New Hampshire's state prison phone system runs entirely through one platform. The New Hampshire Department of Corrections (NHDOC) uses ConnectNetwork by GTL - now ViaPath Technologies - for phone calls, messaging, tablets, and video visitation at all state facilities.
New Hampshire has 10 counties, each operating its own jail with independent phone contracts.
NHDOC uses "inmates" in communications-related materials and "residents" in program and services materials.
PART 1 - NHDOC STATE PRISONS
Phone vendor: ViaPath Technologies (GTL / ConnectNetwork)
ConnectNetwork Site ID for all NHDOC facilities: 222
The official NHDOC communications page states: "NHDOC use a contracted 3rd party service ConnectNetwork by GTL (Now Viapath) for most forms of inmate communication."
Services available through ConnectNetwork for NHDOC (Site ID 222):
- AdvancePay Phone (prepaid calling tied to your phone number)
- PIN Debit (inmate-funded calling)
- Trust Fund deposits
- Community Corrections payments
- Messaging (electronic messaging via tablets)
- Visitation Scheduling
- Video Visitation (through GTL VisitMe)
How NHDOC phone calls work
Inmates place outgoing calls only. They cannot receive incoming calls. The inmate calls from a facility phone or tablet to numbers on their approved phone list. All non-legal calls are monitored and recorded. Attorney calls are confidential.
Setting up a ConnectNetwork account
Online: connectnetwork.com (enter Site ID 222 for NHDOC facilities)
Automated IVR: 1-800-483-8314 (account setup, payments, balance check - 24 hours)
Customer care: 1-877-650-4249
Account types:
AdvancePay (prepaid collect): You create and fund an account tied to your phone number. When the inmate calls your number, costs are deducted from your balance. Works for all phone types including cell phones. Set up at connectnetwork.com, by IVR (1-800-483-8314), or through customer care (1-877-650-4249).
PIN Debit: The inmate funds calls directly from their trust/commissary account. They can call any approved number. Families can deposit funds into the inmate's trust account through ConnectNetwork; inmate then uses those funds for calls.
Important: AdvancePay account inactivity policy (effective June 1, 2026)
ViaPath updated its AdvancePay inactivity policy effective June 1, 2026:
- An account becomes inactive after 180 consecutive days of no use.
- Once inactive, you have an additional 90 days to request a refund.
- After the 90-day refund window, remaining balance is converted to audio calling minutes in ViaPath's Free Calling Program and is no longer available for refund.
- To request a refund: call 877-650-4249.
- If you receive calls regularly, the 180-day period resets with each use.
Rate
The current per-minute rate is not published directly on the NHDOC communications page or on the ConnectNetwork NHDOC facility page. New Hampshire was not identified as a state above the FCC 2025 IPCS Order caps (only FL, KY, OK were above the caps), so the current rate is at or below $0.12/min for state prisons.
Verify the current rate at connectnetwork.com before adding funds, or call 1-800-483-8314 for rate information.
Video visitation
Video visits are managed through GTL VisitMe. To schedule and register, visit nhdoc.gtlvisitme.com/app. A ConnectNetwork account is used for payment.
NHDOC facilities
New Hampshire operates three state correctional facilities plus minimum-security units:
New Hampshire State Prison for Men (NHSP) - Concord
NH Correctional Facility for Women (NHCFW) - Concord
Northern NH Correctional Facility (NNHCF) - Berlin
Shea Farm Transitional Housing Unit - women's minimum security
Additional minimum-security units
Family Resource Centers (FCC) are located at all three state prisons and minimum-security units. The FCC is a resource for families to get support and information.
Inmate locator: business.nh.gov/inmate_locator/
NHDOC contact:
Physical: 64 South Street, Concord, NH 03301
Mailing: PO Box 1806, Concord, NH 03302-1806
Phone: 603-271-5600 | Fax: 888-908-6609
General inquiries: nhdoc@doc.nh.gov
PART 2 - NEW HAMPSHIRE COUNTY JAILS (10 counties)
New Hampshire has 10 counties, each operating its own jail. County jails contract phone services independently from NHDOC. Common vendors include ConnectNetwork (ViaPath/GTL) and Securus Technologies. ICSolutions also serves some NH county facilities.
Notable examples (verify before relying on this information)
Cheshire County Department of Corrections (Keene):
825 Marlboro Rd., Keene, NH 03431 | 603-903-1600
Vendor: ConnectNetwork (ViaPath/GTL); connectnetwork.com
Rockingham County House of Corrections and other counties: Verify current vendor at the county sheriff's or county government's official website. Look for "Inmate Telephone" or "Jail Services." Call the facility directly if not posted.
What to do before the first call
For an NHDOC state prison:
1. Find the inmate's NHDOC number and current facility at business.nh.gov/inmate_locator/
2. Ask the inmate to add your phone number to their approved calling list
3. Set up a ConnectNetwork AdvancePay account at connectnetwork.com (Site ID 222) or call 1-800-483-8314
4. Fund the account; verify current rate before adding funds
5. Wait for the inmate to initiate the call
For a New Hampshire county jail:
1. Find the individual through the county jail's website or inmate search
2. Identify the current vendor from the jail's official site
3. Set up an account with that vendor
4. Add funds
5. Wait for the individual to call
Frequently asked questions
Who provides phone calls at New Hampshire state prisons?
ViaPath Technologies (GTL/ConnectNetwork). NHDOC Site ID 222. Setup at connectnetwork.com or call 1-800-483-8314; customer care 1-877-650-4249.
What is the rate?
Not published on the official NHDOC or ConnectNetwork NH facility page. At or below $0.12/min (FCC 2025 cap for state prisons). Verify at connectnetwork.com before funding.
What happens if my AdvancePay account is inactive?
Effective June 1, 2026: accounts inactive for 180 consecutive days become inactive. You then have 90 days to request a refund by calling 877-650-4249. After that, remaining balance converts to audio calling minutes in ViaPath's Free Calling Program.
What is the Site ID?
New Hampshire DOC Site ID is 222 on ConnectNetwork. You may need this when setting up an account through the IVR phone system.
Does NHDOC have tablets?
Yes. Tablets are available and connected to the ConnectNetwork platform for messaging, video visits, and other services.
How do I schedule a video visit?
Video visits use GTL VisitMe. Register and schedule at nhdoc.gtlvisitme.com/app.
Do county jails use ConnectNetwork?
Some do (e.g., Cheshire County). Others use Securus or ICSolutions. Always verify the specific county jail's vendor. ====================================================================
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