MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk

State Prison

Last Updated: October 16, 2019
Address
2 Clark St, Norfolk, MA 02056
County
Norfolk
Security Level
State - medium
Phone
508-660-5900
Mailing Address
PO Box 43, Norfolk, MA 02056
Facility Type
Adult
Satellite View of MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk

MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 508-660-5900

This facility is for adult inmates.

The inmates housed at MCI-Norfolk located at 2 Clark St in Norfolk, MA are placed according to their custody level (determined by a number of factors including the past criminal history and the length of their sentence). There are ample educational and vocational training programs for all inmates, especially ones that show a willingness to learn new things that will prepare them for a better life when they are released. The mission is to promote and prepare the offender to leave in better shape than when they arrived, giving them the best chance to never come back and thus lower the state's recidivism rate.

MCI-Norfolk is a medium-security facility just south of Boston, with an average daily population of 1524 inmates. MCI-Norfolk is the largest facility of its type in the Commonwealth of Massachusetts. Though it is rated medium security, MCI-Norfolk has a maximum-security perimeter with a wall five thousand feet long and nineteen feet high, enclosing an area of thirty-five acres. Within the confinement of the wall, there is a minimum security environment of eighteen dormitory-style living units and two modular units divided by a large central grass quadrangle. Other buildings within the perimeter provide space for administrative and security personnel, health services, support staff and services, and other vocational and educational programs.

Originally opened as the first 'community-based' prison in the United States, the history and background of MCI-Norfolk is detailed and fascinating. The first of the MCI-Norfolk inmates were transferred from the state prison in Charlestown in 1927, and lived in houses in The Oval, which is currently at the southwest corner of the wall surrounding the compound. In its early years of operation, a major portion of the present institution, including the prison wall, was constructed by inmates who lived in the State Prison Colony. The more spacious and campus-like atmosphere and architecture permitted an approach to 'community life' that was not available at other institutions, and represented a new step in Massachusetts Penology. In the mid 1950's, the name of the prison was officially changed to the Massachusetts Correctional Institute at Norfolk.

Programs Available at This Facility

Able Minds: Staff facilitated book discussion group designed to shift criminal thinking and teach inmates interpersonal problem solving skills.

Alternatives to Violence: A volunteer facilitated program that teaches inmates how to reduce violence by introducing alternative ways of resolving conflict resulting in a diminished need to resort to violence. Workshops focus on conflict resolution.

Chess Club: Staff supervised program where inmates learn how to play chess, tournaments are also held. This program provides a structured environment where chess enthusiasts from beginners to advanced players can learn more about the aspects of the game. This program is facilitated at Bay State Correctional Center, MCI Norfolk, Northeastern Correctional Center and Old Colony Correctional Center.

Emotional Awareness & Healing: Volunteer coordinated program designed to foster emotional and spiritual growth and promote responsibility and accountability toward ones self and others. Inmates are also taught skills to reduce disruptive behavior.

Family Awareness: A three-month program that focuses on family values through audio/visual presentations, guest speakers and open discussion. This program is facilitated at MCI Norfolk.

Gambler's Anonymous: Volunteer facilitated self-help program. This program is facilitated at MCI Norfolk.

HIV/AIDS Education: Programming ranges from basic education and awareness to support groups for inmates who are HIV positive. Instructors include vendor and Department staff, volunteers and inmates. This program is facilitated at Bay State Correctional Center, Boston Pre-release Center, MCI Framingham, MCI Norfolk, MCI Plymouth, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Old Colony Correctional Center, Pondville Correctional Center and Souza Baranowski Correctional Center.

Jericho Circle Project: Volunteer facilitated group that targets a variety of criminogenic risk factors that are pre-cursors to criminal behavior in an effort to develop integrity, accountability and emotional intelligence.

Music Theory Program: Staff supervised program that enables participants to learn basic music theory, comprehension and practice. Inmates join bands to rehearse and perform. In cell use of instruments varies among facilities. It is often limited to those inmates that can be utilized with headphones and do not disrupt the housing unit. This program is facilitated at Bridgewater State Hospital, Massachusetts Treatment Center, MCI Norfolk, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center and Old Colony Correctional Center.

National Education for Assistant Dog Services (NEADS): An 18-month program designed to utilize inmate handlers to teach dogs basic obedience and other skills needed to prepare them for future "careers" as Service Dogs assisting people who are physically disabled. Following their training with the inmates, the dogs will then learn the more advanced Service Dog skills at NEADS' National Assistance Dog Training Campus in Princeton, MA.

Nuestra Familia: Volunteer facilitated three-month program that focuses on family values through audio/visual presentations, guest speakers and open discussion. This program is geared toward Hispanic inmates. This program is facilitated at MCI Norfolk.

Parenting/Family Services: Volunteers and staff provide programs, which range from skill building, basic education, and reintegration information to support groups. This program is facilitated at MCI Framingham, MCI Norfolk, MCI Plymouth, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center, South Middlesex Correctional Center and Souza Baranowski Correctional Center.

Poetry Group: A former Boston University professor coordinates this group. Every other month, artists from the community meet with inmates to review and critique their poems. This program is facilitated at Bay State Correctional Center and MCI Norfolk.

Project Youth: Staff supervised program in which inmates discuss with high school students their personal experiences and consequences that resulted in incarceration. This program is facilitated at MCI Norfolk.

Self Help/Twelve Step Programs: Volunteer facilitated substance abuse support groups based on abstinence. Self Help/Twelve-step programming includes Alcoholics Anonymous, Narcotics Anonymous and Al Anon. Programming is available in both Spanish and English. This program is facilitated at Bay State Correctional Center, Boston Pre-release Center, Bridgewater State Hospital, Massachusetts Treatment Center, MCI Concord, MCI Framingham, MCI Norfolk, MCI Plymouth, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit, Northeastern Correctional Center, Old Colony Correctional Center, Old Colony Correctional Center - Minimum Unit, Pondville Correctional Center, South Middlesex Correctional Center and Souza Baranowski Correctional Center.

Toastmasters: Public speaking program that enables inmates to develop more effective communication skills. Through a series of presentations, inmates learn to express thoughts in a clear and non-threatening manner. Toastmasters are an internationally recognized organization. This program is facilitated at Bay State Correctional Center, MCI Norfolk, MCI Shirley, Northeastern Correctional Center, Old Colony Correctional Center and Souza Baranowski Correctional Center.

VOSH/NECO: Eyeglasses recycling program: staff coordinated program in which inmates repair donated eyeglasses to be repackaged and sent to developing countries where members of VOSH/NECO will examine patients and distribute the eyeglasses. Volunteer Optometry Services to Humanity /New England Council Optometrists (VOSH/NECO) is a non-profit organization dedicated to the preservation of human sight, mainly in developing countries where there is no welfare. This program is facilitated at MCI Norfolk.

Young Fathers Parenting Program: Volunteer program designed to educate inmates on issues regarding fatherhood and families using videos and guest speakers. Program topics include: substance abuse, domestic violence, fatherhood responsibilities, children issues (peer pressure, schooling/academic issues & teen pregnancy), maintaining family ties in prison, and transition into the community. This program is facilitated at MCI Norfolk.

Youth Outreach: Staff supervised program geared toward at risk youths coordinated through local high schools and the Department of Youth Services. Students attend inmate presentations during which inmates speak about their own personal experience with peer pressure, substance abuse, crime and incarceration. This program is facilitated at Bay State Correctional Center, MCI Norfolk, MCI Shirley, North Central Correctional Institution, North Central Correctional Institution - Minimum Unit and Old Colony Correctional Center.

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Inmate Locator

MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk is a facility in the Massachusetts Department of Corrections. The DOC publishes the names of their current inmates and identifies which of their locations the inmate is being held. Your search should start with the first DOC locator to see if your loved one is there. Begin with the first three letters of the offender's first and last name, it does not have to be spelled exactly.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at aid@inmateaid.com and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason, they charge to access it.

Visitation Information

Massachusetts Correctional Institution (MCI) - Norfolk - Visitation

Visiting Hours

  • Visiting Schedule General Population
  • Sunday, Tuesday, Wednesday, Thursday (1:00 PM – 8:30 PM)
  • Saturday (8:00 AM – 3:30 PM)
  • There are no visits on Monday and Friday.

Holidays

MCI-Norfolk’s Holiday Visiting Schedule shall be posted in the lobby and visiting room and shall be updated on the internet and intranet every January. Inmates shall also be notified via a posting in each housing unit. Visitors are allowed to enter the lobby area one (1) hour prior to the scheduled holiday visiting session.

SUNDAY, TUESDAY, WEDNESDAY, THURSDAY VISITS

  • 11:30 AM Visitors may enter lobby, retrieve a numbered ticket, and complete the visiting slip
  • 12:00 PM Visiting slip processing commences
  • 12:50 PM Searching of visitors commences in the Visitor Processing Area
  • 1:00 PM Visiting Room open, visitor entry through the Pedestrian Trap begins
  • 2:30 PM Visitors not allowed to enter or exit the Pedestrian Trap / Visiting Room
  • 3:05 PM Searching of visitors resumes in the Visitor Processing Area
  • 3:15 PM Visitor entry resumes
  • 3:50 PM Visitor entry ceases
  • 4:00 PM Inmates must leave the Visiting Room who are not staying through count
  • 4:00 PM Searching of visitors in the Visitor Processing Area resumes
  • 4:10 PM Visitor entry resumes
  • 4:30 PM Visitor entry ceases
  • 5:00 PM Count time, visitors not allowed to exit Visiting Room until count clears
  • 5:50 PM Searching of visitors resumes in the Visitor Processing Area
  • 6:00 PM Visiting Room open, visitor entry through the Pedestrian Trap begins
  • 7:45 PM Request form processing ends
  • 7:50 PM Visitor entry ceases
  • 8:25 PM Visitors begin to exit Visiting Room
  • 8:30 PM Visiting Room closed

SATURDAY VISITS

  • 7:15 AM Visitors may enter lobby, retrieve a numbered ticket, and complete the visiting slip
  • 7:30 AM Visiting slip processing commences
  • 7:50 AM Searching of visitors commences in the Visitor Processing Area
  • 8:00 AM Visiting Room open, visitor entry through the Pedestrian Trap begins
  • 11:00 AM Inmates must leave who are not staying through count
  • 11:00 AM Visitor entry ceases
  • 11:45 AM Count time, visitors not allowed to exit the Visiting Room until count clears
  • 12:20 PM Searching of visitors commences in the Visitor Processing Area
  • 12:30 PM Visiting Room open, visitor entry through the Pedestrian Trap begins
  • 2:25 PM Request form processing ends
  • 2:30 PM Visitor entry ceases for the day
  • 3:25 PM Visitors begin to exit Visiting Room
  • 3:30 PM Visiting Room closed

HOLIDAYS VISITS

  • 11:00 AM Visitors may enter lobby, retrieve a numbered ticket, and complete the visiting slip
  • 11:30 AM Visiting slip processing commences
  • 12:20 PM Searching of visitors commences in the Visitor Processing Area
  • 12:30 PM Visiting Room open, visitor entry through the Pedestrian Trap begins
  • 2:25 PM Request form processing ends
  • 2:30 PM Visitor entry ceases for the day

Visitor Processing Center

MCI-Norfolk’s Visitor Processing Center is located on the left side of the Gatehouse Lobby.

NOTE: The Visitor Processing Center is utilized for inmate personal visits only. All attorneys, volunteers, vendors, and handicapped individuals will be processed into the institution via the Gatehouse and Pedestrian staff.

The Visitor Processing Center hours of operation are as follows:

  • Sunday, Tuesday, Wednesday, and Thursday – 12:00 PM – 7:45 PM

Visiting slips shall be continuously processed during this time period. Visits are allowed to enter the lobby area, retrieve a numbered ticket, and complete the “Request to Visit Inmate” form at 11:30 AM. Visiting slip processing commences at 12:00 PM. Due to operational needs, no visitor is allowed to enter or exit the Pedestrian Trap / Visiting Center between the hours of 2:30 PM – 3:15 PM, 3:50 PM – 4:10 PM, and 4:30 PM – 6:00 PM. Visitors are allowed to exit the Visiting Room upon completion of the 5:00 PM count. Visitor searches shall resume approximately 10 minutes prior to entrance into the pedestrian trap. Visiting slip processing ends at 7:45 PM.

  • Saturday – 7:30 AM – 2:30 PM

Visiting slips shall be continuously processed during this time period. Visitors are allowed to enter the lobby area, retrieve a numbered ticket, and complete a “Request to Visit Inmate” form at 7:15 AM. Slip processing will commence at 7:30 AM. Due to operational needs, no visitor is allowed to enter or exit the Pedestrian Trap / Visiting Center between the hours of 11:00 AM and 12:30 PM. Visitors are allowed to exit the Visiting Room upon completion of the 11:45 AM count. Visitor searches shall resume approximately 10 minutes prior to entrance into the pedestrian trap. Visiting slip processing ends at 2:30 PM.

Visitor Processing - At the appropriate designated time, visitors shall enter the Gatehouse lobby and report to the Visitor Processing Center window. The visitor shall retrieve a paper numbered ticket from the ticket dispenser machine located to the right of the window counter. Only one (1) ticket is required for each inmate being visited and each party will only be allowed to retrieve one (1) individual ticket. Each visitor shall also retrieve one (1) yellow “Request to Visit Inmate” form for each adult requesting entry. Minor visitors do not need to complete “Request to Visit Inmate” forms.

The visitor shall then report to the countered area away from the Visitor Processing Center window and complete the required “Request to Visit Inmate” form. Each adult visitor must complete and sign their own individual “Request to Visit Inmate” form. If accompanying a minor, the adult shall write each minor’s: name(s), date of birth(s), relationship to the inmate, birth certificate state/country, and birth certificate number at the top of their visiting slip. Each adult visitor must present a copy of the birth certificate for every minor child they are requesting to visit with. A notarized “Minor Request Form” (Attachment III) that has been approved and signed by the Superintendent of MCI-Norfolk is required for each minor child with an adult visitor that is not the parent or legal guardian of the minor child. Verbal consent by the parent, even if they are present, is not acceptable.

When the Visiting Processing Officer announces the correct ticket number the visitor and minor visitor(s) shall approach the Visitor Processing window with their completed “Request to Visit Inmate” form and proper valid picture identification.

The Visitor Processing Center Officer shall be required to verify the information on the “Request to Visit Inmate” form ensuring accurate notations are entered. The information from this form shall be documented on both the inmate’s visitor card and on the IMS Visitor log.

The following procedure shall be utilized to enter information into the IMS Visitor log:

• Select Security on the menu bar at the top of the screen.
• Select Visitor.
• Select Visitor Log.
• In the Visitor Log Section, on the center of the screen, enter the inmate’s commitment number in the Commit # field, press the TAB or ENTER button on the keyboard. The Inmate’s name, Institution, Unit, Status, and Visit Date shall populate.

• Select the down arrow button to the right of the Visitor Name. In the pop-up window select the appropriate visitor name that corresponds with the “Request to Visit Inmate” form. Select the OK button.

If the visitor’s name is not in the pop-up window:
• Select the drop down field on the bottom left section of the screen. Select Inmate’s Family Data.
• Select the GO button. This brings you to the Inmate Family Information Screen.
• Select the appropriate tab that corresponds with the visitor’s relationship to the inmate.
• Select the ADD button.
• Enter all appropriate information that corresponds with the “Request to Visit Inmate” form, except for the VISITOR ID INFORMATION / COMMENTS.
• Select the SAVE button. The screen will default to the Family Data tab.
• Select the appropriate tab that corresponds with the visitor’s relationship to the inmate. If the visitor is not the first entry on the screen, select the NEXT button until the correct visitor’s information appears.
• Enter VISITOR ID INFORMATION / COMMENTS.
• Select the SAVE button.
• Select the EXIT button. This will default back to the Visitor Log screen.

• In the Visitor Inmate / Visitor ID Type Section, on the bottom of the screen, verify that the information corresponds with the “Request to Visit Inmate” form.

• If the visitor’s information is accurate:
• In the Visitor Log Section, select the ID Type drop down, and click on the appropriate identification type.

If the visitor’s information is inaccurate and must be updated:
• Select the drop down field on the bottom left section of the screen. Select Inmate’s Family Data.
• Select the GO button. This brings you to the Inmate Family Information Screen.
• Select the appropriate tab that corresponds with the visitor’s relationship to the inmate.
• If the visitor is not the first entry on the screen, select the NEXT button until the correct visitor’s information appears.
• Update appropriate information.
• Select the SAVE button.
• Click in the Time In field, the time will automatically populate.
• Select the Save button.

Upon the Visitor Processing Officer completing the required documentation, the visitor(s) shall be instructed to wait in the seating area.

Separate Housing Visiting Schedule

A. All Visits That Occur in the Special Management Unit (S.M.U.)

1. All S.M.U. visits must be pre-approved. Visits may be scheduled by calling M.C.I. Norfolk at (508) 668-5900 ext. 5997, Sunday, Tuesday, Wednesday, & Thursday from 1:00 PM – 7:00 PM, and Saturday from 8:00 AM – 2:00 PM. There will be no scheduling of visits on Mondays or Fridays. Appointments will not be made more than 72 hours in advance. The Visitor Processing Officer shall document all scheduled visits that occur in the SMU on the SMU Visitor Scheduling Form (Attachment X).

2. The S.M.U. Visiting Center can accommodate no more than 3 inmates for each visiting session. A maximum of 2 persons are permitted to visit (2 adults or 1 adult & 1 child).

3. All S.M.U. visits shall be no contact.

4. Upon entering the visiting area, the officer shall direct the visitor where to be seated. When the inmate arrives, he will sit opposite the visitor. The inmate and visitors will pick up the telephones and begin the visit.

S.M.U Visiting Schedule Matrix

The below schedule indicates available Visiting appointments by day. Holiday appointments are the same as a Saturday schedule.
********

********

SMU Scheduled Visits
When a visitor arrives at the Gatehouse lobby and is requesting to visit an inmate in the Special Management Unit (SMU) visiting area the following will occur:

• The Visitor Processing staff verify that a visit has been scheduled by checking the SMU Visitor Scheduling Form (Attachment X).

• The visitor will then be processed thru the Visitor Processing Area under the same guidelines as all other visitors being processed.

• When the visitor has been processed and is clear to enter the institution, the Pedestrian Trap Officer will notify the Ad Gate Officer of the visitor departing the trap area. The Pedestrian Trap Officer will then direct the visitor to proceed up the walkway and into the Administration Building.

• The Ad Gate Officer will request the visitor to remain stationary in the lobby area while the SMU I Post Officer is contacted. The SMU I Post Officer is to notify the SMU OIC and request assistance in processing the visitor into the SMU.

• The SMU staff member assigned to escort the visitor will meet the visitor in the Ad Building Lobby area.

• The assigned staff member will then process the visitor into the SMU Visiting Room.

Note: At no time will a visitor be allowed to utilize the staff bathrooms located in the Ad Building Lobby. Any visitor requesting the utilization of a bathroom will be required to depart the institution, therefore forfeiting the scheduled visiting period.

B. Assisted Daily Living Unit Visits

All visits for inmates in the Assisted Daily Living (ADL) Unit shall occur in the visiting room during normal visiting hours.

The Shift Commander will facilitate the escort of ADL Unit inmates that require assistance and/or escort to/from the visiting room.

VIII.Family Emergencies

A. Visiting Schedule

In the event of a family emergency (death, etc) Inmate visitors may petition the Superintendent in writing or by telephone to arrange a special visit. The Superintendent will determine when and under what conditions the visit will take place. The visitor will be notified in writing (if time permits).

B. Death Notification/Critical Illness of Family Members in the Visiting Room

If an inmate or inmate’s family member informs the Visiting Room Staff of a death or critical illness to someone in the inmate’s family. The following shall be adhered to:

1. The inmate’s family may request the use of an attorney room.

2. The Shift Commander will be notified immediately and informed of all pertinent details and the family’s request from the inmate’s family member (s) to use an attorney room (for a brief period of time up to 15 minutes).

3. If the Shift Commander approves the use of an attorney room, the Visiting Room Staff will then escort the inmate with his family to an assigned attorney room. The inmate and his family will be granted a brief period of time (up to 15 minutes) in the attorney room. The visiting room staff shall then position themselves outside the room and remain there until the granted time is up. The inmate and his family will then be allowed back into the general population visiting room for the remainder of the visit. The inmate should be monitored by staff during this time.

At the completion of the visit the inmate will be detained pending the notification of M.H.M. and/or clergy. If the inmate wishes to speak to either, he will be escorted by staff to O.P.D. If the inmate declines he may return to his housing unit and the Unit Officer and Area Supervisor shall be notified. All pertinent information shall be entered into the IMS Activity Log.

IX. Loss of Visit Sanctions

The Disciplinary Officer shall commence all loss of visit sanctions on Mondays. The Visiting Room OIC shall ensure that an IMS Disciplinary Sanction report for loss of visit sanctions is run on a weekly basis every Sunday evening.

To access the report in IMS, choose “Administrative”, “Reports”, and “Run Report”. From the Run Report screen, choose Report Module: Disciplinary, then choose Report Name: Disciplinary Sanctions. The criteria selected shall be as follows:

A. Institution = (MCI-Norfolk)
B. Type of Sanction = (Loss Visits)
C. Sanction Start Date = (Monday of the current week)
D. Click the “Run Report” button

The Visiting Room OIC shall create a purple loss of visit card for any inmate whose name appears on this report. The purple card shall include the following; inmates name, commitment number, sanction start date and sanction end date. The purple loss of visit cards along with the aforementioned report shall be delivered to the Gatehouse upon completion of the shift. A Gatehouse staff member shall attach the purple loss of visit card to the corresponding inmate’s visiting card. Upon completion of an inmate’s loss of visits sanction, the purple card shall be removed from the inmate’s visiting card and discarded.

X. Entrance and Search Procedures for Visitors

A. Lockers are available to visitors at a cost of one quarter per locker. Each time a visitor secures the locker, they will need to deposit an additional quarter. The Institution is not responsible for money lost in the operation of the lockers or for the safekeeping of the contents of the lockers while in use by visitors.

B. The only items that visitors will be allowed to carry into the Institution are:

1. Locker keys
2. Request to Visit Inmate forms
3. One debit card per adult visitor
4. Life saving medications (if approved and declared)
5. Approved jewelry

C. Prior to entering the Institution, each visitor will be called to the Visitor Processing Center window. An Officer will ask each visitor the following questions:

1. “Did you lock up all unauthorized belongings?”
2. “Do you have any weapons, guns, ammunition, drugs, medication, handcuff keys, money, jewelry, gum or candy or any other unauthorized items?”

Upon entry into the Visitor Processing Search Area an Officer will hand each visitor their completed Request to Visit Form and will instruct each adult visitor to initial question number six on their Request to Visit Inmate form, indicating that the visitor has locked up all unauthorized items. Each visitor shall note their locker number on the locker number line provided on the slip. Visitors must initial their own forms.

Visitor Processing Search Procedures
A. A Visitor Processing Search Officer shall assemble the previously identified numbered visitor(s) and escort them into the Visitor Processing Search Room. The Visitor Processing Search Room is to be secured at all times unless entering/exiting.
Visitors shall secure all items in a locker prior to entering the Visitor Processing Search Room. Any visitor entering with unauthorized items may be denied entry for the day or longer, depending on the nature of the unauthorized items.

In any case, the Shift Commander shall be briefed on the nature of the unauthorized item. The Shift Commander shall consider: the type of contraband, age of the visitor, distance traveled, frequency of visits, and familiarity with institutional rules, etc. before denying entrance to the institution.

B. Upon entering the Visitor Processing Search Room, each visitor shall remove their: belt, shoes, and outerwear (i.e. coats, sweaters, multiple shirts, etc.). An Officer will search these items. The visitor shall be directed to stand/sit in the designated pre-screen search area.
C. Upon completion of the personal items search, each visitor shall be directed to walk thru a fixed metal detector.
If no metal is detected by the walk thru metal detector, the Pedestrian Trap Officer will then instruct the visitor to conduct the following:
1. pull out their pockets,
2. lift their arms and open their hands,
3. open their mouth,
4. flip up their collar,
5. un-cuff their sleeves or pant legs,
6. flip over their waist band and run thumbs along inside edge,
7. lift their long hair (if necessary),
8. lift their pant legs and show the Officer the bottom of their feet.

The Officer shall visually inspect these areas at this time.
If a visitor sets off the walk thru metal detector the hand held detector shall be utilized to determine the cause. If the cause is determined to be an underwire bra and the visitor has been previously made aware that the underwire bra will set off the detector, they will be directed to exit the Visitor Processing Search Room and will be processed once all other visitors have entered the facility.
Staff are reminded that when anyone sets off the metal detector, the Officer must ensure that they identify what caused the interference. If an Officer identifies a buckle snap or underwire bra as a possible cause for interference, they shall also ensure that nothing is hidden behind these items.

Prior to a personal search being conducted, staff must contact the Shift Commander for approval.

D. If, after removing all metal items, an individual still cannot successfully pass a metal detector search the Shift Commander shall be notified and asked for permission of an additional personal search. The visitor shall then be asked if they have any objections to submitting to an additional personal search. After completing the search process, the visitor will be allowed entrance into the Visiting Center.

Visitors who refuse this search shall be denied entrance until the Superintendent has completed a review of the matter.

Pedestrian Trap Entry

Upon visitor(s) successful search within the Visitor Processing Search room, the visitor(s) will be allowed to retrieve all removed searched items and prepare to exit area and enter the Pedestrian Trap. The Visitor Processing Search Room staff will contact the Gatehouse and request permission to exit the search room and have immediate access to the Pedestrian Trap. When permission is granted staff shall ensure unimpeded access from the search area to the entry point of the Pedestrian Trap. The Officer shall then escort the visitor(s) from the search room into the Pedestrian Trap. Upon the Pedestrian Trap door being secured, the escorting Officer shall inform the Pedestrian Officer of the visitor(s) having successfully being searched and request the proper hand stamp be applied to the designated area of each visit. The Pedestrian Trap Officer being satisfied all security requirements having been met shall notify the Tower Five Officer of entry being allowed. The Tower Five Officer shall allow the visitors access and visually observe the entry into the Visiting Room.

Visitor Search of the Day

All visitors may be subject to additional random personal searches. This search will be conducted in the Pedestrian Trap. The visitor shall sign the Visitor Search Log prior to the search taking place.

Additional Searches

A. All searches beyond that which is conducted by the officer in the Visitor Processing Search Room shall be approved by the Shift Commander prior to the search taking place.

B. Unless probable cause exists, the primary reason for additional searches shall be to identify the area of interference that led to the failure to successfully pass the metal detector/hand held search.

C. Strip searches of any visitor shall not be conducted without approval from the Superintendent.

D. Upon receiving the search authorization, the visitor to be searched shall be escorted to the curtained search area located within the Visitor Processing Search Room. Males shall search males and females shall search females.

E. The Officer conducting the search shall explain the search process to the visitor.

F. The Officer shall then ask the visitor if they want to submit to the search process. If the visitor agrees, they will be instructed by the Officer to sign the Visitor Processing Center Search Room Search Log.

G. With regard to female searches where the area of interference is in the groin area the following shall apply: If a sanitary napkin and/or a tampon is being worn, the visitor will be required to remove the napkin and/or tampon in the lavatory located in the search area. The Visiting Processing Search Room Officer shall notify the Shift Commander of such search requirement and the Shift Commander will authorize the visitor search to be conducted within the Pedestrian Trap Search Area. The Officer will remain present to prevent the removal of contraband and will visually inspect the body area and the napkin/tampon for the presence of contraband. If the Officer is satisfied that no contraband is present, the visitor will be supplied with a new sanitary napkin and/or tampon.

H. The Officer will conduct a thorough search. Once satisfied that no contraband exists, the visitor will be allowed to proceed to the Visiting Center.

In the event the Officer discovers contraband or there exists probable cause that contraband is being concealed and/or smuggled into the institution, the visitor may be detained as provided under Massachusetts General Laws.

Visiting Room Processing

A. Once at the Visiting Center entrance, the visitor shall press the doorbell to the visiting room once. The door will be electronically released open and the visitor will enter and hangs up any coats, jackets or outerwear (religious headwear is allowed), etc.

B. Visitors will then proceed to the first desk and give the Officer his/her request to visit inmate form. The Officer will then instruct the visitor as to the available seating areas. Once seated, visitors and inmates will not be allowed to change their seats with out the Officer’s permission.

C. Five (5) minutes prior to the end of the visiting period, the Officer will announce that visiting hours are ending. The inmate shall ensure his visitors leave the visiting center before the end of the visiting period.

D. Good-byes must be said while inmates and visitors are seated in their seats. Good-byes must be brief so there is no interference with the Officer’s view.

E. At the end of a visiting session all visitors shall proceed to the Visiting Room foyer retrieve their articles and the Officer will release the door allowing them to exit. Visitors shall walk down the walkway to the steel door and enter when instructed to do so by Tower staff. Once in the Pedestrian Trap, an Officer will check each visitor’s hand stamp and visitors will then be allowed to leave.

Visiting Center Rules and Regulations

A. Inmates and visitors will sit straight in their seats at all times, this means no sitting sideways or straddling seats.

B. No sitting with legs crossed over another person.

C. Feet shall not be placed on seats

D. No lying across, leaning into one another, or sitting on another’s lap or chest area. No heads leaning on shoulders and chest area.

E. No sitting or lying on the floor.

F. Inmates’ and visitors’ hands will be in plain sight at all times.

G. Behavior which may be offensive to another visitor or inappropriate in the presence of children will not be tolerated.

H. Horseplay of any kind by inmates or visitors is not allowed.

I. All food is to be consumed in the Visitor’s Center. Food purchased must be consumed in the Visiting Center or discarded. Food purchases will not be allowed out of the visiting center.

J. Coats, jackets, vests, and hats will not be allowed into the Visiting Center’s seating area. All questionable clothing (heavy flannel shirts and certain sport coat/leisure wear) as well as the above mentioned articles of clothing are to be hung in the designated areas for both visitors and inmates. Traditional religious headwear is allowed.

K. Visitors must conduct themselves in an appropriate manner. Any behavior other than what is commonly viewed as a general public showing of affection will be deemed as offensive may cause the termination of a visiting session and be subject for review by the Superintendent for possible suspension of visiting privileges.

L. Inmates and visitors are responsible for any trash from vending machine purchases and must dispose of drink containers, snack wrappers, papers, etc. in the receptacles provided by the conclusion of their visit.

Additional Limitations

A. Smoking and possession of tobacco and tobacco related products are prohibited on state property.

B. Holiday visits will be counted as visiting periods, the same as any other days.

C. When visiting space becomes limited due to high volume general population inmate visitors shall limited to a one hour visiting session and will be instructed to leave in order to make space for new arrivals. This shall be done on a first in first out basis.

D. Visitors are only allowed to visit one inmate.

E. Visitors and inmates may not cross visit with other visitors or inmates.

F. Inmates are limited to receive a maximum of two (2) adults and a reasonable number of children per visit. If, in the judgment of the Shift Commander, the visiting center is not overly crowded, a third adult may be allowed.

G. Once a visitor leaves the institution they will not be permitted to visit again on that day.

H. Inmates will be charged for two visits for all visits that extend through the count.

I. General population inmates are limited to five visiting periods per week.

J. Inmates staying through the count will not be permitted to leave until the count is complete and clear.

Visitor Restrooms

A. Restrooms are available for use in the Visiting Center.

B. Restrooms are closed 30 minutes prior to the end of all visiting periods and 30 minutes before counts until the count clears. When closed the Visiting Room Officer in Charge will conduct a review of access on a case-by-case basis.

C. If the visitor agrees to being searched, they shall record his/her consent by signing the search log kept for that purpose.

D. Prior to using the restroom visitors shall be forewarned that if they sign the consent to be searched, they are expected to cooperate fully. Failure to do so shall result in suspension of visiting privileges.

E. If the visitor refuses to allow the search they will not be allowed access to the restroom or to return to their visit and their visiting privileges will be suspended until reviewed by the Superintendent.

Female Visitor Access to Restroom

A. Every effort shall be made by the Shift Commander to ensure that a female Correction Officer is assigned to the Visiting Center.

B. In the event that staffing does not permit a female Correction Officer to be assigned to the Visiting Center, the visitor shall be allowed to exit the facility to utilize the ladies’ room in the Outer Control Lobby.

C. The visitor shall take any/all garments with her when she leaves the Visiting Center (coat, jacket, etc.).

D. The visitor shall be advised that this procedure is for the sole purpose of utilizing the lavatory. Accessing her locker and/or contact with other visitors (in the lobby) shall be reason to terminate the visit and possibly any future visitation privileges.

NOTE: Visitors returning from the ladies room shall not stand in line, but shall go to the head/front of the line to be processed in the pedestrian trap.

E. The normal search procedures shall again apply to that visitor.

F. Upon the successful completion of the searching process, the visitor shall be allowed to return to her visit.

Minor Visitors

A. Minors are to be accompanied by an adult at all times. At no time will a minor be left unattended in the visiting room or on state property by the parent, legal guardian or any other adult.

B. Minor visitors do not need to complete Request to Visit Inmate forms. The adults bringing minors to visit shall write each minor’s name and date of birth at the top of their visiting slip. Each adult visitor must present a copy of the original birth certificate for every minor child they are requesting to visit with. The Gatehouse O.I.C. may request the original birth certificate if he deems that the copy has been altered or fraudulent.

A notarized “Minor Request Form” (Attachment III) that has been approved and signed by the Superintendent of MCI-Norfolk is required for each minor child with an adult visitor that is not the parent or legal guardian of the minor child. Verbal consent by the parent, even if they are present, is not acceptable.

C. All visitors, including minors/infants, using the restroom/baby changing area are subject to search. All visitors have the right to refuse to be searched.

D. Woman visitors requesting to breastfeed their children will be directed to an attorney room for privacy of mother and child.

Attorney/Spiritual Advisors

Attorney/Spiritual Advisors may utilize a private room in the Visiting Room and/or Administration Building Gate. All Spiritual Advisor visits must be approved through the Superintendent’s Office.

Inmate Funds

A. Financial deposits for inmates by visitors can be made daily during normal visiting hours (A receipt will be forwarded to inmate only) Visitors may place check or money order in the provided depository, located in the Outer Control Lobby. Cash deposits are not recommended.

B. Visitors are prohibited from delivering personal property, clothing, etc. to inmates without approval from the Superintendent.

Vending Machine Debit Cards

Debit cards are located at the entrance lobby in the money card machine. The initial card purchase requires a five-dollar bill to be placed into the machine. By pressing the button, a person will receive a card with $4.50 credited to it (there is a .50 cent refundable charge for the card). Additional monies may be added to the card by inserting the card into the machine and inserting bills up to twenty dollars. At no time may an inmate be in possession of a debit card. MCI-Norfolk bears no responsibility for the debit card system, which is a contracted service through Canteen Corporation. Any problems should be addressed with the company. Contact information for this vendor is posted in the outer control lobby.

Parking

Personal vehicles are to be locked and secured in the Visitors
Parking lot located across the street from the institution.

Handicap Parking

Handicap parking is located in the east parking lot along the left side of the main entrance facing the facility. These spaces are clearly marked and are for handicapped persons (plates/placards required). Use of these spaces by the non-handicapped person may result in the forfeiture of the handicap tags. Vehicles must be legally registered, and may be subject to search.

Inmate Related Matters

In the event that an inmate’s visiting privileges have been suspended the inmate shall have access to the inmate telephone system to notify any potential visitors of said suspension.

If the inmate’s telephone privileges have been suspended the inmate shall be afforded a supervised telephone call for the sole purpose of notifying any potential visitors of said suspension. This telephone call will be facilitated by the inmate’s assigned Correctional Program Officer

A. Inmates entering the visiting center shall be pat searched.

B. At the conclusion of each visit all inmates shall be strip searched.

C. Inmates may not be near any vending machines or the microwave area and inmates may not have their visitor’s debit cards or locker keys in their possession at any time.

D. Inmates will be allowed to use a designated bathroom in the visiting room.

E. All inmates requesting to use the restroom will be strip- searched before and personal pat searched after restroom use.

Visitor Communication Form

This form was developed as a way to give visitors and volunteers a forum to address issues and/or forward comments to MCI Norfolk’s management regarding the visiting process. Visitor Communication Forms (Attachment VIII) can be obtained in the Outer Control Gatehouse. After completing the Visitor Communication Form they shall be placed in the Comments box located in the Gatehouse Lobby. The Visitor Communication Forms shall be reviewed by a member of management staff and if requested will reply with in 10 business days.

Inmate Dress Code
Inmate dress code shall be posted in all living areas.

A. General Population

Pants – blue or black dress slacks, blue or black denim (jean) pants, gray scrub pants only;

Shirts - white, blue or black dress shirts, state issued Chambray or gray scrub shirts only;

T - shirts – white only;

Sweaters – gray and blue only;

Footwear – boots, sneakers, or shoes (footwear will be tied at all times);

Belts – traditional belts (no torn material or shoelaces allowed as belts);

Underwear – proper undergarments (under shorts, or thermal underwear and socks,) are required;

Hats - Religious headwear only

B. One chain/necklace with one (1) religious medal attached to it. A chain/necklace may not be worn inside the Visiting Center if no religious medal is attached.

C. Wedding bands shall be the only item of jewelry to be worn while on a visit. The wedding band must be documented on each inmate’s property card.

D. All inmates will be neat and clean in appearance at all times while on visits.

E. All shirts will be tucked in at all times while on visits.

F. One (1) comb, one (1) handkerchief, and photo ticket will be allowed.

G. The following clothing may not be worn by inmates on visits:

1. Watches
2. Sweatpants
3. Shorts of any kind (shorts may not be used as underwear, traditional underwear only).
4. Nothing may be worn in the hair (hair elastics, hair ties, string, etc.)
5. No layering of clothing (i.e., no more than one pair of underwear will be worn at one time, no more than one pair of socks will be worn at a time, etc)
6. Gloves, coats and hats
7. Altered clothing of any kind

SMU Inmate Dress Code

SMU inmates must wear traditional undergarments, footwear and red scrubs when visiting.

HSU Inmate Dress Code

HSU inmates shall adhere to the general population dress code. Exceptions may be made based on medical need. In this event the inmate shall be provided with suitable hospital issued garments to wear during this visit.

Department of Children & Family (D.C.F.) Supervised Visits

Department of Children & Family (D.C.F.) visits may take place during times that are not regular visiting hours.

A. Processing

1. Provide D.C.F. issued photo identification or driver’s license.

2. Sign into the Outer Control Visitors log, indicate if they have been convicted of a felony and provide their business address only (CORI check is not required).

3. Provide proof that the child is in D.C.F. custody, which in most cases will be by a Court Order or Mittimus.

4. Once processed D.C.F. supervised visits will not have to wait behind other visitors to get into the institution. The D.C.F. Social Worker and supervised children will take precedence.

5. D.C.F. visits when supervising infants shall be allowed to enter with plastic bottles (no glass) containing milk, juice, formula or water. A diaper bag which may contain but not be limited to such essentials as diapers, blankets or small toys and will be subject to search.

Searching D.C.F. Social Workers and Inmate’s Children Under Their Supervision

A. D.C.F. Social Workers - accompanying an inmate's child arriving to visit shall:

1. Be allowed to enter with a reasonable amount of paperwork, a pencil, and an appointment book, all of which are subject to search.
2. Not wear clothing that is overly casual or inappropriate in a correctional environment.

3. Submit to an article and walkthrough metal detector search.

4. If failing the walkthrough metal detector search be subject to a Personal Search by an employee of the same sex in private, but only with prior approval from the Shift Commander.

5. The Social Worker may leave the institution rather than submit to a personal search and in the event the Search Officer discovers contraband or there exists probable cause that contraband is being concealed and/or smuggled into the institution; the person may be detained as provided under Massachusetts General Laws.

B. Children supervised by D.C.F. Social Workers¬- arriving to visit an inmate parent shall:

1. Submit to an article and walkthrough metal detector search.

2. Not be required to remove diapers for "Search Purposes", unless there is reasonable suspicion to conduct such a search and prior approval is given by the Superintendent or his/her designee.

3. If failing the walkthrough metal detector search, be subject to a Personal Search by an employee of the same sex as the child in private with the supervising D.C.F. Social Worker present, but only with prior approval from the Shift Commander.

Note: The Social Worker may leave the institution with the child rather than submit to a personal search.

C. Ex-Offenders

An ex-offender is any individual whose Criminal History Systems Board’s (CHSB) Criminal Justice Information System (CJIS) check reveals that they have, or have had, any type of court case(s). This includes, open cases and closed cases that are either misdemeanors and/or felony convictions. All cases that appear as open must be closed in CJIS in order for consideration to be given. Paperwork from the court documenting that a case(s) has been closed will not be accepted.

In the event that a potential visitor has been determined to be an ex-offender, they must complete and submit a “Probation Background Information Request and Waiver/Ex-Offender’s Application for Visiting Privileges” application to the Superintendent for consideration prior to being allowed to visit. No ex-offender should be allowed to visit without an approved application.

Any ex-offender whose application is denied, will also receive a bar letter from the Superintendent for a bar period not to exceed one year. This information will be entered into the Public Access Security System (PASS) by the Department of Correction’s Special Operations Division. In order to be allowed to visit in the future, an ex-offender will have to resubmit the “Probation Background Information Request and Waiver/Ex-Offender’s Application for Visiting Privileges” for approval. Once approved, the ex-offender will also receive a reinstatement notice, reinstating their visiting privileges which had previously been suspended.

The original visiting slip of anyone attempting to visit, who is then determined to be an ex-offender, must be forwarded to the Superintendent’s Office along with an incident report detailing why the visitor was not allowed to visit.

MCI NORFOLK VISITOR DRESS CODE


The following items are NOT ALLOWED to be worn by any visitor adult or child:

• Boots worn above the knee (exception – boots below the knee will be permitted October 15 – April 15)

• Work boots will never be permitted.

• Bare feet

• Bathing suits, shorts, any clothing with excessive pockets, metal, drawstrings, excessively baggy or tight clothing, hooded clothing, sheer, excessively revealing or transparent clothing, bodysuits of any type or wrap around shirts. (Children age 8 and younger may wear shorts).

• With the exception of undergarments, spandex or spandex type clothing is not allowed.

• Any clothing that displays a gang affiliation or is in any way attributable to gang culture; additionally, clothing that is obscene, racist or displays sexual content is not allowed.

• Any clothing similar to that issued to an inmate or uniformed personnel to include nursing scrubs, police, postal and utility (Class A active military uniforms are allowed).

• Fatigue or camouflage clothing.

• Double layered clothing on the bottom half of their person (e.g. two (2) pairs of pants, or skirt and slacks, etc.)

• Bibbed clothing of any type: shorts, dress, pants, overalls, jumper etc. (allowable for age 8 and younger).

• Hair accessories that cannot be easily removed to be searched.

• Bobby pins, barrettes and ribbons.

• Umbrellas, leather jackets, coats with hoods, hoods of any kind. Coats are allowed, an area has been designated to store/hang these items not accessible to the visitor and inmate during the visit.

• A limited amount of umbrellas are available for visitors in the pedestrian trap.

• Male visitors cannot wear any type of blue or black jeans into a facility that houses males (allowable for 8 years old or younger).

• Earrings, facial/body jewelry, necklaces, bracelets and watches are not allowed. The only exception regarding jewelry is a traditional engagement ring/wedding band, religious medallion and medical alert jewelry.

• Dresses, skirts and skirt slits will not exceed 2" above the knee. No wrap-around style skirts are allowed unless worn for religious reasons.

• Tank tops, halter tops, muscle shirts, or clothing that reveals the midriff or excessively exposes the back. Tube tops of any type are not allowed. Sleeveless clothing is not allowed unless covered by an article of clothing, such as a sweater, that shall not be removed.

• Sweatshirts, sweatpants, wind pants and exercise clothing (allowable for age 8 and younger).

• Clothing with zippers that go the full length of the garment with the exception of outerwear. (Allowable for age 8 and younger).

• Colored T-shirts are allowed in. T-shirts with offensive logos are not allowed.

• Leg warmers.

• Hats and head coverings of any type, unless worn for religious or medical reasons; however they must be searched prior to entering the institution.

• No electronic communication devices or those capable of storing information are allowed.

Dress Requirements for all Visitors:

• Undergarments must be worn.
• Clothing shall not be ripped, torn, have holes or missing buttons.


Exceptions to Dress Code

• Sweaters may be worn.

• Hairpieces (i.e., toupees, wigs, extensions, weaves) may be worn but must be searched. It shall be the responsibility of the visitor to inform the officer that they are wearing a hairpiece during the search processing.

• Garments with elastic waists may be worn.

Allowable items

Infants – Visitors entering with infants will be allowed to enter with the following items:

• Two (2) clear plastic bottles with either formula, milk, water or juice, one empty sippy cup, two infant diapers and infant wipes in a clear plastic bag, one (1) receiving blanket, (1) pacifier, two (2) plastic sealed jars/pouches of baby food, (1) plastic spoon and one (1) bib.

Medication and or Medical Devices

1. Visitors who maintain life-saving medication or who utilize medical devices to include: nitroglycerine, inhalers, and glucose tablets, automatic implantable cardioverter/defibrillator and/or pacemaker, wheelchairs, prosthetic devices, insulin pumps, casts, braces, medically necessary shoes, canes, walkers, guide dogs etc., or requiring the use of oxygen tanks shall obtain prior approval from the Superintendent to visit with such medication/device(s).

2. The visitor shall submit written evidence signed by a medical doctor documenting the need for such device(s) to the Superintendent for review. Written evidence shall include an anticipated end date for the use of all devices that are necessary for a limited time period (e.g. cane, cast) due to temporary medical conditions.

3. Once substantiated, the Superintendent shall provide written approval to allow the visitor to enter the institution with the device(s); the Superintendent shall authorize an alternate search if deemed appropriate due to the visitor being unable to submit to a metal detection search due to physical limitations or the presence of the device(s).

4. The visitor shall be required to declare the device(s) and produce the written approval by the Superintendent every time they visit. If an alternative search is approved, the visitor shall be subject to a personal search every time they visit the institution.

5. If this is a first time visit to a MCI-Norfolk by the visitor, the Shift Commander shall be notified for authorization to enter with the necessary device(s) provided the visitor has agreed to a personal search prior to entering. This one time approval shall be documented via an incident report and made available to processing staff. The visitor shall be advised that they must obtain the required approval prior to their next visit.

6. Visitors who have life-saving medication shall keep it on their person at all times.

7. The officer shall note all medication or medical device(s) upon entry on the visiting form and verify upon exit of the visiting room.

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Facility Type

The Massachusetts Department of Corrections is responsible for the operation of MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk where they supervise adults convicted of a state crime and then sentenced to a commitment period by the County or Circuit Judge. The penalty phase of the commitment is the length of the sentence imposed and what type of facility they will spend their time in. Once the inmate is taken into custody there is an orientation period where the offender is evaluated medically and psychologically. The results of their findings will have everything to do with the level of custody the prisoner will be incarcerated.

State prison is also referred to as a correctional facility, penitentiary or detention center and is a facility in which inmates are forcibly confined and denied a variety of freedoms under the authority of the state. Convicted criminals are sent to prison as punishment and must follow very strict rules of conduct and order or they are held to additional punishment like loss of privileges or isolation. The address is 2 Clark St, Norfolk, MA located in Norfolk County.

There is a fundamental difference between jail and prison. It has everything to do with the length of stay for inmates; jail is short-term and prison is long-term. Jail is most commonly used within a criminal justice system for people charged with crimes who must be imprisoned until their trial, or those pleading or being found guilty of crimes at trial may be sentenced to a specified short period of imprisonment. Jails are usually run by local law enforcement county sheriff and/or local government police agencies.

Because prisons are designed for long-term incarceration, they are better developed for the living needs of their populations. State prison offers the inmate a more regular, routine life, the wider range of programs, better facilities and generally better food. The DOC has a bevy of disciplines for which an offender may be classified, they are Reception Centers, High Security (Males), General Population (Males), and Female Offenders.

State prison is very much like a town inside a town. There is a mayor (the warden - call 508-660-5900 for information), a store (the commissary), housing (cells), medical care (infirmary), library (law, education and lending), civic organizations (clubs), worship (chapel), a park (the recreation yard), a cafeteria (chow hall), police (correctional staff), a jail (disciplinary segregation unit, the SHU, the hole), laws (administrative rules), judges (hearings officers), and the inmates all have a job that keeps the institution operational.

There is no privacy in prison - inmates dress, shower, and use the bathroom in the company of other inmates.  Inmates are required to make their bunks and keep their personal possessions neat; All inmates wear identical clothing and must carry their identification card with them at all times.; Most possessions allowed must be purchased from the canteen; Meal times are assigned and inmates have a short time to eat and depart the chow hall, there are no seconds; Inmates are subject to searches of their person and/or cell at any time; All movements of inmates from one area to another are tightly choreographed, monitored and supervised to avaid any incidents between location changes.

Custody/Security Level

MCI-Norfolk is a state medium facility that resembles a high-security institution in many ways. They are designed primarily to house violent offenders with longer sentences (usually in the 20 -year range), and inmates who have exhibited violent tendencies and require segregation from the general population. Inmates live in single and double cells with all movement restricted. The property's perimeter is double-fenced with triple-razor wire fenced perimeters, perimeter patrol and electronic surveillance, medium institutions provide a higher level of security than low facilities but there are some similarities to the controlled movement system.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a State - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in Massachusetts

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPad (no internet access), songs and educational programming.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, JPay, OffenderConnect, Access Corrections, JailATM, CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to MA DOC - Massachusetts Correctional Institution (MCI) - Norfolk at 2 Clark St, Norfolk, MA

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Great Deals For You and Your Inmate