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Santa Clara County Jail - North

County Jail

Last Updated: July 28, 2020
150 W Hedding St, San Jose, CA 95110
Santa Clara
Security Level
County - medium
Facility Type
Satellite View of Santa Clara County Jail - North

Santa Clara County Jail - North basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 408-299-2306

The Santa Clara County Jail - North is a medium-security detention center located at 150 W Hedding St San Jose, CA which is operated locally by the Santa Clara County Sheriff's Office and holds inmates awaiting trial or sentencing or both. Most of the sentenced inmates are here for less than two years. Santa Clara County accepts inmates from surrounding towns, municipalities, the US Marshal's Service and the San Jose Police Department who do not have their own long-term lock-up.

Main Jail North, a third generation correctional facility, uses the "direct supervision" inmate management model. Direct supervision is a concept that combines architectural design, specialized staff training, and an inmate management system based upon positive behavior. In this environment, one officer oversees a locked "module" or dormitory with up to 64 inmates. Each inmate has a cell with a toilet, sink, mirror, and bed. Inmates eat and participate in programs in a common day room area equipped with tables, chairs, and telephones. This scenario allows the officer to be the leader of the module and puts the officer in a position to know and understand the personality of each inmate. Direct supervision units have proven to be safer for both staff and inmates. Main Jail North is designed to house up to 919 inmates.

The Department of Correction's Programs Division delivers services for a vast number of recipients. Programs are offered by the department and partnered community based organizations. These services include:
• Educational Treatment and Vocational Classes
• Departmental Services and Support
• Community Services
• Alternative Custody Programming
• Inmate Supervision and case management
• Provider Contracts
• Provider Performance Assessments and Reviews

• Programs Division
The Santa Clara County Programs Division delivers services which cover a vast number of recipients including, the Department of Correction, community based organizations, the inmate population and the community at large.
• Jail Industries
The Correctional Industries Program trains inmates to work while providing high quality products at bargain prices to government and non-profit organizations across the country.
• Services Overview
classes, vocational, community, alternative

Artemis addresses substance abuse for female inmates who are pregnant, in the dependency court process and/or mothers of young children. The name Artemis comes from the ancient Greek goddess known as a huntress and a protector of the young. Attendees are made aware of substance abuse and the issues of pregnancy and motherhood. With a core of daily substance abuse prevention classes, Artemis also offers a combination of classes that allow the women to learn health and parenting skills, spirituality and meditation, and how to access community resources upon release.

One notable class used by Artemis, RCP and the general population is "Parents and Children Together" (P.A.C.T.). This program consists of parenting classes and weekly contact visits between incarcerated mothers and their children. Each week, the mothers set up a playroom in the facility, making each child’s visit to the facility a positive and enjoyable experience.

• Weekend Work Program
The Courts of Santa Clara County identify low-risk offenders and sentence them to the Weekend Work Program as an alternative to jail.

Custody Commissary System



Go online and order items to be shipped into the custody facilities. Products offered online are the same products that are offered to inmates. However, not all items offered to inmates are available online, and items are bundled together rather than sold individually.

• Accepts debit/credit card payments
• Products will be delivered to inmates on regular delivery days


There are several ways to deposit money in inmates' accounts:

• Accepts cash, Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Located at the Main Jail and Elmwood lobbies

2. ONLINE: www.touchpayonline.com
• Accepts Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year

3. TELEPHONE - 866-232-1899

Follow these steps to depost money via telephone.

- Enter the facility locator number followed by the # key. The facility code is 295110.
- Enter the depositor’s active account log in number. Please note that first time depositors will NOT have this number. They first need to set up a new account at www.touchpayonline.com. Or you can call 1-866-204-1603.
- When depositors are prompted for the inmate ID number, please use the inmate's booking number (CEN#).

• Accepts Visa/MasterCard credit or debit card
• Service available in English and Spanish
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year


Inmates’ families/friends can avoid paying a deposit fee by sending a money order to the facility that the inmate is housed at:

For Main Jail mail to: Inmate Services, 150 W. Hedding Street, San Jose, CA 95110

For Elmwood mail to: Inmate Services, 701 S. Able Street, Milpitas, CA 95035

Make the cashier's check or money order payable to: Santa Clara County Department of Correction

Inmate Programs

  • Weekend Work Program / Public Service Program
    The Santa Clara County Programs Division delivers services which cover a vast number of recipients including, the Department of Correction, community based organizations, the inmate population and the community at large.

  • Reentry Services
    In order to decrease the number of individuals incarcerated and under probation and parole supervision, the County of Santa Clara is focusing on developing a comprehensive effort that addresses the needs and risks of former offenders. The County's Reentry Program represents a new way of doing business.

  • Inmate Welfare Fund

    The purpose of the Inmate Welfare Fund Committee is to implement the provisions of California Penal Code Section 4025 which allows the County to establish, maintain and operate a store (commissary and vending services) at the jail so that inmates may purchase confectionary items, postage, writing materials, toilet articles, and supplies. All commissions received from commissary sales shall be deposited into an inmate welfare fund. The statute also requires that any money, refund, rebate, or commission received from an inmate telephone service provider be deposited into the inmate welfare fund.

The Correctional Industries Program trains inmates to work while providing high quality products and services to government and non-profit organizations across the country.
We manufacture top quality products for below market prices!

Wood Products
• Computer Desks
• Office Desk
• Drawing Easel
• Bookshelf Units
• TV - Video Cabinet
• Coat Racks
• Toys

Metal Products
• Institutional Tables
• Exercise Equipment
• Range Equipment
• Benches
• Security Cabinets
• Push Carts
• Institutional Bunk Beds

Upholstered Products
• Chairs
• Institutional Mattresses
• Institutional Pillows
• Blankets
• Custom Upholstery

Wood and Metal Refinishing
• Custom Refinishing
• Substance Abuse
• Domestic Violence
• G.E.D.
• High School Diploma
• Literacy
• Art
• English As a Second Language
• Computer Learning
• Parenting
• AIDS Education
• Self-Esteem
• Cultural Awareness
• Life Skills
• Career Development
• Conflict Resolution
• Group Processing
• Trauma Recovery
• Religious Educational/services
• Regimented Corrections Program - R.C.P.
• Daily Reporting Program - D.R.P.
• Weekend Work Program - W.W.P.
• Public Service Program - P.S.P.
• Horticulture
• Computer Skills
• Grounds Maintenance
• Road Maintenance
• Parks Maintenance
• School Maintenance
• Program Transports
• Flood Control
• Office Assistance
• Educational Conferences

Inmate Locator

Santa Clara County Jail - North publishes the names of their inmates currently in their facility in California. Your search should start with this locator first to see if your loved one is there.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at aid@inmateaid.com and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason they charge to access it.

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Visitation Information

Santa Clara County Jail - North - Visitation

The Main Jail is located at 150 W. Hedding Street, San Jose, California 95110 at the intersection with San Pedro Street. The complex is approximately one block west of North First Street and one block east of Highway 87, in downtown San Jose.
From Interstate 880
Take the North First Street exit. Proceed south on North First Street to West Hedding Street. Turn right on West Hedding Street. The complex is on the southwest corner of the intersection of West Hedding and San Pedro.
From U.S. 101
Merge to southbound Interstate 880. Exit at the North First Street exit. Proceed south on North First Street to West Hedding Street. Turn right on West Hedding Street to San Pedro.
All visitors must be approved for inmate visiting prior to signing up for visits. Registration may be done in person or online. If you prefer to submit a paper registration form (https://eservices.sccgov.org/OVR/Home/VisitorRegistrationForm), print the Visitor Registration form and mail it to: Office of the Sheriff | Custody Bureau | Visiting Office | 150 W. Hedding Street | San Jose, California 95110. The approval process may take up to 4 business days to complete. If you provide a valid email address, you will be sent an email to notify you of your application’s approval status.
§ Applications to visit will be denied if:
Ÿ You are on probation or parole
Ÿ You have an open or pending court case
Ÿ You were convicted of a misdemeanor within the past 3 years
Ÿ You were convicted of a felony within the past 5 years
Ÿ You were released from a State / Federal Prison within the past 5 years
If any of the above statements apply to you but you believe you should be given special consideration, you may write a letter to the Facility Commander at the address above and explain the reasons why you believe you should be approved. In your letter, please include your full name, date of birth, driver’s license / ID#, your current address, telephone number and CDC discharge papers (if applicable).
§ Visitors to Main Jail North may schedule up to 2 weeks in advance but no less than one hour before a visit.

· In Person Registration – at the Main Jail North Lobby. If time and workloads permit, the Visiting CSA may process registration applications and sign up visitors for a same-day visit. However, there is no guarantee the registration approval process will be completed.

Ÿ Days: Sunday, Monday, Tuesday, Friday, Saturday (closed Wednesdays)
Ÿ Times: 7:00 am – 11:00 am; 1:00 pm – 3:00 pm
Ÿ ALL adult visitors must show a current government-issued picture I.D. (Driver’s License, Green Card, Passport, Military I.D., or Mexican Consulate Card) to prove identity.
· Online Registration – Online Visiting Registration (OVR): https://eservices.sccgov.org/OVR/Home/Disclaimer. If you provide a valid email address, you will be sent an email to notify you of your application’s approval status.


No visiting on Wednesdays. Visits are subject to cancellation without prior notice. You must arrive at least 30 minutes before your scheduled visit, otherwise it will be cancelled. Missing or cancelling a scheduled visit counts as having a visit. Inmates may have two 60-minute visits per week.


8:10 am
9:20 am
10:30 am
2:00 pm
3:10 pm
4:20 pm
7:00 am
8:10 am
9:20 am
10:30 am
2:00 pm
3:10 pm
4:20 pm
Visits are accommodated on a first-come, first-served basis.
Up to two (2) adults may visit, but the visit will be split into one half-hour for each (one visitor at a time).
Any changes to a scheduled visit can ONLY be made by the person who originally scheduled the visit. For example, a second visitor CANNOT change the visiting time, cancel a visit or replace the original visitor with another person.
Adult visitors and the inmates' or the visitors' children may visit. Any reasonable number of dependent children may visit as long as they are constantly supervised and remain well behaved. If you cannot control your children, your visit will be terminated. An original and/or notarized birth certificate is required for each child at the time of visit. Children who are 18 years or older will be counted as adults.
Hospital visits must be scheduled at the Main Jail North Lobby on the same day of the visit. Inmates must be in the hospital for 7 days prior to any visits being scheduled.
The inmate will not be eligible for a visit if he has lost his privilege as a result of any disciplinary action.
All visitors must wear shoes and clothing that is appropriate for visiting at the MAIN JAIL. Your visit will be cancelled and you will be denied entry into the facility if these rules are not followed. Any questions or clarification of these rules must be directed to the Information Desk Officer.
• Dresses, skirts, skirts with slits that are more than 2 inches above the knee
• Clothing that exposes any part of the back, shoulders, chest or midriff
• Visible undergarments
• Transparent clothing, strapless, halter, spaghetti straps, bare midriff clothing, tank tops
• Unfastened buttons and zippers (they must remain fastened)
• Clothing that resembles jail / inmate clothing
• Law Enforcement or military patterned clothing
• Clothing or footwear containing metal
• Hats
• Medical attire (scrubs)
• Attire displaying obscene or offensive language or drawings
• Visitors with tattoos of an offensive nature, or visible gang-associated tattoos or clothing, will not be allowed to visit
• Anything else deemed inappropriate by the Facility Commander or his/her designee will not be allowed

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Facility Type

Santa Clara County Jail - North is run by the county sheriff’s department and the prison is run by the state department of corrections. Jail is for inmates who are awaiting time or who have been sentenced to less than a year. Prison is only available for people who have been sentenced to more than a year on any one charge.

Neither prison nor jail is nice but they differ in their levels of security, the programs they have and the quality of the environment. Additionally, an inmate cannot ask for a motion to reconsider once they have been transferred to the custody of the department of corrections.

The Sheriff’s department calculates what percentage of your jail time that you actually have to serve. The law requires that the sheriff’s department make people serve a minimum of 50% of their sentence if they are convicted of a misdemeanor.

The jail will accept inmates from the US Marshal and ICE where space is necessary. In comparison, state prison is for inmates serving lengthier sentences on crimes that are more severe in nature.

The Santa Clara Sheriff’s Department calculates what percentage of a felony jail sentence a person will serve. The law requires that an inmate serve at least 85% of their felony jail sentence for non-mandatory time and 100% of their mandatory time.

Santa Clara County Jail - North also offers and manages alternatives to jail such as work release programs, work furlough, house arrest, and private county jails where the person convicted can serve their sentences on weekends. Because overcrowding is a problem in both county jail and state prison, both systems operate a good behavior program. Those who are on good behavior can have their sentences reduced or cut.

If you are not serving a mandatory minimum sentence and you do not get into trouble while in jail the sheriff’s department will typically give automatic good behavior time. When you first receive your release date from the jail, within a few days of being incarcerated, the good time deduction will have already been included in most cases. For non-mandatory misdemeanor good time off is 50% and for felonies is typically about 10-15%.

Custody/Security Level

The Santa Clara County Jail - North is located in California and takes in new arrests and detainees are who are delivered daily - call 408-299-2306 for the current roster. Law enforcement and police book offenders from Santa Clara County and nearby cities and towns. Some offenders may stay less than one day or only for a few days until they are released in a court proceeding, some after putting up a bond and then are released to a pretrial services caseload under supervision by the court, or are released on their own recognizance with an agreement to appear in court.

The jail is divided into "pods," each of which includes individual cells, common areas, and an outside recreation court — a space bound by towering concrete walls. All meals, are approved by a dietitian. Common area tables are made of solid steel with attached four seats. Inmates crowd around the tables playing cards or board games like chess and checkers. Inside the cells, there is only a sliver of a window allows inmates to peer out. There are two to three inmates per cell, The jail is crowded at about 90 percent capacity and this population varies day-to-day sometimes over-crowded. There are a number of people who arrive at the jail actively or recently drunk or high, or arrive with injuries from fights/assaults that led to their arrest, and/or are mentally ill with no other place for law enforcement to deliver them. This makes the intake process challenging for the jail’s staff and its medical personnel.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a County - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about Santa Clara County Jail - North that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in California

Here are some general guidelines for sending money to an inmate's trust account; but not specific to a particular facility, institution or jail. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services. Some county jails require a per-night fee for the jail’s expenses.

What is a Commissary?

A commissary is a store within the jail. Commissary day is usually held once a week and can only be used if the inmate has funds in their commissary account, like a bank account within the institution. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. Items sold are clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary also sells products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets, songs and educational programming. They also sell paper, envelopes, and stamps allowing the inmate to write their loved ones, friends and family. Facilities will provide stamps and paper to inmates who are indigent – eligible where no money has been in their commissary account for at least 30 days.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with. Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

How do I send money using MoneyGram?

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number.

Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

MoneyGram, JPay, OffenderConnect, AccessCorrections, JailATM, WU, Touchpayonline, tigercommissary, smartdeposit are some of the money transfer firms being used by various facilities. MoneyGram is by far the oldest and most trusted.

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at Santa Clara County Jail - North letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to Santa Clara County Jail - North at 150 W Hedding St, San Jose, CA

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $5.00, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Great Deals For You and Your Inmate