (DCR) on that date. Older phone service pages on the DCR website still reference DPS; the information remains current.
Hawaii DCR uses "inmates" and "offenders" in its materials.
THE HAWAII DCR PHONE SYSTEM
Phone vendor: GTL (ViaPath Technologies) / ConnectNetwork
All inmate phone calls at Hawaii DCR facilities - local, inter-island, mainland, and international - are provided by Global Tel Link (GTL), effective February 1, 2018. GTL now operates as ViaPath Technologies through the ConnectNetwork platform.
How calls work
Inmates place outgoing calls only. You cannot call into the facility to reach an inmate. The inmate calls from a facility phone to numbers on their approved list. When a call connects, a recorded message plays. You then accept or decline.
All calls are monitored and recorded except verified legal calls.
Setting up a GTL/ConnectNetwork account
Phone: 1-877-650-4249 (GTL customer service)
Online: connectnetwork.com (set up and manage an AdvancePay account, make deposits, view balances)
App: ConnectNetwork app (Android and iOS)
Account types:
AdvancePay (prepaid collect): You fund an account tied to your phone number. The inmate calls your number and costs are deducted from your balance. Calls that would otherwise be blocked due to unbillable numbers are completed through AdvancePay. When an inmate attempts to call a number without a funded account, the system offers a one-time complimentary one-minute call with information for setting up a prepaid account.
Debit Calls: Inmates can purchase phone time through the facility commissary (via Hawaii Correctional Industries). The inmate manages the debit funds and can call any approved number. Check current availability of the debit option at the specific facility.
Collect: Standard collect calling. Most cell phone carriers do not accept collect calls; AdvancePay is generally required for cell phones.
Deposits for inmate trust accounts are also handled through GTL/ViaPath ConnectNetwork (effective October 18, 2022). Use connectnetwork.com to send funds to an inmate's trust account.
Tablets - GTL (ViaPath)
Since September 2021, inmates at Hawaii DCR facilities have access to tablets provided by GTL. The tablets allow video visit calls and access to other program services. For tablet service information, contact the specific facility.
Rate
The current per-minute rate is not published on the official DCR phone pages. Contact GTL/ViaPath ConnectNetwork directly at 1-877-650-4249 or check connectnetwork.com for current rates applicable to the specific facility. Rates are subject to the FCC 2025 IPCS Order caps (effective April 6, 2026).
Hawaii DCR facilities
Jails (Community Correctional Centers):
Oahu Community Correctional Center (OCCC)
2199 Kamehameha Hwy, Honolulu, HI 96819
Hawaii's largest jail facility, on 16 acres in urban Honolulu. Houses pretrial detainees, sentenced misdemeanants, and sentenced felons awaiting transfer.
Hawaii Community Correctional Center (HCCC)
Primary site in downtown Hilo; Hale Nani reintegration site in Panaewa.
226-bed facility. Houses pretrial detainees; offers work release and reintegration programs for inmates releasing on the island of Hawaii. Also contracts transitional residential program services for female offenders.
Maui Community Correctional Center (MCCC)
Wailuku, Maui.
Houses pretrial detainees and sentenced felons nearing release on Maui. Programs include GED, substance abuse treatment, vocational training, and work furlough.
Kauai Community Correctional Center (KCCC)
Lihue, Kauai.
Short-term facility for pretrial detainees and sentenced inmates on Kauai.
Prisons:
Halawa Correctional Facility (HCF)
Oahu. Medium-maximum security male facility.
Waiawa Correctional Facility (WCF)
Oahu. Minimum-medium security male facility.
Women's Community Correctional Center (WCCC)
Kailua, Oahu. Hawaii's only all-female correctional facility. Services include sex offender treatment, substance abuse treatment, and community service work lines. Facility is undergoing construction of new administration building, housing unit, and visitation/intake building.
Kulani Correctional Facility (KCF)
Big Island. Minimum security male facility.
Mainland contracted facility:
Saguaro Correctional Center (SCC)
1250 East Arica Road, Eloy, AZ 85131
Phone: (520) 464-0500
Operated by CoreCivic; contracted by Hawaii DCR. Houses the majority of Hawaii's sentenced male prison population due to overcrowding in Hawaii. Capacity approximately 1,926 inmates.
Phone at Saguaro: GTL/ViaPath ConnectNetwork - same vendor as Hawaii DCR facilities. Setup at connectnetwork.com or 1-877-650-4249.
For questions about inmates at Saguaro, contact the Hawaii DCR Mainland Branch:
1177 Alakea Street, Honolulu, HI 96813
Phone: 808-837-8020
No county jail phone system
Hawaii abolished independent county jails decades ago. The four Community Correctional Centers (OCCC, HCCC, MCCC, KCCC) are operated by Hawaii DCR, not by county governments. There is no separate county phone account to set up. All facilities - pretrial or sentenced, in Hawaii or on the mainland - use GTL/ViaPath ConnectNetwork.
Inmate locator
VINE (Victim Information and Notification Everyday): vinelink.com - search by inmate name or ID
Contact the specific facility directly, or the DCR Mainland Branch (808-837-8020) for Saguaro inmates.
DCR contact
Department of Corrections and Rehabilitation
1177 Alakea Street, Honolulu, HI 96813
Phone: 808-587-1288
Fax: 808-587-1282
Email: dcr.office.of.the.director@hawaii.gov
What to do before the first call
1. Find out which facility your loved one is in - use VINE at vinelink.com or contact the specific facility or DCR Mainland Branch (808-837-8020 for Saguaro)
2. Ask the inmate to add your phone number to their approved call list
3. Set up a GTL/ViaPath AdvancePay account at connectnetwork.com or call 1-877-650-4249
4. Fund the account
5. Wait for the inmate to initiate the call
Frequently asked questions
Who provides phone calls at Hawaii DCR facilities?
GTL (ViaPath Technologies / ConnectNetwork). Setup at connectnetwork.com or 1-877-650-4249.
Are there county jails with separate phone systems in Hawaii?
No. Hawaii has no independently operated county jails. All facilities, including the Community Correctional Centers, operate under DCR with GTL/ViaPath as the single statewide vendor.
My loved one is at Saguaro in Arizona. Does the same phone system apply?
Yes. GTL/ViaPath ConnectNetwork is also the phone vendor at Saguaro for Hawaii inmates. Set up through connectnetwork.com. For facility-specific questions, contact Saguaro at (520) 464-0500 or the DCR Mainland Branch at 808-837-8020.
Why is Hawaii housing inmates in Arizona?
Hawaii has faced long-standing prison overcrowding. Saguaro Correctional Center in Eloy, Arizona has been under contract with Hawaii DCR for decades to house the overflow male population. Some inmates prefer to remain closer to family in Hawaii; others are transferred to Arizona.
What are the tablets for?
GTL tablets have been available since September 2021 and allow video visit calls and access to program services. Contact the specific facility for current video visit scheduling and rates.
What was the Department of Public Safety?
Prior to January 1, 2024, Hawaii corrections was managed by the Hawaii Department of Public Safety (DPS). The agency renamed and reorganized into the Department of Corrections and Rehabilitation (DCR) on January 1, 2024. Phone service information on older DPS-era pages remains accurate. ====================================================================
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