NYSDOC - Upstate Correctional Facility

Finding a State Inmate at NYSDOC - Upstate Correctional Facility

If you're trying to locate someone in New York state custody at NYSDOC - Upstate Correctional Facility in Malone, the New York Department of Corrections maintains a state-level inmate locator that covers all DOC facilities. Every state runs its own system, so the search experience differs significantly from federal or county-level locators. If the DOC locator does not return the person you're looking for, call NYSDOC - Upstate Correctional Facility directly at 518-483-6997 to confirm current custody status.

Using the State DOC Inmate Locator

The New York DOC inmate locator searches by full name, DOC inmate number, or both. The state inmate number is assigned at intake and stays with the inmate across transfers between facilities within the state, but it does not transfer if the inmate moves to another state or to federal custody. State locators typically return the inmate's current housing facility, custody level, projected release date, and parole eligibility, though specific data fields vary by state.

When the Inmate Doesn't Appear in the DOC Locator

A state inmate may be missing from the DOC locator for several reasons. Newly sentenced inmates often spend weeks at a county jail awaiting transfer to the state reception center, during which they are not yet in the DOC system. Inmates in transit between facilities may be temporarily missing. Some states delay public records by 24 to 72 hours after intake. The Truthfinder arrest search can help locate someone during this gap period because it pulls from county jail rosters as well as state systems.

State Inmate Numbers and Out-of-State Transfers

If the inmate was recently transferred from another state under an interstate compact, or moved to federal custody on writ, the New York DOC locator may show them as "in transit" or remove the record entirely. To track inmates across state or federal jurisdictional moves, call 518-483-6997 for current location and case status.

Once You've Located the Inmate

When you confirm the person is at NYSDOC - Upstate Correctional Facility, set up an inmate phone account with the facility's contracted provider and arrange any money transfer or commissary funding needed. For phone plans, money transfer, and mail services that work with New York state facilities, see InmateAid's inmate services and call 518-483-6997.

To confirm current custody status, recent transfers, or release information at NYSDOC - Upstate Correctional Facility, call 518-483-6997.

Understanding Prison Phone Services: The Lowest Rate Is Now the Law

For decades, prison phone companies held a monopoly within the facilities they contracted with and charged whatever the market would bear, sometimes a dollar a minute or more. InmateAid spent years doing the legwork for families, finding the lowest rate available at each facility. On April 6, 2026, the government finally did what InmateAid's service did for years: it put a guaranteed ceiling on what every family pays. Federal rate caps now limit phone calls to $0.11 per minute at prisons and large jails, and no more than $0.18 per minute at even the smallest county jails, plus a small facility fee. Video calls are capped for the first time.

What that means in real dollars: a 15-minute call from a state prison now tops out around $1.95 before taxes, where that same call once cost $12 or more. Rates have flattened nationwide, and you can be confident the price you pay sits at or below a legal ceiling, guaranteed. Six states (California, Colorado, Connecticut, Massachusetts, Minnesota, and New York) have gone further and made calls from state prisons free.

Some things have not changed. The provider at your facility is still the only option, prepaid accounts still beat collect calls nearly every time, and add-on fees for funding accounts can still creep onto your bill. Check the per-minute rate you are actually paying, switch to prepaid if you are receiving collect calls, and review your first statement. In federal prisons, note that pandemic-era free calling ended in January 2025; inmates enrolled in First Step Act programming earn 300 free minutes per month, so encourage your loved one to ask their case manager about enrollment.

For the complete breakdown of the new caps, facility size tiers, and which states are affected, read InmateAid's full guide: FCC Prison Phone Rate Caps 2026: What Changed and What It Means for Your Family. For facility-specific phone details, visit the InmateAid page for the facility where your inmate is incarcerated.

How to Send an Inmate Money in New York

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPads (no internet access), songs, and educational programming.

How do you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state, or federal, their ways of accepting money for inmates change by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC, or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders to be on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, Securus Pay, JPay, AccessCorrections, JailATM, and CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and using a generic reference if your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Sending Mail to Inmates at NYSDOC - Upstate Correctional Facility: Guidelines and Services

Looking to send heartfelt greetings to your loved one in prison? Some facilities have recently updated their rules for incoming mail to protect staff from potential drug contamination through the ink used in mail pieces. These new rules require mail to be sent to a third-party post office box, where it is scanned into computer files and shared with inmates without anyone physically handling the original mail. When sending letters, photos, postcards, greeting cards, and magazines to inmates at NYSDOC - Upstate Correctional Facility, adherence to specific guidelines is essential. Both incoming and outgoing mail undergo inspection to prevent the introduction of contraband that could compromise the safety, security, or well-being of the facility, its staff, and residents.

Inmate mail must not contain content that poses an immediate threat to jail order, such as descriptions of manufacturing weapons, bombs, incendiary devices, or escape tools that could realistically endanger jail security. Content advocating violence, racial supremacy, or ethnic purity is also prohibited. Additionally, inmate-to-inmate mail is not allowed and will be destroyed.

To simplify the process, individuals can utilize the mailing services offered by InmateAid. This automated system makes sending special messages or pictures to loved ones convenient and efficient. InmateAid has successfully sent tens of thousands of mail pieces per month without encountering issues with prisons or jails. Envelopes bearing the InmateAid logo assure mail room staff that the contents comply with regulations, establishing a trust that has been maintained since 2012.

Inmates are permitted to receive only metered, unstamped, plain white postcards no larger than 4" x 6". Writing must be done in pencil or blue or black ink. Any other type of mail will be returned to the sender. If there is no return address, unauthorized mail will be stored in the inmate's locker until their release. Again, InmateAid's service for postcards and greeting cards complies with the old and new rules. You can get 8 postcards/greeting cards for only $8.

By following these guidelines and using reliable services like InmateAid, you can ensure your mail reaches your loved one safely and without complications.

Understanding Inmate Commissary

An inmate commissary, often referred to as a "canteen," is a store within a correctional facility where incarcerated individuals can purchase items not provided by the institution. Commissary services play an essential role in improving the quality of life for inmates by giving them access to additional goods and services. Here's what you need to know about how commissaries function and the impact they have:

What Is Available at Commissary?

Commissary stores typically offer a wide range of products, including:

• Snacks and Beverages: Chips, candy, coffee, and instant noodles are common purchases.
• Hygiene Products: Toothpaste, soap, shampoo, and feminine hygiene items.
• Writing Supplies: Paper, envelopes, pens, and stamps to facilitate correspondence with loved ones.
• Entertainment Items: Books, playing cards, radios, and sometimes MP3 players or tablets for facilities with digital programs.
• Clothing and Accessories: Basic clothing, shoes, and thermal wear.
• Miscellaneous Items: Batteries, headphones, and over-the-counter medications.

How Do Inmates Pay for Commissary?

Inmates use funds from their trust accounts to make purchases. These accounts are funded by money sent from family or friends, as well as wages earned from jobs within the facility. Without available funds, inmates cannot access commissary items unless they qualify as indigent, in which case the facility may provide limited basic supplies like paper and stamps.

Why Is Commissary Important?

Commissary services enhance the overall well-being of inmates in several ways:

• Comfort: Access to familiar snacks and hygiene products provides a sense of normalcy.
• Communication: Purchasing writing supplies and stamps enables inmates to stay connected with family and friends.
• Rehabilitation: Items like books and educational materials contribute to personal growth and development.
• Autonomy: The ability to choose and purchase items fosters a sense of independence.

Regulations and Limits

Each facility has strict rules governing commissary purchases:

• Spending Limits: Weekly or monthly caps are set to prevent hoarding or misuse of funds.
• Item Restrictions: Facilities may prohibit certain products to maintain safety and security.
• Delivery Schedules: Commissary orders are typically processed and distributed on designated days.

Inmate commissaries provide more than just goods—they offer a vital connection to the outside world and an opportunity for inmates to manage their daily needs. For families and friends, ensuring your loved one has funds in their trust account can significantly improve their experience during incarceration. Always check the specific rules and options available at the facility to better support your loved one.

How to Buy Inmate Commissary Care Packages Online

Purchasing commissary care packages for an inmate is a thoughtful way to show support and provide essential items they may not otherwise have access to. These packages often include a variety of approved products such as snacks, hygiene items, and personal necessities. Here’s how you can buy commissary care packages online:

1. Find the Facility’s Approved Vendor
   Correctional facilities typically partner with approved providers like Keefe Group, Access Securpak, Union Supply Direct, Walkenhorst’s, or CareACell. These vendors work directly with facilities to ensure that the items in the packages meet all regulations.

2. Search for the Inmate’s Facility
   Visit the vendor’s website and select the correctional facility where your loved one is housed. This ensures that you see the packages and items specifically allowed for that institution.

3. Select a Package
   Browse the available packages, which often include bundles of snacks, toiletries, and even seasonal or holiday-themed items. Many services also allow customization, so you can tailor the package to your loved one’s preferences.

4. Enter the Inmate’s Details
   Provide the inmate’s full name and ID number to ensure the package is delivered to the correct person. Double-check this information to avoid delivery issues.

5. Complete Your Purchase
   Add the selected package to your cart, proceed to checkout, and make your payment using a credit or debit card. Some vendors may also offer alternative payment methods.

6. Confirm Delivery Guidelines
   Delivery schedules vary by facility, so check when packages are typically distributed. Most vendors provide estimated delivery times and tracking options.

By following these steps, you can easily send a commissary care package to brighten an inmate’s day. These packages not only provide comfort but also remind your loved one that they are supported and cared for. For added convenience, many vendors offer affordable pricing and frequent promotions to help you maximize your support