New Mexico's state prisons use Securus Technologies under a long-running statewide contract with the New Mexico Corrections Department (NMCD). New Mexico also has its own state-level intrastate rate caps, administered by the New Mexico Public Regulation Commission (PRC), that apply to prison and jail phone calls independently of federal FCC caps.
New Mexico's 33 counties each operate their own jails with independent phone contracts.
NMCD uses "inmates" and "offenders" in official materials.
PART 1 - NMCD STATE PRISONS
Phone vendor: Securus Technologies
Setup: securustech.net or call 1-800-844-6591
Phone policy governing all calls: NMCD CD-150300 Access to Telephones, Telephone Monitoring, Attorney Phone Calls. Available at cd.nm.gov/wp-content/uploads/2023/12/CD-150300.pdf
How NMCD phone calls work
Inmates place outgoing calls only. Inmates cannot receive incoming non-legal calls. Calls are limited to a maximum of 20 minutes. A warning is given before the call is automatically disconnected at the time limit.
Getting your number approved:
1. Write a letter to the inmate that includes your full name and phone number.
2. The inmate requests to add your number to their approved phone list.
3. Once approved, the inmate can call your number using their Securus PIN.
All calls are monitored and recorded except verified attorney calls.
Setting up a Securus account
Online: securustech.net
Phone: 1-800-844-6591
Account types:
AdvancePay (prepaid collect): Fund an account tied to your phone number. When the inmate calls, charges are deducted from your balance. Works for all phone types including cell phones.
Traditional collect: Charges appear on your monthly phone bill if your carrier permits.
Rate
New Mexico has its own intrastate phone rate cap set by the New Mexico Public Regulation Commission under NM Admin Code 17.11.28.17 (current through September 2024). The cap for intrastate calls from state prisons is $0.12/min for all call types (prepaid, debit, prepaid collect, collect).
The actual Securus rate for NMCD state prisons may be at or below this cap. Historical rates have been well below the cap. Verify the current rate at securustech.net or call 1-800-844-6591 before adding funds.
New Mexico ancillary fee caps (NM Admin Code 17.11.28.18):
Automated payment: $3.00/use
Single-call services: $3.00 (no markup on third-party fees)
Live agent: $5.95/use
Paper bill/statement: $2.00/use
Third-party financial transaction: $3.00/transaction (no markup)
Note on the Penitentiary of New Mexico (PNM)
The official PNM facility page states that "inmates are not allowed to receive phone calls or any electronic correspondence." This refers to inmates not being able to receive incoming calls - outgoing calls to approved numbers may still be available. PNM is the maximum security facility (Santa Fe) and may have additional restrictions. Verify directly with PNM at 505-827-8201 before setting up a Securus account for calls from that facility.
NMCD facilities (8 state-operated)
Central New Mexico Correctional Facility (CNMCF) - Los Lunas | medium security
Guadalupe County Correctional Facility (GCCF) - Santa Rosa
Northeast New Mexico Correctional Facility (NENMCF) - Clayton
Penitentiary of New Mexico (PNM) - Santa Fe | maximum security
Roswell Correctional Center (RCC) - Roswell
Springer Correctional Center (SCC) - Springer
Southern New Mexico Correctional Facility (SNMCF) - Las Cruces
Western New Mexico Correctional Facility (WNMCF) - Grants
All NMCD facility mailing addresses: cd.nm.gov/inmate-mail-addresses/
Offender search: cd.nm.gov/offender-search/
NMCD contact:
4337 NM 14, Santa Fe, NM 87508
PO Box 27116, Santa Fe, NM 87502-0116
Main: 505-827-8645
Inmate Records: 505-690-9790
Family Services: CDFamilySrvcs@cd.nm.gov | 505-827-8710 or 505-231-4762
PART 2 - NEW MEXICO COUNTY JAILS (33 counties)
New Mexico has 33 counties, each operating its own detention center. County jails contract phone services independently from NMCD. Common vendors include ViaPath/ConnectNetwork (GTL), Securus Technologies, and NCIC Inmate Communications.
New Mexico state intrastate rate caps for jails (NM Admin Code 17.11.28.17, current through September 2024):
- Jails with average daily population (ADP) 1,000 or more: $0.14/min cap
- Jails with ADP under 1,000: $0.15/min cap
Notable example (verify before relying on this information)
Bernalillo County Metropolitan Detention Center (MDC, Albuquerque):
100 Deputy Dean Miera Dr., Albuquerque, NM 87105
New Mexico's largest county jail. Verify current vendor and rates at the Bernalillo County Sheriff's website or MDC directly.
For all other counties: Go to the county's official website or the county jail's information page and look for "Inmate Telephone" or "Phone Services." Call the facility directly if not posted online.
What to do before the first call
For an NMCD state prison (except possibly PNM):
1. Find the inmate's NMCD number and current facility at cd.nm.gov/offender-search/
2. Write a letter to the inmate including your phone number
3. Ask the inmate to request adding your number to their approved list
4. Set up a Securus account at securustech.net or call 1-800-844-6591
5. Fund the account; verify the current rate before adding funds
6. Wait for the inmate to initiate the call using their PIN
For PNM specifically:
Contact the facility at 505-827-8201 to confirm current phone access and rules before setting up an account.
For a New Mexico county jail:
1. Find the individual through the county detention center's website
2. Identify the current phone vendor
3. Create an account with that vendor
4. Add funds
5. Wait for the individual to call
Frequently asked questions
Who provides phone calls at New Mexico state prisons?
Securus Technologies. Setup at securustech.net or call 1-800-844-6591.
What is the rate?
New Mexico caps intrastate prison calls at $0.12/min. The actual Securus rate may be lower. Verify at securustech.net before adding funds.
How do I get on the approved calling list?
Write a letter to the inmate with your name and phone number. The inmate submits a request to add you. Once approved, they can call your number.
What is the call time limit?
20 minutes per call for most NMCD facilities. The system gives a warning before automatic disconnection.
Can the inmate receive incoming calls?
No. All calls are outgoing from the inmate. No incoming non-legal calls are permitted.
What is special about PNM?
PNM (Penitentiary of New Mexico) is the maximum security facility in Santa Fe. Its official page indicates no incoming phone calls or electronic correspondence. Verify current phone access at 505-827-8201 before setting up a Securus account.
Does New Mexico have its own rate caps?
Yes. The New Mexico Public Regulation Commission sets intrastate rate caps: $0.12/min for state prisons, $0.14/min for large jails, $0.15/min for smaller jails. These apply to in-state calls. ====================================================================