Idaho has two separate phone systems. The Idaho Department of Correction (IDOC) operates all state prisons under a statewide contract, and Idaho's 44 counties each operate their own jails and contract phone services independently.
Idaho's phone arrangement is unusual: ICSolutions handles phone calls for state prisons, while ViaPath (through GettingOut) handles tablets, messaging, and video visits. These are two separate platforms requiring separate accounts.
Idaho DOC uses "residents" - not "inmates" - in all official materials.
PART 1 - IDAHO STATE PRISONS (IDOC)
Phone vendor: ICSolutions
ICSolutions handles all phone calls for IDOC state facilities statewide.
How IDOC phone calls work
Residents place outgoing calls only. You cannot call into the facility. The resident calls from a facility phone to approved numbers. All calls are monitored, recorded, and require inmate voice validation before they can be placed.
30-minute maximum per call. Call forwarding is prohibited. Calls are restricted to approved numbers only.
Setting up an ICSolutions account
Online: icsolutions.com
Phone: 888-506-8407 (24/7/365)
Mail: ICS Corrections, Inc./ICSolutions, Attn: Customer Service, 2200 Danbury Street, San Antonio TX 78217
Account type: Prepaid Collect - you fund an account tied to your specific phone number. When the resident calls your number, costs are deducted from your balance. Cell phones are accepted.
First call: If you receive a call before setting up an account, you get one complimentary 60-second call with the option to set up a Prepaid Collect account with a customer service agent on that call.
Funding limits and payments
Maximum deposit: $100 per transaction
Accepted: Visa, MasterCard, debit cards, Western Union (note: Western Union's SwiftPay product charges a $5.50 fee), money orders, cashier's checks
Not accepted: personal checks
No additional ICS transaction fees beyond the above
Voicemail
You can leave voicemails for a resident using the same Prepaid Collect account. Voicemails are one-way: you can leave messages for the resident; the resident cannot leave voicemails for you.
To leave a voicemail: call 208-258-3670 and follow the prompts. You will need your phone number linked to the Prepaid Collect account and the resident's IDOC ID number.
Cost: $1.00 per voicemail
Maximum length: 2 minutes
Direct billing for attorneys and bondsmen
Attorneys and bail bondsmen can set up a Direct Bill account: call 800-464-8957.
Calling rates - IDOC statewide (ICSolutions contract)
Domestic calls: $0.08 per minute (effective April 1, 2026)
International calls: varies by country; base rate is $0.06/min plus country-specific carrier costs
Rate history note: The IDOC announced a rate increase to $0.08/min effective April 1, 2026. The ICSolutions Idaho facility page may still show the prior rate of $0.06/min as of this writing because that page has not yet been updated. The IDOC's official announcement is authoritative.
No ancillary transaction fees are imposed by ICS Corrections (beyond Western Union's own fees if that payment method is used).
These rates are subject to and consistent with the FCC 2025 IPCS Order caps (effective April 6, 2026).
Tablets and video visits - ViaPath (GettingOut)
Tablets, video visitation, messaging, photos, and eCards at IDOC facilities are handled by ViaPath through the GettingOut platform. This is a separate account from ICSolutions.
Setup: gettingout.com
Tablet services pricing:
- Video visitation: $0.16/min (resident initiates only)
- Messaging: $0.25 per message
- Photos (inbound from family only): $0.25 per photo
- eCards: $0.25 per eCard
- Video messages (from family): $0.35 per 30-second video message
- Photo/message printing (B/W): $0.25 per item; color: $0.65 per item
- Basic App Access Pass: $20.00 per 500 minutes (games, movies, music channels; expires 30 days)
- Streaming and music subscriptions available at additional monthly cost
All messaging is subject to review by DOC staff and may be denied without refund.
IDOC facilities
IDOC operates 10 state-owned prisons and 5 community reentry centers, plus out-of-state contract facilities for overflow population.
State prisons:
ICIO - Idaho Correctional Institution, Orofino
IMSI - Idaho Maximum Security Institution (Boise area)
ISCC/ICC - Idaho State Correctional Center (Boise area)
ISCI - Idaho State Correctional Institution (Boise); also houses Reception and Diagnostic Unit (RDU), entry point for all men entering the prison system | 208-336-0740
MVTC - Mountain View Transformation Center
NICI - North Idaho Correctional Institution, Cottonwood
PWCC - Pocatello Women's Correctional Center
SAWC - St. Anthony Work Camp
SBWCC - South Boise Women's Correctional Center
SICI - South Idaho Correctional Institution
Community Reentry Centers: East Boise, Idaho Falls, Nampa, Treasure Valley, Twin Falls
Out-of-state contract facilities:
Saguaro Correctional Center (CoreCivic)
1250 East Arica Road, Eloy, AZ 85131
Phone: (520) 464-0500
Central Arizona Florence Correctional Complex (CAFCC) (CoreCivic)
Florence, AZ
IDOC also places some residents in county jails when needed.
Resident locator: idoc.idaho.gov/content/prisons/resident-client-search (search by name or IDOC number)
IDOC contact
1299 N. Orchard St., Suite 110
Boise, ID 83706
Phone: 208-658-2000
PART 2 - IDAHO COUNTY JAILS (44 counties)
Idaho has 44 counties, each operating its own jail. County jails contract phone services independently from IDOC. The vendor, rates, and setup process at a county jail are completely separate from ICSolutions state prison accounts. An ICSolutions account funded for IDOC state prisons does not work at a county jail, even if that jail also uses ICSolutions.
How to find the current vendor for a county jail
Go to the county sheriff's official website and look for pages labeled "Inmate Telephone," "Detention," or "Jail Services." The vendor and setup instructions will be listed there. If not found online, call the jail directly.
Common vendors at Idaho county jails
GettingOut / Telmate: Used at Ada County Jail (Boise). Setup at gettingout.com; 866-516-0115.
Securus Technologies: Used at Bannock County Detention Center (Pocatello). Setup at securus.com; 800-844-6591.
CTEL: Used at Kootenai County Jail (Coeur d'Alene). Contact facility directly.
ICSolutions: Used at some Idaho county jails (separate accounts from IDOC state prison contracts).
Notable county examples (verify before relying on this information)
Ada County Jail (Boise):
7200 Barrister Dr., Boise, ID 83704 | 208-577-3000
Vendor: GettingOut/Telmate; support 866-516-0115
Kootenai County Jail (Coeur d'Alene):
5500 N. Government Way, Coeur d'Alene, ID 83815 | 208-446-1400
Vendor: CTEL
Bannock County Detention Center (Pocatello):
5800 S. 5th Ave., Pocatello, ID 83204 | 208-236-7125
Vendor: Securus Technologies; securus.com
All other counties: Check the county sheriff's official website or call the jail directly for current vendor and setup instructions.
What to do before the first call
For an IDOC state prison:
1. Find the resident's IDOC number and current facility at idoc.idaho.gov/content/prisons/resident-client-search
2. Ask the resident to add your phone number to their approved call list
3. Set up an ICSolutions Prepaid Collect account at icsolutions.com or by calling 888-506-8407
4. Fund the account (max $100 per deposit)
5. Wait for the resident to initiate the call
For an Idaho county jail:
1. Find the inmate through the county jail's inmate search or the county sheriff's website
2. Identify the current phone vendor from the jail's official website
3. Create an account with that vendor only
4. Add funds
5. Wait for the inmate to call
Frequently asked questions
Who provides phone calls at Idaho state prisons?
ICSolutions, statewide. Setup at icsolutions.com or 888-506-8407.
What does it cost per minute?
$0.08/min for domestic calls, effective April 1, 2026. The ICSolutions website may still show the prior rate of $0.06/min; the IDOC's announcement is authoritative.
Why did the rate increase?
IDOC announced the increase was needed to offset rising costs of daily care and services including food, medical services, facility maintenance, and resident enrichment programs.
Who handles tablets and video visits?
ViaPath through GettingOut (gettingout.com). This is a separate account from ICSolutions. Set up at gettingout.com. Video visits are $0.16/min and can only be initiated by the resident.
Can I leave a voicemail?
Yes. Call 208-258-3670 with your Prepaid Collect account phone number and the resident's IDOC ID. Cost is $1.00 per message (up to 2 minutes). Voicemails are one-way - you can leave them for the resident; the resident cannot leave them for you.
Do county jails use ICSolutions?
Some do, but not all. Ada County uses GettingOut/Telmate, Kootenai uses CTEL, Bannock uses Securus. Always verify the specific county jail's vendor before setting up an account.
What does IDOC mean by "residents"?
Idaho DOC uses "residents" rather than "inmates" as their official term for people in state custody. ====================================================================
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