Crossroads Correctional Facility - CoreCivic is a privately operated correctional facility in Shelby, MT, managed by the contracted operator under contract with the contracting corrections agency. The day-to-day operations at this facility are run by the contracted operator, but the rules governing who is held here, what programs are available, and how release works are set by the contracting corrections agency - not by the private operator. If you have questions about programs, release dates, or official policies, contact the contracting corrections agency directly, not the contracted operator's corporate office. Information on this page was last verified August 2026.
Crossroads Correctional Facility - CoreCivic operates under contract with the contracting corrections agency. The policies governing your family member's incarceration - programs, release, and official rules - are set by the contracting corrections agency. For questions beyond what this page covers, contact the contracting corrections agency directly.
InmateAid has been helping families navigate private facilities, state prisons, federal institutions, and county jails since 2012. Our founder served 66 months in federal custody. We know how the private prison system works and where the gaps are. InmateAid holds a BBB A+ rating.
"Navigating a private prison was confusing - I kept getting told to call the contractor when I needed answers from the government agency. InmateAid helped me understand who to actually talk to."
-- A family member in Montana
Need help right now? Contact InmateAid - we are here.
Start with the the contracting corrections agency inmate or detainee search - this is the authoritative source for current location and custody status. Private facility records are maintained by the contracting government agency, not by the contracted operator. You can also use InmateAid's inmate locator to search by name across Montana facilities.
If your family member was recently transferred to Crossroads Correctional Facility - CoreCivic, allow 24 to 48 hours for records to update before assuming a search result is wrong. You can also pull their arrest record and conviction details to confirm case status. For direct questions, call Crossroads Correctional Facility - CoreCivic at 406-434-7055.
This is the question most families do not know to ask - and it matters.
the contracted operator manages the day-to-day operations at Crossroads Correctional Facility - CoreCivic: staffing, facility maintenance, food service, and daily scheduling. But the contracted operator does not set the policies that govern your family member's incarceration. Those policies come from the contracting corrections agency, the government agency that contracted the contracted operator to run this facility.
What this means practically: if you have a question about programs, parole eligibility, release dates, sentence credits, or official inmate rights, the answer comes from the contracting corrections agency - not from the contracted operator's main phone line or website. If the contracted operator staff cannot answer a policy question, that is why. Escalate to the contracting corrections agency directly for anything involving official policy or your family member's legal status.
For operational questions - current visiting hours, phone provider, commissary procedures - the Crossroads Correctional Facility - CoreCivic facility staff at 406-434-7055 are the right contact.
Your family member calls you - you cannot call them. All calls are recorded and monitored except verified attorney calls.
Calls from Crossroads Correctional Facility - CoreCivic go through the facility's contracted phone provider. Visit InmateAid's prison calls page to find the current provider and get your account set up before the first call.
Private facilities use the same major phone providers as government-run facilities - GTL, ICSolutions, Securus, or others depending on the contract. The setup process is the same regardless of operator. Do not let it be a barrier.
Visitation at Crossroads Correctional Facility - CoreCivic follows the rules set by the contracting corrections agency and implemented by the contracted operator staff. Most private facilities require advance visitor registration - contact Crossroads Correctional Facility - CoreCivic at 406-434-7055 to confirm the registration process and current visiting hours before making the trip.
General rules that apply at most private correctional facilities: dress conservatively, avoid colors or patterns that resemble inmate clothing, leave your phone and valuables in your car or facility lockers, bring valid government-issued ID. Children may require specific authorization. Call 406-434-7055 before every visit to confirm current hours - private facilities do not always maintain consistent schedules and policies can change without public notice. Read InmateAid's visitation guide for a full pre-visit checklist.
Crossroads Correctional Facility - CoreCivic Visiting
Saturday and Sunday from 8:00 A.M. to 5:00 P.M.
Non-contact state inmates and close custody include 12:30 P.M. to 5:00 P.M.
All visits of the United States Marshall Service detainees shall be non-contact. The visiting schedule for USMS inmates is on Saturday and Sunday from 8:00 A.M. to 12:30 P.M.
Who can visit?
Only four (4) people, including children, may visit each offender at one time.
How do I get approved for visitation?
Prospective visitors can obtain an application by clicking the link, downloading, and printing the visitation application. Offenders also have access to the visitation application, and they can mail out copies. Please fill out the application in its entirety. Omitted questions or falsifying answers will cause the application to be disapproved. Please remember to send in a copy of your Driver's License. Send the application to the following address:
Crossroads Correctional Center,
50 Crossroads Drive
Shelby, MT, 59474.
Approval Process and Visitor Questionnaire Information:
1. The visitor cannot be on another offender's list unless the visitor is a member of the immediate family and approved by the warden.
2. The chief of unit management or designee will review the questionnaire to ensure that the form has been filled out completely. As stated above, incomplete questionnaires will be disapproved.
3. Persons on active probation or parole, or other forms of conditional release (including but not limited to furlough or work release), ordinarily will not be approved. In compelling cases such as immediate family, (mother, father, brother, sister, wife, husband, children, and grandparents; step parents and half-siblings may be included if they spent a substantial portion of the offender's formative years with him), the individual must obtain the permission of the supervising agency and the warden/assistant warden/chief of security/program manager or designee, prior to being allowed to visit.
4. Persons with criminal records will not be automatically excluded from visiting but must be approved by the warden/assistant warden/chief of security/chief of unit management or designee. The nature and extent of an individual's criminal record, supervision status, history of recent criminal activity, and potential threat to the safety and security of the facility will be weighed against the benefits of visitations in determining eligibility. If a visitor is denied, he/she may appeal to the warden.
5. If there is reason to believe that a person may have a potentially detrimental effect on the offender or who may constitute a threat to the security of the facility, that person will be excluded from the approved visitor list.
How do minors get approved to visit?
Persons under the age of eighteen (18) may visit only in the presence of a parent or guardian. If the parent/guardian does not wish or is not able to visit the offender, then the parent/guardian must send a notarized statement, with the date of visit included allowing another approved visitor to accompany the child. Separate questionnaires must be submitted for each adult and child eighteen (18) years of age and older. Questions will be answered for each person on the same questionnaire if it is a parent and child/children under eighteen (18) years old a birth certificate must be submitted to verify identity.
How long does the application process take?
It takes approximately 30 days to process an application from the date that it is received.
How will I know if I've been approved?
When an individual is approved or disapproved for visitation, notice will be given to the offender who submitted the name. It will be the responsibility of the offender to notify visitors of approval or disapproval. When an individual is not approved for visitation, notice of the reasons for disapproval will be given to the offender who submitted the individual's name. Generally, the visitor may reapply in six months.
How long can I visit? The length of the visits will be determined by the number of visitors waiting and the distance that each has traveled. For example, when the visitation room has reached its capacity and visitors are waiting in the lobby, visits may be limited to four (4) hours for those who traveled over 300 miles and two (2) hours for those who traveled a shorter distance. Offenders who have not received a visit for the weekend will have priority before those who have already received visitors.
What are the allowable holidays?
Times will be determined as each holiday approaches. Offenders will be responsible for letting their visitors know of the allowable times for the following holidays: Memorial Day, Labor Day, Fourth of July, Thanksgiving Day and Christmas Day.
Will I be searched?
Yes. Visitors may be searched by a scanning device and/or frisk or pat searched. Belongings such as purses and briefcases may be searched. What is the dress code for visitation? The dress code for visitors include: no visible body piercings, skirts at least knee length when standing, shirts with sleeves and a hem at least three (3) inches below the waistline, socks, stockings or pantyhose must be worn by all visitors, shoes or sandals with socks, females must wear a bra, females must wear a slip when wearing a skirt or dress, both males and females must wear underpants. The administrative duty officer will make the final decisions in the matter of dress. If in their estimation the clothing is not appropriate, the visitor will be asked to leave. The visitor will not be allowed to cover or wrap the problem in question; he or she must leave.
The following items are non-allowable:
Tank tops, halter tops, shorts (children six (6) or under allowed), bikini tops, bib overalls, shirts with open backs, spandex pants or tops, improperly fitting sweat pants, loose knit/mesh tops, wraparound skirts, see-through fabrics, down-filled vests, hats, caps or scarves, low cut/unbuttoned tops that expose undergarments or cleavage, belts with hidden compartments/money belts, any clothing that refers to obscenity, alcohol, or drugs, sunglasses, hoodies, low riding pants.
What type of identification do I need to be allowed into the facility?
Adult visitors are to show positive picture identification prior to each visitation.
What items am I allowed to bring to visitation?
Allowable items include: car keys that do not have an excessive number on a bare ring, identification with picture- state or federal only, change not to exceed $25.00 in loose coin only, no paper currency allowed. One (1) wedding ring, one (1) watch, and one (1) religious medallion or pin, one (1) white handkerchief, one (1) pair of eyeglasses, prescribed medical appliances that must have medical documentation, it is recommended they be placed in visitor's lockers in the lobby area. Allowable baby items include: one (1) clear plastic bottle of formula or juice, one (1) factory sealed plastic jar of baby food, one (1) baby spoon, four (4) diapers, one (1) small bib, one (1) small package of wipes, one (1) blanket, not quilted, **no carriers or diaper bags, the above items may be placed in a clear plastic bag.**
All other personal property is to be left in the visitor's car secured. Provisions will be made for coats to be stored while visiting. Coats are not to be worn in the visiting room.
The commissary or trust account gives your family member access to hygiene items, snacks, phone time, and postage. Keeping money on the books is one of the most consistent practical contributions you can make.
Steps to send money to Crossroads Correctional Facility - CoreCivic:
1. Go to InmateAid's send money page to find the approved deposit method for this facility
2. Have your family member's full legal name and their ID number - this may be a BOP Register Number, state DOC number, or facility booking number depending on the contract type
3. Choose online deposit, phone deposit, or facility kiosk
4. Use the name and number exactly as they appear in the facility system - errors delay or reject deposits
Mail is a consistent connection across what may be a long sentence.
Crossroads Correctional Facility - CoreCivic accepts incoming mail addressed to your family member at 50 Crossroads Drive. Include their full legal name and ID number on every piece of mail. Mail rules at private facilities follow the contracting authority's standards - which means they are typically as strict as government-run facilities of the same type. Plain white paper only, no staples, no glitter, no stickers, no colored ink. Photos should be standard print size with nothing written on the back. When in doubt, keep it simple - rejected mail may not come with notification.
InmateAid's send mail service prints and mails on approved stock from your phone or computer. Formatting rejection is not a risk.
Books and magazines must be ordered new, directly from the publisher or an online retailer. Order through Amazon or directly from the publisher. Anything shipped from a personal address will be rejected.
Programs at private facilities are determined by the contract with the contracting corrections agency, not by the contracted operator. The availability of education programs, vocational training, substance abuse treatment, and other programming depends entirely on what the contracting corrections agency has contracted and funded.
Contact Crossroads Correctional Facility - CoreCivic at 406-434-7055 or the contracting corrections agency directly to confirm what programs are available and how enrollment works.
Release from Crossroads Correctional Facility - CoreCivic is governed by the contracting corrections agency, not by the contracted operator. The operator has no authority over release dates, sentence credits, or early release decisions.
Contact the contracting corrections agency directly for information about release dates, sentence credits, and reentry planning. the contracted operator staff at the facility can answer operational questions but cannot address release timing - that authority rests with the contracting corrections agency.
People held at private facilities retain the same constitutional rights as those in government-run facilities. Private operation does not diminish those rights - it just adds a layer to navigating them.
If your family member experiences a problem at Crossroads Correctional Facility - CoreCivic - mistreatment, inadequate medical care, safety concerns - the complaint path runs through the contracting corrections agency, not just the contracted operator. the contracted operator has an internal grievance process your family member can initiate, but unresolved complaints should be escalated to the contracting corrections agency's oversight office, the relevant state Attorney General's office, or in serious cases to the federal Department of Justice Civil Rights Division.
Document everything. Private facilities have faced civil rights litigation and oversight investigations - your documentation matters if a complaint escalates. InmateAid's what to expect guide covers inmate rights and the grievance process in general terms. For facility-specific concerns, contact the contracting corrections agency directly.
Whether the facility is private or government-run, the experience of having a family member incarcerated in Montana involves navigating the same systems - phone providers, visitation rules, inmate search, and what happens at release. InmateAid's Montana prison resources hub covers all of it in one place, written for families navigating the Montana system.
Have a specific question from someone who has been through it? Browse questions and answers at InmateAid Montana Q&A.
Frequently Asked Questions about Crossroads Correctional Facility - CoreCivic
Who runs Crossroads Correctional Facility - CoreCivic and who sets the rules?
Crossroads Correctional Facility - CoreCivic is operated by the contracted operator under contract with the contracting corrections agency. the contracted operator manages daily operations. the contracting corrections agency sets the policies governing incarceration - programs, release, and official rights. For policy questions, contact the contracting corrections agency directly.
How do I find out if my family member is at Crossroads Correctional Facility - CoreCivic?
Search the the contracting corrections agency inmate locator online or call Crossroads Correctional Facility - CoreCivic at 406-434-7055. You can also use InmateAid's inmate locator to search across Montana facilities by name. Records may take 24 to 48 hours to update after a transfer.
What ID number do I need for phone accounts and money deposits?
The ID number depends on the contract type. For federal contracts, use the BOP Register Number. For state contracts, use the state DOC number. For local contracts, use the facility booking number. Call Crossroads Correctional Facility - CoreCivic at 406-434-7055 to confirm which number the facility uses for commissary and phone accounts.
Can the contracted operator deny my visit or change visitation rules?
Visitation rules are set by the contracting corrections agency and implemented by the contracted operator staff. the contracted operator cannot arbitrarily deny visitation outside the rules set by the contracting corrections agency. If you believe a visit denial was improper, contact the contracting corrections agency to report it. Always call 406-434-7055 before making the trip to confirm current hours and any registration requirements.
What should I do if I have a serious concern about conditions at Crossroads Correctional Facility - CoreCivic?
Contact Crossroads Correctional Facility - CoreCivic at 406-434-7055 first. If the response is unsatisfactory, escalate to the contracting corrections agency. For serious concerns involving safety, medical neglect, or rights violations, the relevant state Attorney General's office and the DOJ Civil Rights Division are additional contacts. Document all communications in writing.
Private prisons add complexity to an already complex situation. The company name on the door is not who is making the decisions that matter for your family member - the government agency holding the contract is. Understanding that distinction is the first step to getting the right answers from the right people.
InmateAid was built to help families cut through exactly this kind of complexity. Use us.