MA DOC - Pondville Correctional Center

State Prison

Last Updated: October 16, 2019
1 Industries Dr, Norfolk, MA 02056
Security Level
State - minimum
Mailing Address
PO Box 146, Norfolk, MA 02056
Facility Type
Satellite View of MA DOC - Pondville Correctional Center

MA DOC - Pondville Correctional Center basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 508-660-3924

This facility is for adult inmates.

The inmates housed at Pondville Correctional located at 1 Industries Dr in Norfolk, MA are placed according to their custody level (determined by a number of factors including the past criminal history and the length of their sentence). There are ample educational and vocational training programs for all inmates, especially ones that show a willingness to learn new things that will prepare them for a better life when they are released. The mission is to promote and prepare the offender to leave in better shape than when they arrived, giving them the best chance to never come back and thus lower the state's recidivism rate.

Pondville Correctional Center is a minimum and pre-release center that houses about 205 adult male state inmates, about 50 of which are at a pre-release status. All inmates at this facility are expected to participate in work assignments unless they have a preexisting medical condition. All inmates are given educational and vocational training, including counseling in life skills, and alternatives to violence. These courses are geared towards modifying inmates previous behavior and giving the inmate a solid foundation to restart their life once they are released.
Pondville runs a work-release program that allows inmates who are within 18 months of parole or release to participate in. Work release allows the inmates to leave the facility and report to a job in the surrounding community during the day, then return to the institution at the end of their shift. This helps in multiple ways, including conditioning the inmate to new work habits and allowing the inmate to earn the funds they will need to restart life once they are released. While incarcerated inmates can also earn a GED and take adult basic education courses in math, reading and writing.

There are no walls or fences at this facility. Security is maintained through inmate counts and strict accountability procedures. Department policy mandates supervisory spot checks of community work crews, drug and alcohol testing, searches, and police notifications when inmates are in their community.


  • Eligible and suitable Level 2 (Pre-release) inmates who are within 18 months of their parole eligibility or discharge date will be classified to participate in the Work Release Program. These inmates work at jobs in the community and earn at least the minimum wage.

The goal of the Department of Correction and Pondville Correctional Center is to successfully reintegrate these inmates back into society by providing gainful employment opportunities while simultaneously providing for public safety.

The program has strict accountability and supervision measures and transportation is provided by Pondville Correctional Center. These measures are explained in depth to employers during an Employer Orientation Program.

Some interesting aspects of the program are:

  • Tax incentives for employers involved in this program.
  • There is a steady supply of labor available through this program.
  • If there is a problem at the work site, Correction Program Officers respond immediately.
  • Inmates are prompt and reliable and their absences will be minimal.
  • A healthy work force. Inmates are regularly tested for drug and alcohol usage and are removed to a higher security level if found positive.
Pondville Correctional Center is committed to working collaboratively with local companies in providing a safe, reliable work force for their business endeavors.
  • Each Level 3 (minimum-security) inmate is expected to maintain a daily job assignment. Wages range from $l.00 to $4.00 per day. Job assignments are intended to provide the offender with opportunities for positive behavioral change while developing work skills and dependable work ethics. Pondville Correctional Center work crews are always under officer supervision while away from the facility.
  • A number of inmates work at the other correctional facilities in the area (MCI-Cedar Junction, MCI-Norfolk and Bay State Correctional Center) doing grounds work, landscaping and janitorial duties.
  • Pondville Correctional Center inmates work to provide community reparation. As such, Pondville works collaboratively with cities, towns and State agencies on various projects that save the taxpayers money and allows the inmates to give something back to the community. Daily and special periodic work crews assist area towns including Norfolk, Plainville, Millis, Medway, Norwood, Mansfield, Foxboro, and Blackstone. Work crew duties range from cleaning streets and parks to assisting schools with painting and general maintenance during holidays, to general clean up and landscaping at municipal buildings. In addition, up to 20 inmates per day assist the Division of Recreation and Conservation with a variety of tasks and projects.

Educational programming

Educational programs are designed to be innovative and provide inmates with the opportunity for positive behavioral change. Based on a need assessment upon entry into the correctional system, offenders who have yet to earn their G.E.D. are strongly encouraged to participate in such programs in order to be considered for gradual reductions in security placement. Academic programs include: Adult Basic Education, English as a Second Language, GED tutoring and Life Skills Computer program. The later program was introduced in 1993 and remains today. This high tech approach to inmate education focuses on such topics as resume writing, job applications, job interviews, personal finance, Adult Basic Education, GED, math and reading skills and basic keyboarding.


  • All offenders at Pondville Correctional Center are subject to random drug testing and treatment sanctions.
  • There are 58 employees: 7 non-security and 51 security/classification positions.
  • The facility has 16-hour health coverage and as such, we receive many inmates with chronic medical conditions.
  • In August 2003, Pondville Correctional Center was re-accredited by the American Correctional Association for a three-year period signifying adherence to National Standards and a striving for professional excellence.
  • In May of 2003 the facility, in conjunction with its privatized medical services, received re-accreditation from the National Commission on Correctional Health Care (NCCHC).

Programs Available at This Facility
Alcoholics Anonymous: A volunteer facilitated working support program where inmates learn about triggers to their behavior, understand past behavior and learn how to build a new, healthier sober lifestyle.

American Vet Dog: The Guide Dog Foundation sponsors this program which provides assistance dogs to disabled veterans and active military personnel.

Basic Computer Skills: This program is designed for participants to master basic computer operation and become proficient in Microsoft Word, Excel and PowerPoint.

Beacon Program: Volunteer facilitated, twelve-week program which explores human behavior and emotions with the intent of increasing skills for identifying emotions and developing new strategies and behaviors to respond more effectively.

Cognitive Skills Workshops: Volunteer facilitated cognitive-based programs: Active Listening, Programs Solving, Setting Goals, Asking for Help, Assertive Communication, Negotiating, and Using Self Control.

Count Down to Freedom Program: This DVD based program helps recidivism and takes offenders step by step through the transition from incarceration to community integration. Candid interviews with professional and ex-offenders offer a unique perspective on what offenders should expect to face throughout their journey from incarceration back to society.

Leadership & Transformation Thinking: The program is a volunteer facilitated program developed by The End Violence Project, which is a non-profit organization with the vision of ending the violence without violence.

Money Smart: This program covers topics such as developing spending plans, budgeting skills, how to choose and maintain a checking account and the basics of building/repairing credit.

Narcotics Anonymous: Staff supervised, volunteer facilitated discussion/support/fellowship group that focuses on the twelve steps of narcotics anonymous and providing community information as appropriate.

Passion to Profit: Creating Your Own Business: Entrepreneurship workshop course introduces students to the fundamentals of small business. Students will be led through the process of writing their own business plan and developing negotiating, networking, self-preservation and interview skills.

Self Help/Twelve Step Programs: Volunteer facilitated substance abuse support groups based on abstinence. Self Help/Twelve-Step programming includes Alcoholics Anonymous, Narcotics Anonymous and Al Anon. Programming is available in both Spanish and English.

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Inmate Locator

MA DOC - Pondville Correctional Center is a facility in the Massachusetts Department of Corrections. The DOC publishes the names of their current inmates and identifies which of their locations the inmate is being held. Your search should start with the first DOC locator to see if your loved one is there. Begin with the first three letters of the offender's first and last name, it does not have to be spelled exactly.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason, they charge to access it.

Visitation Information

MA DOC - Pondville Correctional Center - Visitation

Visiting Hours - Visiting days and times may be subject to change. Please call the facility to verify visiting schedules.
Visiting hours at Pondville Correctional Center are as follows:


6:00 p.m. - 9:00 p.m.

*Note: No visits on Tuesdays and Wednesdays


Saturday: 1:00 p.m. - 4:00 p.m. (1st floor inmates)

6:00 p.m. - 9:00 p.m. (2nd floor inmates)

Sunday: 1:00 p.m. - 4:00 p.m. (2nd floor inmates)

6:00 p.m. - 9:00 p.m. (1st floor inmates)


1:00 p.m. - 4:00 p.m.

6:00 p.m. - 9:00 p.m.

*Note: Visits are restricted to one visiting period on Holidays. Visiting days and times may be subject to change. Please call the facility to verify visiting schedules.

Visitors shall not enter the building more than five (5) minutes prior to visiting hours and shall leave the property promptly at the conclusion of visiting hours.


  • Careless or reckless operation of vehicles on State property is subject to prosecution and/or loss of visiting privileges.
  • There is a fifteen (15) mile per hour speed limit while on State property.
  • All vehicles shall be locked while unattended. Handicap parking is provided at the main entrance of the facility. Only vehicles with a valid handicap registration, or approval by the Superintendent or his/her designee, may utilize handicap parking spaces. All other visitor's vehicles shall park in the available spaces in the main parking lot in front of the facility. Do not uses spaces reserved for State vehicles or for staff members.

Sign In Procedures

  • All visitors are responsible for being familiar with these Visiting Rules and Regulations, and shall conduct themselves accordingly while visiting at the Pondville Correctional Center.
  • Visitors shall proceed directly from their vehicle to the main entrance of the facility.
  • Before being admitted to Pondville Correctional Center, a visitor may be required to produce identification which, in the opinion of the admitting staff member(s) is adequate. A current photographic identification, such as a Massachusetts Driver's license or a passport, shall be sufficient. Exceptions may be made by the Superintendent.
  • As a condition of entry, each visitor {(except those excluded by 103 CMR 482. 11(2) (a)} is required by Statute to make and subscribe a statement under penalties of perjury stating their true name and residence, whether or not he/she has been convicted of a felony, and if, visiting an inmate, his/her relationship to the inmate.
  • If a visitor has been convicted of a felony, the Shift Commander shall inform the visitor that he/she must write to the Superintendent to request permission to visit. The letter must contain a statement of the crime(s) for which he/she was convicted and sentence(s) imposed. No visits shall be permitted without the Superintendent's approval.
  • Any inmate visitor who has a weapon shall not be allowed to visit and will be directed to leave the property promptly.
  • Falsification of any information on the visiting slip may result in termination of the visit and/or loss of visiting privileges. Falsification may also result in criminal penalties.

Designated Visiting Areas

Visiting Room

Personal Effects

  • All visitors are expected to leave personal effects securely locked in their vehicles or in the lockers provided at the Main Entrance. The lockers at the Main Entrance require a quarter to operate.
  • The institution assumes no responsibility for lost or stolen items. No personal items shall be left in the Control Desk area.
  • Cameras, radios, pagers, cellular phones and other types of video/audio equipment are not allowed.
  • Toxic, caustic and flammable materials are not allowed.
  • Personal jewelry may be worn provided all items leave with the visitor.


  • All packages, parcels and other carry-in items are subject to search at any time while on State property.
  • All visitors are subject to search at any time while on State property.
  • All vehicles are subject to search at any time while on State property.


  • Medication of an emergency nature, ((i.e., heart medication) should be declared at control. The visitor shall keep this medication on their person at all times.
  • All non-emergency medications should be secured in the visitor's vehicle unless instructed otherwise by the Shift Commander.


  • All money orders/checks for inmates must be turned in to the Control Desk for deposit into the inmate's account. Cash is not accepted for inmate accounts. A receipt shall be given. Passing money directly to an inmates is not allowed, and may result in termination of visit and/or loss of visiting privileges.
  • Visitors shall be allowed to declare up to thirty dollars ($30.00) per person, per visit for the express purpose of purchasing debit cards to be used in the institution vending machines. Debit cards must be purchased prior to entering the Visiting Room. Once visitors enter the Visiting Room they are not allowed to leave to purchase another card. No cash is to be brought into the Visiting Room. A five dollar bill is required to purchase an initial Debit Card. Debit cards will only allow a maximum amount of $30.00 on the card. There is a 50 cent fee for the purchase of a debit card.


  • Vending machines are available in the Visiting Room. Only food items purchased from the vending machines are allowed in the visiting area.
  • Beverages are also available from the vending machines.

Smoking Policy

Tobacco and tobacco products are contraband and are not allowed in the facility. Visitors are prohibited from smoking in the parking lot or on State Property.

General Conduct

  • It is a felony in Massachusetts for any person to deliver any article whatsoever to an inmate without the permission of the Superintendent or Commissioner or their designees (or to procure an article to be delivered, to possess it with intent to deliver it, or to deposit or conceal it with intent that an inmate shall obtain it). It is also a felony for any person to receive from an inmate any article with intent to carry it out of the institution, unless the Superintendent or Commissioner or their designee give permission.
  • Adults are responsible for the supervision of all children in their care.
  • Visitors are expected to conduct themselves properly at all times.
  • Inmates and visitors must conduct themselves reasonably and not engage in physical contact with inmates that is excessive or inappropriate for a public place. Serious deviations from appropriate standards of behavior may result in administrative action, such as warning, termination of a visit, or suspension or loss of visiting privileges by the Superintendent.
  • Visitors and inmates are expected to keep their general area clean and orderly. All refuse is to be disposed of in proper containers.
  • No pets are allowed on visits. Seeing eye dogs shall be allowed for the visually handicapped.

Special Restrictions

  • Visits are limited to two (2) adults and three (3) children (under 18) per inmate, per visiting period. (Exceptions may be considered with sufficient reason. Requests are to be made in writing to the Deputy Superintendent's office, via the Visiting Coordinator.
  • All children (under 18) must be accompanied by an adult.
  • Unless related by blood, marriage or adoption, children (under 18) must be approved by the Superintendent prior to visiting. Children/minors (under 18) who are related to the inmate must be accompanied by the parent or guardian who has physical custody. Otherwise the minor must demonstrate that they have the consent of a parent or guardian who has physical custody. Adults who are not the parent or guardian having physical custody must submit a completed minor consent form to the Superintendent of Pondville Correctional Center and obtain the Superintendent's approval prior to visiting with a minor. In addition, the adult must have the minor's birth certificate.
  • Ex-offenders shall be required to obtain the approval of the Superintendent prior to visiting. Normally such approval shall not be considered within six (6) months of release.
  • The Shift Commander reserves the right to limit the number or length of visits in the event of overcrowding or other restrictive circumstances.
  • Inmates who fail to report to a regularly scheduled work assignment may not be eligible for visits on the same day.
  • Inmates who have obtained a medical Special Order for bed rest shall not be eligible for visits on the same day.
  • Inmates are not allowed to visit during their scheduled work/program assignment.
  • Inmates are not allowed in the visiting room until they have been paged by the Control Desk or Visiting Officer.
  • Inmates are not allowed to meet visitors at the entrance to the facility or to escort visits from the visiting area when the visit has concluded.
  • Visitors must remain with the inmate they are visiting.
  • Inmates may not return to their room or go elsewhere within the building (except for use of the bathroom in the holding cell) while on visits without permission from staff.
  • The institution reserves the right to cancel any visiting period without prior notice due to emergencies, which may include inclement weather.

Special Visits

  • Attorney Visits
    1. All attorney visits will be conducted during normal visiting hours, except where prior approval has been granted by the Superintendent or his/her designee. It is requested that attorney visits call at a minimum of one hour prior to visiting a client.
    2. Attorney visits shall occur in designated visiting areas to assure the confidentiality/privacy of the inmate-attorney contact. Designated attorney visit areas shall be as follows:
      1. During non-visiting hours the Visiting Room shall be utilized for attorney visits.
      2. During visiting hours, when a special request is made for a private meeting area with the attorney, reasonable accommodations shall be arranged by the Shift Commander.
    3. All attorneys requesting special visiting accommodations may be asked to provide appropriate credentials such as: Mass Bar Association Card, evidence of attorney intern status, or other documentation giving him/her attorney privileges.
  • Persons Coming from Long Distances
    1. Any person intending to visit, and who may have to travel a long distance, may request special permission from the Superintendent for an extended and/or alternate visiting period. Such requests shall be made at least two weeks prior to the intended visit.
  • Visits to Hospitalized Inmates
    1. Notwithstanding the general policy (PCC 483), the Superintendent of the Lemuel Shattuck Hospital Correctional Unit, or of any reception/diagnostic center, may restrict visiting to family members, and attorneys and others visiting in a professional capacity.
    2. No one may visit an inmate temporarily confined in an outside hospital (other than the Lemuel Shattuck Hospital Correctional Unit, as noted above), without the prior approval of the Superintendent, Deputy Superintendent or Shift Commander of Pondville Correctional Center, or of the Commissioner or Deputy Commissioner.
  • Visits to Inmates in Disciplinary Status
    1. Unless otherwise stipulated by a disciplinary sanction (i.e., loss of visiting privileges, room restriction), inmates with pending disciplinary matters or appeals may continue to receive visits as usual.


  • Visitors shall not introduce, remove from State property, or otherwise have in their possession or property, any item of contraband including, but not limited to:
  • - guns, knives or other weapons - controlled substances - alcohol - explosive or incendiary devices - tobacco products, packages, parcels or mail intended for the inmate which have not been inspected for contraband - any item not allowed for the possession or retention by inmates
  • Questions regarding any item which may be potentially classified as contraband shall be addressed to the Shift Commander. The Shift Commander's decision shall rule at the time of the question. Appeals may be directed to the Superintendent.
  • Violation of any State and/or Federal Law may result in criminal prosecution.

Barred Visits and Appeals

  • Violation of any rule or regulation governing visits at Pondville Correctional Center may result in refusal of visiting privileges, termination of visits and/or barring from future visits.
  • The Shift Commander has the authority to restrict or suspend visiting privileges pending review and/or appeal to the Superintendent.
  • Barred visitors are restricted from entering any Department of Correction facility prior to reinstatement of their visiting privileges. Application for reinstatement may occur upon expiration of the period of barring, unless reinstatement has previously been determined to be automatic. Application is made to the facility Superintendent where the inmate currently resides.
  • Barred visitors may seek a review of the barring, suspension or restrictions by the Superintendent by sending him/her a letter within fifteen (15) working days. The visitor's letter shall include a detailed narrative describing the incident and setting forth the reasons the visitor feels the bar, suspension or restriction should be lifted. The visitor may also request an informal meeting with the Superintendent or his/her designee.

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Facility Type

The Massachusetts Department of Corrections is responsible for the operation of MA DOC - Pondville Correctional Center where they supervise adults convicted of a state crime and then sentenced to a commitment period by the County or Circuit Judge. The penalty phase of the commitment is the length of the sentence imposed and what type of facility they will spend their time in. Once the inmate is taken into custody there is an orientation period where the offender is evaluated medically and psychologically. The results of their findings will have everything to do with the level of custody the prisoner will be incarcerated.

State prison is also referred to as a correctional facility, penitentiary or detention center and is a facility in which inmates are forcibly confined and denied a variety of freedoms under the authority of the state. Convicted criminals are sent to prison as punishment and must follow very strict rules of conduct and order or they are held to additional punishment like loss of privileges or isolation. The address is 1 Industries Dr, Norfolk, MA located in Norfolk County.

There is a fundamental difference between jail and prison. It has everything to do with the length of stay for inmates; jail is short-term and prison is long-term. Jail is most commonly used within a criminal justice system for people charged with crimes who must be imprisoned until their trial, or those pleading or being found guilty of crimes at trial may be sentenced to a specified short period of imprisonment. Jails are usually run by local law enforcement county sheriff and/or local government police agencies.

Because prisons are designed for long-term incarceration, they are better developed for the living needs of their populations. State prison offers the inmate a more regular, routine life, the wider range of programs, better facilities and generally better food. The DOC has a bevy of disciplines for which an offender may be classified, they are Reception Centers, High Security (Males), General Population (Males), and Female Offenders.

State prison is very much like a town inside a town. There is a mayor (the warden - call 508-660-3924 for information), a store (the commissary), housing (cells), medical care (infirmary), library (law, education and lending), civic organizations (clubs), worship (chapel), a park (the recreation yard), a cafeteria (chow hall), police (correctional staff), a jail (disciplinary segregation unit, the SHU, the hole), laws (administrative rules), judges (hearings officers), and the inmates all have a job that keeps the institution operational.

There is no privacy in prison - inmates dress, shower, and use the bathroom in the company of other inmates.  Inmates are required to make their bunks and keep their personal possessions neat; All inmates wear identical clothing and must carry their identification card with them at all times.; Most possessions allowed must be purchased from the canteen; Meal times are assigned and inmates have a short time to eat and depart the chow hall, there are no seconds; Inmates are subject to searches of their person and/or cell at any time; All movements of inmates from one area to another are tightly choreographed, monitored and supervised to avaid any incidents between location changes.

Custody/Security Level

MA DOC - Pondville Correctional Center is a minimum security state prison located at 1 Industries Dr in Norfolk, MA operated by the Massachusetts Department of Corrections. This institution is considered the best situation to be in if you have to be incarcerated. Inmates assigned to minimum security prisons generally pose the least risk to public safety. Inmates live in dormitories on a campus that resembles a school more than a prison. Inmates must have less than 8 years on their sentence, be non-violent with a clear disciplinary history to qualify for minimum designation. There is much less supervision of inmate movement within the prison than at any other custody level.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a State - minimum facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about MA DOC - Pondville Correctional Center that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at

How To Send Money:

How to Send an Inmate Money in Massachusetts

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPad (no internet access), songs and educational programming.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, JPay, OffenderConnect, Access Corrections, JailATM, CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at MA DOC - Pondville Correctional Center letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to MA DOC - Pondville Correctional Center at 1 Industries Dr, Norfolk, MA

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Great Deals For You and Your Inmate